Resources

With Barista Live Generative Answers, Barista can source answers from multiple places outside an organization, either from public domain or from large language models (LLMs) like ChatGPT and Google Bard.

In 2023, Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting an ever-evolving hybrid workforce and what challenges they are facing.

Trimble chose Espressive to provide their employees with a global self-help solution. The Espressive AI-based virtual agent was favored over other solutions because of its support for over 100 languages, robust Jira integration, and limitless automation capabilities.

The Barista Interactions Dashboard is designed for management reporting and continual service improvement. The dashboard summarizes data on the interactions your employees have with Espressive Barista and allows you to drill down into the data behind the charts and metrics, in order to drive decisions to improve the service experience and target new content opportunities. The data is always current and in real-time.

The service desk invests a lot of time and resources every time an outage occurs. The Espressive Barista outage capabilities are designed to automate the process of creating tickets on behalf of impacted employees and automatically assign them as child tickets to the parent ticket (the main task or problem).

The purpose of this document is to explain the key performance indicators (KPI) of each report inside the Reports section of the Espressive Barista Admin menu. Currently, the reports are only about Barista interaction data.

You can embed a Barista widget on any portal or webpage. This widget allows easy access to the chat window by simply clicking on the Barista icon without having to leave the current page.

This document provides instructions to create a new FAQ for Espressive Barista.

The Espressive Barista app on Microsoft Teams features a native chat experience, a homepage for managing pending requests, and support for approval workflows.

The FAQ Dashboard allows you to search for existing FAQs so that you can edit them as needed.

This document covers how to download and install update sets in order to enable bi-directional integration between Espressive Barista and ServiceNow.

Currently, we use Microsoft Exchange Web Services (EWS) to access information in Office 365, specifically through Microsoft Graph for our Espressive Barista email integration.

High level overview of how to navigate and filter FAQs from the FAQ Management Tool.

Espressive Barista has the ability to reset the password for Microsoft Azure users who have forgotten their password or do not have access to start with.

This document will guide you, the Admin or Technical Coordinator, on how to perform the initial setup for using Barista Case Management.

This document will guide you on how to use the Barista Case Management capabilities within the Barista application.

Espressive Barista works with ServiceNow right out of the box and integrates with your existing portal and service catalog.

By using a virtual agent as a gateway, organizations can safeguard employee access to LLMs like ChatGPT, opening up a new world of workplace assistance.

When asked how many days they can legally take off for paternity leave, Barista provides the company paternal leave policy and uses ChatGPT to provide the legal definition based on the employee’s location.

With the Espressive Barista LLM Gateway, now you can unlock the power of ChatGPT for your employees in a way that ensures no intellectual property or personal identifiable information (PII) is shared.

Through an integration with Zoom, Barista can access an employee’s meeting transcripts, ask clarifying questions, then use ChatGPT to create a meeting summary.

The Barista LLM Gateway provides safe and responsible access to LLMs like ChatGPT by enabling safeguards so organizations can enforce policies, such as not permitting sharing of source code or PII, and more.

Barista utilizes the Service Quality Wizard to check the status of over 2,500 SaaS applications and determine the health of on-premise applications and endpoints to identify the root cause of employee reported issues.

Barista integrates directly with enterprise software, including ITSM, iPaaS, RPA, and more, to autonomously resolve complex issues—creating a more seamless experience for your employees while minimizing costs.

Barista utilizes the Service Quality Wizard to monitor over 2,000 SaaS applications and determine the health of on-premise applications and endpoints to identify the root cause of an employee reported hardware or software issue.

By integrating Barista with SAP Ariba, employees can get live updates on their PO status at any time. Barista will dynamically pull the information from Ariba, ensuring the information is always up to date.

After evaluating several virtual agents, this data management company chose Barista integrated with Jira Service Management as their self-help solution. Barista automated their top call drivers, reducing repetitive tickets and improving MTTR.

How does Espressive Barista return the highest adoption and call deflection rates in the industry? It’s about making Barista ultra-accessible.

With Espressive Barista, you can reduce costs by eliminating up to 70% of your help desk tickets while recouping 1.2 weeks of productivity per employee per year.

As hybrid work becomes more prevalent, employees need immediate, personalized answers to enterprise-wide questions—no matter where they chose to work.

Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how to enable organizational change management, reduce change fatigue, and increase  employee productivity with conversational AI.

Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.

With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.

With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.

By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.

Pat Calhoun, founder and CEO of Espressive, and William McKeon-White, Forrester Analyst, discuss the opportunities and challenges in automating your IT service desk, so you can meet the needs of your hybrid workforce.

Nelson Viega, Field CTO at Espressive, discusses how leveraging a virtual agent that uses conversational AI with RPA, end point management, and IaaS, can help automate your Tier 2 and Tier 3 support.

Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.

IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.

Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.