Espressive Blog
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- By Fran Fernandez
- May 13, 2020
5 Questions You Should Ask ServiceNow About Their Virtual Agent at Knowledge 20 ( Plus 1 Bonus Question)
If you’re a ServiceNow customer, chances are that you missed going to the annual Knowledge conference in Las Vegas last…Read More
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- By Pat Calhoun
- May 11, 2020
What Your Employee Self-Help Chatbot Can’t Live Without
It’s relatively easy to know what your help desk agents can’t live without. They need the tools—both software and hardware—to…Read More
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- By Criss Marshall
- April 23, 2020
CDC Director Warns Second Wave More Difficult
I’ve talked with several CIOs in the past couple of weeks who have speculated that there will be a second…Read More
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- By Pat Calhoun
- April 7, 2020
CIO Perspective on the Impact of COVID-19 with Declan Morris, Former CIO, Splunk
The shelter in place order was announced on March 16 in Santa Clara County California, where Espressive has our headquarters.…Read More
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- By Pat Calhoun
- March 31, 2020
IT Help Desks Are On The Front Line: Be Prepared With Our Rapid Assistance Program
When I founded the company nearly four years ago, it was in a very different time from today. But it…Read More
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- By Pat Calhoun
- March 27, 2020
Coronavirus: How to Eliminate Long Hold Times for Employees
Earlier this week I published the first two blogs in a three-blog series related to the impact of the pandemic…Read More
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- By Pat Calhoun
- March 25, 2020
Coronavirus: Our Pandemic Policy Just Changed . . . Again!
Earlier this week I published a blog about what we learned since Coronavirus started impacting our customer base. I held…Read More
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- By Pat Calhoun
- March 23, 2020
Coronavirus: What We Have Learned
During times like pandemics, wildfires, and hurricanes, employees have to cope with the new world of “mandatory work from home.”…Read More
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- By Criss Marshall
- March 17, 2020
Mandatory Work from Home Due to Pandemic
With the COVID-19 pandemic, many organizations are making it mandatory for employees to work from home for an extended period…Read More
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