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I recently connected with Kathleen Walch for an episode of the AI Today podcast to discuss Espressive’s founding story and my industry predictions for 2023. In the episode, Kathleen and I talked about the nuances of employee integration hubs, how virtual agents will transform the next Intranet, the importance of a “one chatbot fits all”…

When I decided to leave ServiceNow back in 2016 to focus on my next startup, I held a very high bar for who I wanted on the journey. For me, creating a startup is not just about having a job – it’s about solving a problem I am passionate about. So much passion that I…

As Chief Customer Success Officer, I felt it was important to write a blog about what the Forrester Report had to say about Espressive and customer success. They had a lot to say, and I would like to share my perspective on how Espressive makes customer success our top priority every single day. Vendor Profile…

Espressive was named a leader in The Forrester Wave™: Chatbots for IT Operations, Q4 2022. The report states that “Espressive is a good choice for companies looking for easy-to-adopt virtual agents for employee automations and a partner that’s willing to guarantee their success.” That’s exactly what we set out to do when we founded Espressive…

Monday was an exciting day as we were able to share with our employees, customers, and prospects that Forrester cited Espressive as a Leader in The Forrester Wave™: Chatbots for IT Operations, Q4 2022 report. That in itself is an honor, but there are two things that I am most proud of. First, Espressive was…

I attended a quarterly business review for one of our strategic customers this morning and the topic of adoption came up. They are seeing great adoption overall, but still have some outliers who are not aware there is a virtual assistant available to them across several different channels. The customer is doing everything right. As…

I met with the CIO of a large healthcare provider today who is an Espressive customer and talked about the exciting opportunity that an AI-based virtual agent (VA) will present to their service desk employees. She shared with me that, following some new tech rollouts, their service desk has never been busier due to increased…

Today’s ever-changing world is pressing IT and HR leaders to review strategies and approaches to almost everything – with a focus on technologies that improve employee experience, scale organizations, improve productivity, and automate wherever possible. With this focus, AI and machine learning (ML) have become part of every professional’s vocabulary as they strive to deliver…

William McKeon-White, a Forrester analyst, recently presented at a webinar with Pat Calhoun, founder and CEO of Espressive, titled: “IT Service Desks Aren’t Meeting the Needs of the Hybrid Workforce.” While I found value in everything that was presented, Will had one slide that struck me as simple, yet profound. He was addressing the lack…