Month: August 2020

According to McKinsey & Company, 62% of employed Americans are working from home as a result of the pandemic. The good news is that 41% of them are actually more productive working from home. The bad news is that 31% are less productive. Since the start of COVID-19, the ability for employees to shoulder tap their…

As with any emerging category, there couldn’t be more ways to describe AI-based employee self-help: chatbots, virtual assistants, virtual employee assistants, virtual agents, virtual support agents . . . and the list goes on. This is a time when prospective buyers need clarity, but the variety of terms describing this space does just the opposite….