Espressive Blog
-
- By Pat Calhoun
- June 9, 2020
CIO Perspective on Moving Toward the Next Normal with Eric Johnson, CIO, SurveyMonkey
In April I wrote a blog summarizing an interview I had with Declan Morris, former CIO of Splunk. At that…Read More
-
- By Tommy Lee
- May 18, 2020
5 Reasons Why ServiceNow Customers Select Espressive Barista
Due to the impact of the COVID-19 pandemic, the investments that your organization makes in technology solutions (e.g. help desks,…Read More
-
- By Greg Nishihira
- May 18, 2020
When Slack Goes Down – Then What?
Since the COVID-19 work from home mandates took effect in March, collaboration apps such as Slack and Microsoft Teams have become even more…Read More
-
- By Fran Fernandez
- May 13, 2020
5 Questions You Should Ask ServiceNow About Their Virtual Agent at Knowledge 20 ( Plus 1 Bonus Question)
If you’re a ServiceNow customer, chances are that you missed going to the annual Knowledge conference in Las Vegas last…Read More
-
- By Pat Calhoun
- May 11, 2020
What Your Employee Self-Help Chatbot Can’t Live Without
It’s relatively easy to know what your help desk agents can’t live without. They need the tools—both software and hardware—to…Read More
-
- By Criss Marshall
- April 23, 2020
CDC Director Warns Second Wave More Difficult
I’ve talked with several CIOs in the past couple of weeks who have speculated that there will be a second…Read More
-
- By Pat Calhoun
- April 7, 2020
CIO Perspective on the Impact of COVID-19 with Declan Morris, Former CIO, Splunk
The shelter in place order was announced on March 16 in Santa Clara County California, where Espressive has our headquarters.…Read More
-
- By Pat Calhoun
- March 31, 2020
IT Help Desks Are On The Front Line: Be Prepared With Our Rapid Assistance Program
When I founded the company nearly four years ago, it was in a very different time from today. But it…Read More
-
- By Pat Calhoun
- March 27, 2020
Coronavirus: How to Eliminate Long Hold Times for Employees
Earlier this week I published the first two blogs in a three-blog series related to the impact of the pandemic…Read More
Redefine How Your Employees Get Help
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
request a demo