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Pat is a visionary leader with an intense focus on user experience and customer adoption. He has founded two companies – Airespace and Espressive. As CEO at Espressive, Pat is set to transform the enterprise self-service experience to a consumer-like approach that drives employee adoption and significantly reduces help desk calls. Espressive has helped companies like Dexcom, SurveyMonkey, and Guardant Health achieve high ticket deflection, containing costs while improving workforce productivity.

Most recently, Pat served as senior vice president of product at ServiceNow where he was responsible for ServiceNow applications. Prior to that, he was general manager of the McAfee network security business. Pat’s first startup, Airespace, grew revenues to over $80M in two years before being sold to Cisco for $450M. After the acquisition, Pat served as both CTO for the Cisco $14B switching, routing, wireless, and security access business and GM of the Cisco identity business. Pat holds 35 patents and has been published in more than 16 publications.

Robert has over 25 years of experience supporting and enabling the growth of enterprise software companies at all stages. He received his BA from the University of Maryland, College Park and his MBA from Carnegie Mellon University. Over the years, Robert has held senior financial and operational leadership roles at both publicly and privately held companies including Bertelsmann, Disney, Business Objects/SAP, Intuit, and Druva. Prior to joining the Espressive team, he served as CFO of Palerra, a venture capital backed cloud security company acquired by Oracle.

Keno is an industry veteran with over 25 years of experience in the Enterprise Software Space. He has led Sales organizations at both publicly traded and startup companies spanning the likes of Parametric Technology Corporation, Amdocs, Opsware, Hewlett Packard Software, Digby, Duetto, Platform9, and Pegasus. Prior to his career in high tech, Keno was an Economics Professor with a concentration in pricing optimization. In his spare time Keno enjoys hiking, cooking, college football, and time with his four daughters. He is based in Austin, Texas.

Criss has a passion for building brands that inspire both employees and external audiences. At Espressive, Criss combined that passion with a deep understanding of organizational change management to develop an Employee Adoption Program that builds awareness, excitement, and adoption for Espressive customers. She is a goal driven leader with proven success developing and executing go-to-market, brand, and communication strategies that generate excellent ROI and increased sales for high-tech startups to multibillion-dollar global organizations.

Criss joined Espressive from Panzura where she served as CMO and implemented a turnaround branding strategy that increased pipeline nearly 100% in one year. Prior to that, she was vice president of marketing at Palerra where she defined and executed a go-to-market strategy that saw a seven-fold increase in demand in six months culminating in an acquisition by Oracle. At NetApp, Criss oversaw the development and rollout of a global brand including an organizational change management strategy that inspired adoption across 15,000 employees.

Prashant is a seasoned technology leader passionate about developing intelligent enterprise platforms with 20+ years of product development experience spanning HR, CRM, and ITSM domains. Prior to joining Espressive, Prashant was VP Engineering at Freshworks leading their Digital CX initiatives that included their Freshchat, Freshbots, and Freddy AI data platforms. Before that, Prashant was Co-founder and CTO of AnsweriQ, building AI-powered solutions for Customer Service. AnsweriQ was acquired by Freshworks in 2020.

Prashant holds a Masters in Computer Science from University of Kentucky and lives in Seattle, Washington.

Fran is the Espressive “Batman” of product. His mission involves blending consumer design principles with the best artificial intelligence (AI) technologies to create exceptional self-help experiences that employees love and enterprises profit from.

Fran has a wealth of enterprise service management experience spanning a 20-year period of time, including companies such as ServiceNow, BMC Software, and CA. He was the first product manager hired at ServiceNow, and so he is intimately familiar with the IT service management (ITSM) market including key enterprise pain points. Immediately prior to Espressive, Fran was director of product management at BigPanda where he helped organizations process a storm of data into meaningful inputs that they could react to.

Fran graduated from UC Berkeley and is an avid mountain biker and coffee drinker.

Under Alex’s leadership, the Customer Success team at Espressive is focused on making sure each and every customer truly finds success with Espressive. Prior to joining our company, Alex was an early employee at ServiceNow where he held various leadership roles in the Solutions Consulting organization and was charged with building the pre-sales leadership team while supporting a rapidly growing business. In all roles, Alex consistently partnered with sales, marketing, and product teams to ensure outstanding prospect and client experiences. Before ServiceNow, Alex held senior solution architect and sales engineering positions with Hewlett Packard, BDNA Corporation, and Mercury Interactive.

Alex graduated from UC Davis with a degree in Computer Engineering. In addition to a successful sales and technical career, he is also active in promoting diversification in technology. Today, he holds several board positions in organizations and non-profits that help promote STEM (science, technology, engineering, and math) for Latinos in the local community.

Gaby is a passionate Human Resources professional with more than 7 years of experience in the industry. She has held HR roles in both the corporate and startup world, helping businesses achieve their goals and objectives while working to give employees the best possible experience. She enjoys turning independent work groups into multi-cultural, cross-functional teams.

Gaby has also focused her professional career on attracting and developing top talent and has held management positions in that field. A psychologist by profession, she also holds a Masters in Business and Talent Administration. She lives in Guadalajara, Mexico.