Running an Effective IT Service Desk During and After a Pandemic
Espressive is providing a free 90-day Rapid Assistance Program to quickly help enterprise organizations automate their IT help desks, enabling your agents to focus on critical issues while ensuring your employees can be fully productive whether working at home or transitioning back to the office.
In Silicon Valley, the work from home (WFH) phenomenon started quite a few years ago, mostly as a way for… Read More
As part of my series about the “How Business Leaders Plan To Rebuild In The Post COVID Economy”, I had… Read More
According to McKinsey & Company, 62% of employed Americans are working from home as a result of the pandemic. The… Read More
Over the past several months, I have had the privilege of speaking with CIOs and IT leaders about their responses… Read More
The pandemic has abruptly impacted every facet of our lives since March. Now six months in, enterprises are determining how… Read More
HR is overwhelmed these days. The pandemic has created a tremendous disruption to daily operations; there is a sudden spike… Read More
I&O leaders must adapt provision of IT support as the COVID-19 pandemic has forced both business consumers and IT service… Read More
According to a McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between… Read More
I’ve talked with several CIOs in the past couple of weeks who have speculated that there will be a second Read More
Work from home mandates have put an extreme amount of stress on IT help desks as they struggle to ge Read More
On April 2, just two weeks after the shelter in place order went into effect in California, Pat Calhoun, founder… Read More
The shelter in place order was announced on March 16 in Santa Clara County California, where Espressive has our headquarters.… Read More
When I founded the company nearly four years ago, it was in a very different time from today. But it… Read More
IT help desks are getting hit hard with work from home mandates as a result of COVID-19. Overnight, call volumes… Read More
Join Espressive CEO, Pat Calhoun, as he discusses what customers are doing to cope with the new strain put on… Read More
Earlier this week I published the first two blogs in a three-blog series related to the impact of the pandemic… Read More
Earlier this week I published a blog about what we learned since Coronavirus started impacting our customer base. I held… Read More
During times like pandemics, wildfires, and hurricanes, employees have to cope with the new world of “mandatory work from home.”… Read More
With the COVID-19 pandemic, many organizations are making it mandatory for employees to work from home for an extended period… Read More
This document will guide you on how to perform the initial setup for using Barista Case Management. Read More
This document will guide you on how to use the Case Management capabilities within the Barista Application. Read More
This document covers accessing the FAQ dashboard as well as searching and filtering FAQs. Read More
This document covers creating FAQs, keyword lists, and dos and don’ts when creating a new FAQ. Read More
This document covers editing FAQs, setting the “Applies to” section for FAQs, and setting up the matching wizard. Read More
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