Whether your ESM goal is saving money by reducing help desk call volume, focusing expert resources on initiatives that impact the business, or improving employee satisfaction and productivity, you need a service built on a modern architecture – one that is designed to take you to the future, not bolted onto legacy systems from the past.
Barista was designed for the future with three key tenets in mind:
The introduction of AI into the enterprise with chatbots and virtual support agents requires services to be built on elastic and stateless architectures. The reason is basic – there is a need for conversation-level availability and speed.
We designed Barista to scale up and down on demand. As a result, Espressive customers get the best performance and resiliency without scaling cost – even when Barista is used concurrently by thousands of employees.
| Elastic Architecture | |
|---|---|
| Background | An architecture that is able to adapt to workload changes by provisioning and de-provisioning containerized resources automatically, such that at each point in time the available resources match the current demand. |
| Benefit | Enables scalability and performance at the lowest price so employees always have an exceptional experience – even with thousands of simultaneous users. |
| Stateless Connections with REST APIs | |
|---|---|
| Background | A given employee’s request can be sent to one container, while the next request is sent to a different container. There is no state maintained across requests, so no long-term relationship between end point and container. |
| Benefit | When combined with an elastic architecture and multiple data center availability domains, there is no downtime or impact to the service if a data center fails. |
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
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