Month: March 2020

When I founded the company nearly four years ago, it was in a very different time from today. But it is interesting to see how our core founding principles hold true whether the world is operating under “normal” circumstances or whether there is a global crisis as a backdrop. I founded Espressive on the belief…

Earlier this week I published the first two blogs in a three-blog series related to the impact of the pandemic on IT help desks. You can find the other two blogs here: Coronavirus: What We Have Learned Coronavirus: Our Pandemic Policy Just Changed . . . Again! In the first blog I shared that we…

Earlier this week I published a blog about what we learned since Coronavirus started impacting our customer base. I held back on one key learning because I knew that we were announcing some key new Barista capabilities today. The key learning? One of the biggest challenges faced by our customers over the past couple of…

During times like pandemics, wildfires, and hurricanes, employees have to cope with the new world of “mandatory work from home.” Employee questions go up monumentally, and without the ability to ask the employee sitting next to them, they start to panic. This translates into a flood of issues coming into the help desk. Over the…

With the COVID-19 pandemic, many organizations are making it mandatory for employees to work from home for an extended period of time. Yours might be one of them. And even though there might be a stated “end date,” it is unclear to everyone how long this will go on. Last week I attended a webinar…