Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that maximizes employee adoption and reduces help desk call volume.
What does it mean when you are able to achieve employee adoption rates of 50 to 60% and reduce help desk call volume by 30 to 50%?
Chances are IT has an IT service management (ITSM) tool that works for them but is too expensive and complex to deploy across the enterprise. Barista Case Management is an easy but powerful way for internal service providers such as HR, Payroll, Facilities, and Sales Operations to improve the experience and quality of support that they offer to employees.
With Barista, IT can keep using their tool, while the rest of the enterprise can use Barista Case Management. Barista is smart and can predict which team can handle a given request, so employees no longer need to guess which team can help. Barista does that for them.
for internal teams
to use
with employees vs. filling out fields
new departments and teams in minutes
Learn more about how internal service providers like HR and Sales are using Barista.
Unlike competitors who provide a toolkit for building dialogue trees that require AI experts and linguists to develop, Barista comes out of the box with an Employee Language Cloud that includes an extensive vocabulary tailored to the workplace so that Barista can speak the language of the employee from day one.
Barista is literally capable of understanding 15 million things without any customer input and then learns on the fly with each and every employee experience to get even smarter over time. And because enterprises are global, Barista is multi-lingual so your help desk doesn’t need to be.
Learn more about why Barista is the most advanced VSA on the market.
There is more to Barista than an amazing app. Part of every Barista subscription includes AI experts who are committed to your success. We have a continuous success model that means we don’t walk away when you deploy. We work with you through the life of your subscription to ensure you are getting the best ROI.
Learn more about our Customer Success program.
Most parents struggle with naming their babies. That wasn’t the case with Barista. We knew that Barista was going to completely redefine how employees get help, and that reminded us of something.
Remember when getting coffee meant going to the diner and getting to choose between black or with cream? Those were the choices. No matter what you wanted, you didn’t get any better than that.
Then baristas came along and changed everything! A good barista gives a personalized experience to every customer by remembering who they are and even anticipating what they might need. The result is an amazing espresso or café latte. Espressive Barista strives to give employees that same level of personalized attention so that our Barista can give them exactly what they came looking for. That way they will keep coming back for more!
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
request a demoRequest a demo today, and learn how you can:
