Month: January 2019

Over the past year, we’ve noticed a significant trend from CIOs thinking about ways to use AI, to realizing that AI will be essential in their 2019 digital transformation strategies. We have also seen a significant increase in the number of enterprises that are actively reaching out to us for near-term initiatives. After reading the…

Last week Pat Calhoun wrote the blog, “Get More Value from Your ServiceNow Deployment in 2019.” The great news is that you can maximize your investment in ServiceNow by integrating Barista, our AI-based virtual support agent, into your ServiceNow instance. Because of our tight integration with ServiceNow, there is only a small update set required…

ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more productive. Paying a premium for ServiceNow makes sense given the breadth of the platform and the opportunities it presents. Once deployed for IT, though, customers want to increase the value of their ServiceNow investment by…