Month: October 2022

I attended a quarterly business review for one of our strategic customers this morning and the topic of adoption came up. They are seeing great adoption overall, but still have some outliers who are not aware there is a virtual assistant available to them across several different channels. The customer is doing everything right. As…

I met with the CIO of a large healthcare provider today who is an Espressive customer and talked about the exciting opportunity that an AI-based virtual agent (VA) will present to their service desk employees. She shared with me that, following some new tech rollouts, their service desk has never been busier due to increased…