Espressive Blog

Espressive Blog

- By Pat Calhoun
- January 2, 2019
Get More Value from Your ServiceNow Deployment in 2019

ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more…Read More
- By Pat Calhoun
- December 18, 2018
Wishing You a Happy Holiday and Exceptional Experiences in 2019

As I reflect back on 2018, it was an exceptional year for the Espressive family. We added 21 new Espressionists,…Read More
- By Pat Calhoun
- December 10, 2018
What is an Employee Experience Platform?

Leveraging AI to automate the resolution of IT issues has become all the rage. Espressive is the pioneer in AI…Read More
- By Criss Marshall
- December 4, 2018
What Does Holiday Shopping Have to Do with Enterprise Success? Everything.

We’re in the midst of the holiday shopping frenzy that began with Black Friday, followed by Small Business Saturday, and…Read More
- By Keith Parker
- November 26, 2018
Can a Searchbot Solve Low Employee Adoption of ITSM Portals?

Google algorithms provide excellent search results because of the vast amounts of rich and targeted data that Google has access…Read More
- By Criss Marshall
- November 12, 2018
What Can an Employee Language Cloud Do for You?

If you’re considering an AI solution for ITSM, there are a wide range of choices: Build your own app. Toolkits…Read More
- By Pat Calhoun
- August 1, 2018
Building a Chatbot is Much Harder Than You Might Think

In 2016, I founded Espressive on the thesis that enterprises were struggling to deliver help to their employees and needed…Read More
- By Pat Calhoun
- July 9, 2018
The Need for Speed

There was once a day when user experience experts were focused on visual and interaction design. In other words, they…Read More
- By Pat Calhoun
- June 22, 2018
Is Your IT Service Catalog Amazon-Like?

It’s hard to find anyone that doesn’t shop on Amazon, which makes sense because Amazon’s vision is to be earth’s…Read More