Espressive Blog
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- By Pat Calhoun
- August 1, 2018
Building a Chatbot is Much Harder Than You Might Think
In 2016, I founded Espressive on the thesis that enterprises were struggling to deliver help to their employees and needed…Read More
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- By Pat Calhoun
- July 9, 2018
The Need for Speed
There was once a day when user experience experts were focused on visual and interaction design. In other words, they…Read More
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- By Pat Calhoun
- June 22, 2018
Is Your IT Service Catalog Amazon-Like?
It’s hard to find anyone that doesn’t shop on Amazon, which makes sense because Amazon’s vision is to be earth’s…Read More
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- By Pat Calhoun
- May 2, 2018
Is Your Collaboration Tool A Swiss Army Knife?
Collaboration tools, like Slack, are helping teams communicate and become more productive. Slack enables collaborative channels, direct messaging, and integration…Read More
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- By Pat Calhoun
- April 11, 2018
What if Spotify was a Chatbot?
As consumers, we’re exposed to artificial intelligence (AI) every day, and it has made our lives immensely better. Look at…Read More
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- By Pat Calhoun
- March 27, 2018
Why Has “Shift Left” Failed in ITSM – And Can IT Reverse That Trend?
“Shift left” in ITSM refers to moving the activity of providing resolution support as close to the front line and…Read More
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