Month: December 2018

As I reflect back on 2018, it was an exceptional year for the Espressive family. We added 21 new Espressionists, shipped 19 new product releases across 5 platforms, drank 7343 cups of coffee, welcomed 2 new babies, and celebrated 2 weddings. When I founded Espressive, we made a very conscious decision to focus on the…

Leveraging AI to automate the resolution of IT issues has become all the rage. Espressive is the pioneer in AI for enterprise service management, and we are leading the market in redefining how employees get help. Our customers are experiencing a significant reduction in call volume because employees are getting immediate, personalized answers to their…

We’re in the midst of the holiday shopping frenzy that began with Black Friday, followed by Small Business Saturday, and then Cyber Monday. This year, online holiday shopping in the U.S. is expected to top $124 billion (according to Adobe Forecasts). With that much being spent, it’s interesting to look at what consumers are spending…