Month: February 2019

A recent Pulse Report revealed that 62% of IT service management (ITSM) leaders are considering or actively pursuing AI projects to help reduce help desk call volume so they can divert CIO budget to strategic initiatives. That sounds great, but will they succeed? Not if they choose technology that is repackaging the same solution employees…

According to recent Gartner research, the number of enterprises deploying artificial intelligence (AI) has tripled in the past year. The same report revealed that chatbots have displaced fraud detection as the top use of AI in 2019. While Gartner looked at CIOs overall, we sponsored a survey that focused specifically on IT service management (ITSM)….