Month: April 2020

I’ve talked with several CIOs in the past couple of weeks who have speculated that there will be a second wave of COVID-19 in the fall that will again have a major impact on IT service desks. This week, the director of the Centers for Disease Control and Prevention warned that a second wave of…

The shelter in place order was announced on March 16 in Santa Clara County California, where Espressive has our headquarters. That is just three weeks ago, but it seems like an incredibly long time for most of us. Last week I interviewed Declan Morris during a webinar to understand his view on how CIOs are…