Get More Out Of Your Investment
Espressive Barista expedites mean time to resolution (MTTR) for agents working within their ITSM, chat, or ticketing tool ecosystem.
Seamless ITSM Integration
Barista is the only AI-based virtual support agent designed to integrate seamlessly into the administrative interface of any ITSM, chat, or ticketing tool. With Agent Assist, service desk agents improve efficiency and productivity by getting direct access to content and answers from the Barista Employee Language Cloud to help them close tickets faster.
Faster Ticket Resolution Without Learning New Skills
With Agent Assist, service desk agents can access and interact with Barista within their current admin interface — no new skills or training are required. It expands service desk agents’ resolution resources far beyond what is contained in their own knowledge base by leveraging the Barista Experience Selector™ for any interaction.
Agent Assist positively impacts key service desk metrics.
MTTR
Drives down mean time to resolution (MTTR)
FCR
Increases first call resolution (FCR)
Escalation
Reduces the need to escalate routine employee service requests
Ramp Time
Shortens the ramp time for new service desk agents
Powerful Features Any Agent Can Use
Cognitive search capability.
Rather than a standard keyword search that provides a list of related knowledge articles, the Barista Experience Selector combines AI technologies to understand the intent of an employee interaction and choose the best option for resolution.
Integrate Agent Assist into any agent interface.
Agent Assist can be incorporated into any ITSM, chat, or ticketing tool by leveraging Espressive APIs. This custom integration will push Barista onto the agent interface of your chosen tool, even proprietary tools, enabling agents to access answers from Barista whenever needed.
