Microsoft Office has long been the standard application suite used by enterprises. We are all familiar with the suite’s core products including Microsoft Word, Excel, PowerPoint, and others. These products have become ubiquitous and people are simply expected to know how to use them. So, what happens when the applications we all know and love…
Author: Keith Parker
Last week Pat Calhoun wrote the blog, “Get More Value from Your ServiceNow Deployment in 2019.” The great news is that you can maximize your investment in ServiceNow by integrating Barista, our AI-based virtual support agent, into your ServiceNow instance. Because of our tight integration with ServiceNow, there is only a small update set required…
Google algorithms provide excellent search results because of the vast amounts of rich and targeted data that Google has access to. Unlike the World Wide Web, however, enterprise service portals are limited in the number and type of articles that they host. That has historically been a challenge for self-service portals that try to leverage…