Espressive Blog
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- By Pat Calhoun
- October 20, 2021
Industry Insights: Conversational AI’s Role In Digital Transformation
Digital transformation budgets have grown exponentially since the pandemic, but only a small percentage of transformations accomplish the intended goal. This summer…Read More
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- By Pat Calhoun
- October 13, 2021
Industry Insights: IT’s Continuous Role In Powering The Hybrid Workforce
Over the past year I’ve had the great opportunity to share my insights alongside a community of technology industry leaders as a…Read More
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- By Leah Lindblom
- October 11, 2021
15-Minute Demo: How To Automate Employee Self-Help On Slack
Did you know you can use Slack to automate employee self-help? Slack is a great channel for employees to get the answers…Read More
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- By Leah Lindblom
- September 28, 2021
15-Minute Demo: How To Deflect Tickets With Automation
Did you know you can resolve up to 76% of employee questions using Espressive Barista? Fran Fernandez, Chief Product Officer of Espressive,…Read More
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- By Pat Calhoun
- June 21, 2021
Employee Interaction Predictions Work Like Magic: Easing the Return to the Office
Building a language model is hard – really hard – for a whole host of reasons. But once it is built, how…Read More
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- By Fran Fernandez
- June 15, 2021
6 Things You Should Know About the ServiceNow Virtual Agent
Last month, ServiceNow held their annual Knowledge conference for 2021. Like in 2020, the event was moved to online due to COVID-19.…Read More
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- By Pat Calhoun
- June 15, 2021
Hyperautomation is Here to Stay: Here’s How to Find Success in the New Hybrid Workplace
When the pandemic began, digital transformation became a major priority as organizations looked to modernize the workplace, keep up with remote work…Read More
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- By Leah Lindblom
- May 20, 2021
Digital Transformation Should Start with Your IT Help Desk. Here’s Why.
The 2020 pandemic brought seismic shifts to organizations, the economy, and the world, impacting both employees and employers. While work from home…Read More
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- By Leah Lindblom
- March 31, 2021
The Definitive Guide to Virtual Agents. What You Need to Know Before You Buy.
For years, help desk agents have been monopolized by employees asking the same questions over and over again. When that happens, it…Read More
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