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By using a virtual agent as a gateway, organizations can safeguard employee access to LLMs like ChatGPT, opening up a new world of workplace assistance.

When asked how many days they can legally take off for paternity leave, Barista provides the company paternal leave policy and uses ChatGPT to provide the legal definition based on the employee’s location.

With the Espressive Barista LLM Gateway, now you can unlock the power of ChatGPT for your employees in a way that ensures no intellectual property or personal identifiable information (PII) is shared.

Through an integration with Zoom, Barista can access an employee’s meeting transcripts, ask clarifying questions, then use ChatGPT to create a meeting summary.

The Barista LLM Gateway provides safe and responsible access to LLMs like ChatGPT by enabling safeguards so organizations can enforce policies, such as not permitting sharing of source code or PII, and more.

Barista utilizes the Service Quality Wizard to check the status of over 2,500 SaaS applications and determine the health of on-premise applications and endpoints to identify the root cause of employee reported issues.

Barista integrates directly with enterprise software, including ITSM, iPaaS, RPA, and more, to autonomously resolve complex issues—creating a more seamless experience for your employees while minimizing costs.

Barista utilizes the Service Quality Wizard to monitor over 2,000 SaaS applications and determine the health of on-premise applications and endpoints to identify the root cause of an employee reported hardware or software issue.

By integrating Barista with SAP Ariba, employees can get live updates on their PO status at any time. Barista will dynamically pull the information from Ariba, ensuring the information is always up to date.

After evaluating several virtual agents, this data management company chose Barista integrated with Jira Service Management as their self-help solution. Barista automated their top call drivers, reducing repetitive tickets and improving MTTR.

How does Espressive Barista return the highest adoption and call deflection rates in the industry? It’s about making Barista ultra-accessible.

With Espressive Barista, you can reduce costs by eliminating up to 70% of your help desk tickets while recouping 1.2 weeks of productivity per employee per year.

As hybrid work becomes more prevalent, employees need immediate, personalized answers to enterprise-wide questions—no matter where they chose to work.

Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how to enable organizational change management, reduce change fatigue, and increase  employee productivity with conversational AI.

Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.

With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.

With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.

By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.

Pat Calhoun, founder and CEO of Espressive, and William McKeon-White, Forrester Analyst, discuss the opportunities and challenges in automating your IT service desk, so you can meet the needs of your hybrid workforce.

Nelson Viega, Field CTO at Espressive, discusses how leveraging a virtual agent that uses conversational AI with RPA, end point management, and IaaS, can help automate your Tier 2 and Tier 3 support.

Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.

IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.

Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.

By integrating Barista with RPA vendors like Resolve, you can enable Barista to automate self-help for more complex issues, such as diagnosing and repairing a slow laptop for an employee.

As a company grows, demand for virtual environments from different areas of the business becomes more frequent and difficult to manage. With Barista, you can automate new virtual environment creation directly from a chat.

Espressive and Resolve Systems review the findings of the Gatepoint studies and their implications on the state of IT along with the benefits of automating employee self-help with a virtual agent for a hybrid world.

While Barista comes with out of box automations to help streamline the service desk, you can also build one from scratch in order to automate as many workflows as possible.

Barista integrates with Jira right out of the box and can leverage all content built for Confluence, so the help desk team did not need to change any of their backend processes.

Gartner predicts by 2023, three-quarters of HR service management inquiries will be initiated through conversational platforms. Is now the time to implement a virtual employee assistant to automate HR inquiries?

How do you deploy a virtual agent that will give you high ticket deflection, while improving employee satisfaction and workforce productivity? This definitive guide gives an in-depth understanding of what you need to know.

This fitness company deployed Barista, integrated with ServiceNow, via Microsoft Teams and as an app on all shared devices to provide a single place for their team members get IT, HR, and Finance help.

Barista integrates with leading HR systems, such as Workday, to give employees one place to go for immediate, personalized answers to all their HR-related questions.

Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting a hybrid workforce and what challenges they are facing.

With Barista Agent Assist, service desk agents can utilize Barista’s cognitive search capabilities and access all the content from the Employee Language Cloud without ever having to leave ServiceNow.

Barista automates software provisioning requests from employees, including automating the approval process and notifying the employee when their request has gone through.

Barista automates the process of adding employees to a GitHub team—without ever having to leave Slack.

Learn how to use Barista on Microsoft Teams, including how to access the Barista Homepage to view current tickets, announcements, and any pending approvals.

Being force-fit into a hybrid world has exacerbated fatigue and reduced employee productivity and feelings of inclusion. Leveraging conversational AI to facilitate change can reverse this trend by improving the employee experience.

In this episode of Millennium Live, Pat Calhoun, founder and CEO of Espressive, discusses how Momentive (formerly SurveyMonkey) achieved 50% deflection within the first 30 days of launching Barista.

Barista, our AI-based virtual support agent, brings the ease of consumer virtual assistants into the workplace, delivering personalized experiences that maximize employee adoption and reduce help desk call volume.