Type: Research

This report explores whether HR leaders are investigating new innovations to enhance the employee experience related to HR service management.

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice™. HFS analysts speak with numerous exciting start-ups and emerging players. We designation a select group as the HFS Hot Vendors

Monitoring and enhancing employee experience requires more than a single solution. Application leaders can use this research to review recent examples of innovation.

Traditional IT Service Management (ITSM) tools focus on solving the problems of the service desk, rather than the needs of employees. The result is that self-service tools fall short of employee expectations, so employee adoption is low and service desk call volume is high.