Month: November 2018

Google algorithms provide excellent search results because of the vast amounts of rich and targeted data that Google has access to. Unlike the World Wide Web, however, enterprise service portals are limited in the number and type of articles that they host. That has historically been a challenge for self-service portals that try to leverage…

If you’re considering an AI solution for ITSM, there are a wide range of choices: Build your own app. Toolkits out there, such as IBM Watson, are great when you are looking to build something truly unique, such as self-driving cars. Given ITSM is a known science, building your own is probably not the most…