Month: October 2021

I’m excited to announce that Espressive Barista integrates with Webex by Cisco as a native app, giving customers the ability to support a diverse, global enterprise. Our global customers have a mix of collaboration tools, and with this news we now support Webex by Cisco, Microsoft Teams, and Slack. This coincides with our vision from…

Digital transformation budgets have grown exponentially since the pandemic, but only a small percentage of transformations accomplish the intended goal. This summer I wrote about why organizations must look to conversational AI to flip their odds for digital transformation success. Read more about how and why in the following Forbes Technology article. How Conversational AI…

Over the past year I’ve had the great opportunity to share my insights alongside a community of technology industry leaders as a member of the Forbes Technology Council. I’ll be sharing articles I’ve published in Forbes in this blog in a series called Industry Insights. The first article in this series was one I wrote…

Did you know you can use Slack to automate employee self-help? Slack is a great channel for employees to get the answers and assistance they need, but if not done right, you might end up hiring even more help desk agents just to monitor public channels. Benjamin Wesson, VP of Product Management at Espressive, shows…