Month: June 2021

Building a language model is hard – really hard – for a whole host of reasons. But once it is built, how do you ensure that it is always up to date? The truth is that it is never up to date because nothing in this world is static. As new technology is deployed, or…

Last month, ServiceNow held their annual Knowledge conference for 2021. Like in 2020, the event was moved to online due to COVID-19. While the vaccine has helped life begin to return to normal, in-person events are not expected to return until the latter half of the year. Even post vaccine, most enterprises will allow work…

When the pandemic began, digital transformation became a major priority as organizations looked to modernize the workplace, keep up with remote work environments and contain costs. Digital transformation is now table stakes. In this InformationWeek article, I recently wrote about the impact of hyperautomation – a combination of technologies like AI, RPA, and NLP –…