Unlike other virtual agents, Espressive Barista is built on an open platform, giving customers extreme flexibility. Whether enterprises want a fully managed service, the flexibility to make their own updates, or the ability to do deep, no-code customization, Barista delivers.
Enterprises can opt to use Barista as a fully managed service. This means no internal resources need to be hired to support Barista. Instead, Barista will be continuously validated by Espressive, using metrics and reports to measure and improve the effectiveness of the service.
Espressive provides the only conversational AI platform that enables subject matter experts (SME) to easily create, edit, or delete content without requiring any assistance from IT, the ITSM team, or the vendor. The SME will just type in a sample phrase into our FAQ Management Tool and will be guided through the steps. Learn More
Enterprises can fine tune the behavior, understanding, and integrations of Barista. The Barista Control Center includes three key modules: (1) the Language Expander; (2) the Conversation Center; and (3) the Integration Designer. The Barista Control Center also incorporates a robust test environment, allowing customers to manage content in sub-production environments for rigorous testing before pushing to production.
The Barista Control Center is the administrative interface to the intelligence behind Barista. It enables customers to take control through an easy, zero-code experience to accomplish these things:
On day one Barista recognizes over 2.5 billion phrases, ingests the enterprise’s current knowledge bases, and includes pre-researched answers for common industry questions. When you add integrations, your return is only going to be greater, and you will create a more seamless experience for your employees.
Barista integrates directly with your enterprise software, including ITSM (IT service management), IPaaS (integration platform as a service), RPA (robotic process automation), and more. Our list of integrations grows every day.
The introduction of AI into the enterprise with chatbots and virtual support agents requires services to be built on elastic and stateless architectures. The reason is basic – there is a need for conversation-level availability and speed.
We designed Barista to scale up and down on demand. As a result, Espressive customers get the best performance and resiliency without scaling cost – even when Barista is used concurrently by thousands of employees.
| Elastic Architecture | |
|---|---|
| Background | An architecture that is able to adapt to workload changes by provisioning and de-provisioning containerized resources automatically, such that at each point in time the available resources match the current demand. |
| Benefit | Enables scalability and performance at the lowest price so employees always have an exceptional experience – even with thousands of simultaneous users. |
| Stateless Connections with REST APIs | |
|---|---|
| Background | A given employee’s request can be sent to one container, while the next request is sent to a different container. There is no state maintained across requests, so no long-term relationship between end point and container. |
| Benefit | When combined with an elastic architecture and multiple data center availability domains, there is no downtime or impact to the service if a data center fails. |
Barista integrates deeply with the top ITSM platforms in the industry, ensuring that customers get more value from their investment while delivering a seamless employee experience.
ServiceNow
Ivanti
Jira Service Desk
Cherwell
Zendesk
Barista connects the human language to automation by integrating with any workflow, IPaaS (integration platform as a service) or RPA (Robotic Process Automation) platforms accessible via a REST API.
1E Tachyon
Boomi
MuleSoft
Resolve Systems
ServiceNow
UiPath
Workato
Barista integrates with collaboration tools, ensuring employees can natively interact to get help where they are already working.
Microsoft Teams
Slack
Cisco Webex Teams
Microsoft Viva
Google Chat
Portable widget
SMS
Barista ingests knowledge across many platforms, and helps employees save time by providing only the most relevant information.
ServiceNow
Ivanti
Jira Confluence
Cherwell
Zendesk
LumApps
Microsoft SharePoint
Barista integrates with many device management platforms to secure and deliver end-to-end troubleshooting and remediation, eliminating the need for help desk support.
Ivanti Neurons
Microsoft Authenticator
Microsoft Bitlocker
MobileIron
Resolve Systems
Workato
Barista integrates with asset management tools to help organizations get visibility into their end user assets.
ServiceNow
Ivanti
Cherwell
Asset Panda
Barista integrates with popular single sign-on (SSO) platforms, automating password reset using multi-factor authentication as well as the automation of application provisioning and de-provisioning.
Microsoft Active Directory
Microsoft Azure
Okta
Ping Identity
Barista integrates with many productivity suites to simplify the management of accounts, licenses, calendars, and distribution lists.
Office 365
Google Workspace
Barista integrates with leading HR systems, giving employees one place to go for immediate, personalized answers to all their HR-related questions.
Workday
SuccessFactors
BambooHR
Barista integrates with applications such as ERP, development tools, communications tools, and more to automate account management and completion of tasks.
ClickUp
FlightAware
GitHub
PagerDuty
SAP
Trello
Twilio
Weather.com
Microsoft Exchange
Microsoft Outlook
Amazon Connect
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
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