Open Platform That Learns
Continuously Over Time

Open Platform That Learns
Continuously Over Time

Open, No-Code Platform

Unlike other virtual agents, Espressive Barista is built on an open platform, giving customers extreme flexibility. Whether enterprises want a fully managed service, the flexibility to make their own updates, or the ability to do deep, no-code customization, Barista delivers.

Fully Managed Service

Enterprises can opt to use Barista as a fully managed service. This means no internal resources need to be hired to support Barista. Instead, Barista will be continuously validated by Espressive, using metrics and reports to measure and improve the effectiveness of the service.

Manage Your Own Content

Espressive provides the only conversational AI platform that enables subject matter experts (SME) to easily create, edit, or delete content without requiring any assistance from IT, the ITSM team, or the vendor. The SME will just type in a sample phrase into our FAQ Management Tool and will be guided through the steps. Learn More

Perform Deep Customization

Enterprises can fine tune the behavior, understanding, and integrations of Barista. The Barista Control Center includes three key modules: (1) the Language Expander; (2) the Conversation Center; and (3) the Integration Designer. The Barista Control Center also incorporates a robust test environment, allowing customers to manage content in sub-production environments for rigorous testing before pushing to production.

Barista Control CenterTM

Language Model Expander™
The Language Expander enables analysts to easily expand the Barista language model (i.e., understanding) to recognize and add new topics, with full testing and validation capabilities to ensure customers understand how it is being handled by the underlying NLP engine. Customers can personalize content, so Barista will understand the language and acronyms of a given organization. Even the tone of conversations can be tailored to fit a company's culture.
Conversation Creator™
When employees have complex issues, simply providing them with one or more knowledge articles is unlikely to result in a deflection. With Conversation Creator, customers can create dynamic and interactive conversations and troubleshooting workflows to ensure complex issues can be deflected. Conversation Creator is also used to create interactive Barista Conversational Surveys.
Integration Designer™
Barista automates work by connecting human language to virtually any workflow. With Integration Designer, customers can integrate with any REST API enabled third-party system including IPaaS (integration platform as a service) and RPA (robotic process automation) platforms, to deliver an unlimited number of end-to-end automation workflows. Integration Designer makes it easy for Espressive partners and customers to build integrations, which can then be made available via the Barista Integration Marketplace.
Robust Test Environment
The Barista Control Center also incorporates a robust test environment, enabling customers to manage content in sub-production environments for rigorous testing before pushing to production. Barista was designed to handle large enterprise environments, so every deployment comes with two instances: sub-production and production. Customers can manage content and integrations in their sub-production environment and rigorously test before pushing to production.

The fully automated testing capabilities in Barista allows customers to validate their changes against past interactions and easily highlight potential issues introduced by the changes. Enterprises are then able to troubleshoot and resolve matching issues before pushing new content into production, providing maximum flexibility with peace of mind.

The Barista Control Center is the administrative interface to the intelligence behind Barista. It enables customers to take control through an easy, zero-code experience to accomplish these things:

  • Extend the Barista language model
  • Design dynamic and interactive conversations
  • Integrate with virtually any API-enabled third-party system

Thousands of Integrations

On day one Barista recognizes over 2.5 billion phrases, ingests the enterprise’s current knowledge bases, and includes pre-researched answers for common industry questions. When you add integrations, your return is only going to be greater, and you will create a more seamless experience for your employees.

Barista integrates directly with your enterprise software, including ITSM (IT service management), IPaaS (integration platform as a service), RPA (robotic process automation), and more. Our list of integrations grows every day.

Integrations

IT Service Management
Automation Platforms
Collaboration Tools
Knowledge Management
Device Management
Asset Management
Identity Management
Productivity Suites
HR Applications
Applications
All Integrations

Conversation-Level Availability and Speed

The introduction of AI into the enterprise with chatbots and virtual support agents requires services to be built on elastic and stateless architectures. The reason is basic – there is a need for conversation-level availability and speed.

We designed Barista to scale up and down on demand. As a result, Espressive customers get the best performance and resiliency without scaling cost – even when Barista is used concurrently by thousands of employees.

Enterprise Scale, Resiliency, and Performance

Elastic Architecture
Background An architecture that is able to adapt to workload changes by provisioning and de-provisioning containerized resources automatically, such that at each point in time the available resources match the current demand.
Benefit Enables scalability and performance at the lowest price so employees always have an exceptional experience – even with thousands of simultaneous users.
Stateless Connections with REST APIs
Background A given employee’s request can be sent to one container, while the next request is sent to a different container. There is no state maintained across requests, so no long-term relationship between end point and container.
Benefit When combined with an elastic architecture and multiple data center availability domains, there is no downtime or impact to the service if a data center fails.

Espressive Barista Integrations

IT Service Management

Barista integrates deeply with the top ITSM platforms in the industry, ensuring that customers get more value from their investment while delivering a seamless employee experience.

Automation Platforms

Barista connects the human language to automation by integrating with any workflow, IPaaS (integration platform as a service) or RPA (Robotic Process Automation) platforms accessible via a REST API.

Collaboration Tools

Barista integrates with collaboration tools, ensuring employees can natively interact to get help where they are already working.

Knowledge Management

Barista ingests knowledge across many platforms, and helps employees save time by providing only the most relevant information.

Device Management

Barista integrates with many device management platforms to secure and deliver end-to-end troubleshooting and remediation, eliminating the need for help desk support.

Asset Management

Barista integrates with asset management tools to help organizations get visibility into their end user assets.

Identity Management

Barista integrates with popular single sign-on (SSO) platforms, automating password reset using multi-factor authentication as well as the automation of application provisioning and de-provisioning.

Productivity Suites

Barista integrates with many productivity suites to simplify the management of accounts, licenses, calendars, and distribution lists.

HR Applications

Barista integrates with leading HR systems, giving employees one place to go for immediate, personalized answers to all their HR-related questions.

Applications

Barista integrates with applications such as ERP, development tools, communications tools, and more to automate account management and completion of tasks.

Redefine How Your Employees Get Help

Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.

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