COVID-19 Resource Center

COVID-19 Resource Center

Running an Effective IT Service Desk During and After a Pandemic

Free 90-Day Rapid Assistance Program

Espressive is providing a free 90-day Rapid Assistance Program to quickly help enterprise organizations automate their IT help desks, enabling your agents to focus on critical issues while ensuring your employees can be fully productive whether working at home or transitioning back to the office.

COVID-19 Resources

Rapid Assistance Program Documentation

    • Product Documentation

    Barista Case Management Setup Guide

    This document will guide you on how to perform the initial setup for using Barista Case Management. Read More

    • Product Documentation

    Barista Case Management User Guide

    This document will guide you on how to use the Case Management capabilities within the Barista Application. Read More

    • Product Documentation

    Navigating and Filtering on the Espressive Barista FAQ Dashboard

    This document covers accessing the FAQ dashboard as well as searching and filtering FAQs. Read More

    • Product Documentation

    How to Create FAQs for Espressive Barista

    This document covers creating FAQs, keyword lists, and dos and don’ts when creating a new FAQ. Read More

    • Product Documentation

    Editing FAQs in Espressive Barista

    This document covers editing FAQs, setting the “Applies to” section for FAQs, and setting up the matching wizard. Read More

Redefine How Your Employees Get Help

Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.

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