I recently wrote a blog called Creating an Exceptional Automation Experience. The thesis of the blog is that automation is only worthwhile if it is easy for employees to find and if it is easy for employees to use with a consistent user experience. Espressive Barista, our AI-based virtual support agent, delivers that by providing one place for employees to go for all automations across the enterprise – HR, IT, Finance, and more.
How can Barista do that? By leveraging the Barista Employee Language Cloud and our advanced NLP to understand what employees are looking for – and then mapping that directly to various automation bots. Employees interact with Barista, and Barista does the magic in the background, delivering a consistent and exceptional employee experience while maximizing the return on your automation investments.
Barista Control Center™ and Integration Designer™
Achieving this level of automation required Espressive to double down on our investment in our Barista Control Center, which is the administrative intelligence behind Barista. The Integration Designer, a core module of the Control Center, enables customers to integrate with any REST API enabled third-party system (e.g., Salesforce, Workday, Microsoft 365, Google Workspace), as well as iPaaS (integration platform as a service) and RPA (robotic process automation) platforms, to deliver an unlimited number of end-to-end automation workflows.
But we threw an additional challenge to our engineering teams – make sure this is possible with
NO CODE. A Video Is Worth a Million Words
Alex Yupanqui, our Chief Customer Success Officer, recently published a video showing how anyone can connect Barista to an API endpoint to either gather data in real time or execute a task – in only 5 minutes!
Imagine the exceptional experience you could deliver your employees if you were to connect the human language to all of your automation investments.
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