Month: February 2020

It’s a phrase you hear often in today’s digital age: “Turn off your phone—it’s better for your brain!” “You’ll see more of the world!” “62% of your service desk tickets will be deflected by your chatbot!” Wait—what was that last one? While the effects of actually turning off your phone have been debated elsewhere, when…

I wrote another blog called “Turn Off the Phones” that discussed employee adoption of self-help chatbots and suggested that when you have a chatbot that gives employees what they want, turning off service desk phones can result in extremely high adoption rates. Here are two case studies of Espressive customers that did just that. First…

“I want what I want, and I want it now”—that’s the attitude that is pervasive in the Age of Instant Gratification. From watching movies to delivering packages, ordering food to hailing a taxi, there are few aspects of society that haven’t been accelerated. And this trend shows no sign of slowing down. It’s vital to…