Resources

Barista seamlessly integrates with your change management module to boost productivity. In this example, an employee asks Barista for the agenda of an upcoming CAB meeting, and then asks for additional insights on one of the change requests. Thanks to the Barista integration with the change management module, the employee not only receives the AI-powered insights, but can then reject or approve the change request right there in Barista.

The redaction of Personal Identifiable Information (PII) is an important Barista feature designed to enhance user privacy and comply with data protection regulations. This feature is used to identify and mask sensitive information (i.e., employee phone numbers, birthdays, etc.) from text in any Barista conversation or channel.

Discover how easy it is to automate tasks, like provisioning an Amazon EC2 instance, with Espressive Barista, our GenAI-based employee co-pilot.

When Barista is unable to resolve a user's issue, Barista Smart Ticketing is used to create a new ticket in your ITSM or other ticketing solution. Barista Smart Ticketing intelligently categories tickets using a dynamic predictive model, so your tickets are automatically routed to the correct service desk the first time.

Barista automates requests by using generative AI to dynamically create workflows and automations using an intent-less architecture. All you need to do is import an API-definition file, such as a YAML file, and provide the appropriate credentials and Barista takes care of the rest. The result is less implementation effort and faster time to value.

Espressive Barista, our GenAI-based employee co-pilot, excels at automating resolutions for your employees via integrations. In this example, see how Barista can integrate with software provisioning tools such as Okta in order to automate employee access to DocuSign—all without assistance from the service desk.

When an employee reports a problem that they have encountered before, Espressive Barista, our GenAI-based employee co-pilot, instantly scans their past ticket history to identify similar issues and deliver the exact resolution that worked the first time—no more guesswork, no more delays. Just fast, efficient problem solving with Barista.

Espressive Barista, our GenAI-based employee co-pilot, dynamically integrates with your ServiceNow service catalog. When an employee needs help, Barista finds corresponding catalog items and quickly walks them through submitting their order.

Espressive Barista, our GenAI-based employee co-pilot, can do so much more than resolve ticket and deflect tickets—Barista can also aid in everyday tasks. For instance, in this demo, a hiring manager utilizes Barista to prepare for upcoming interviews.

The Barista TroubleshootingIQ feature reduces the need for unnecessary tickets and live agent involvement by enabling Barista, our GenAI-based employee co-pilot, to guide employees through common troubleshooting processes.

Our Dynamic Disambiguator enables Espressive Barista, our GenAI-based employee co-pilot, to handle vague employee questions by asking real-time clarifications.

Activated by the power of AI, the Barista Content Interrogator enables Espressive Barista, our GenAI-based employee co-pilot, to access all enterprise knowledge, so your employees can get the answers right when they need it.

Barista Agent Co-Pilot equips your service desk agents with instant access to troubleshooting information, drawn from your company's historical tickets and knowledgeable. Additionally, Agent Co-Pilot provides a library of automations right at your agent's fingertips, decreasing MTTR.

Barista Agent Co-Pilot is a set of capabilities and features designed to reduce MTTR and enhance service desk agent productivity. This is achieved by adding AI assistance to most phases of ticket handling, including new knowledge generation, ticket field population, language translation, and more.

With our dynamic workflows and automations technology (part of our BaristaGPT platform), workflows can be generated instantly, eliminating the time required to build them. Dynamic workflows can even build runbooks directly from visual flowcharts. In addition, our WorkflowIQ feature eliminates the need to build complex intents and instead, automates the collection of information, enforcing company polices, and more. All this enables our employee-facing virtual agent, Espressive Barista, to take automating resolution of employee issues to the next level.

With the Espressive Barista LLM Gateway, employees can use Espressive Barista, our GenAI-based virtual agent, to access private or public large language models for answers to their questions.

Espressive Barista, our generative AI-based virtual agent, is designed to master the art of Enterprise Search. Leveraging deep knowledge from across your organization, Barista swiftly delivers precise answers to your employees questions, streamlining issue resolution and boosting productivity.

The Alteryx team chose Espressive because of their team’s relentless focus on AI and willingness to partner. Together they launched both Barista, a conversational generative AI-based virtual agent to deliver employee self-help, and the Barista LLM Gateway, which provides employees safe access to large language models like ChatGPT.

Barista utilizes Automated Outage Detection to validate the availability over 2,500 SaaS applications in real-time, as well as verify the health of on-prem applications and endpoints to identify the root cause of an employee reported hardware or software issue.

With Barista Live Generative Answers, Barista can source answers from multiple places outside an organization, either from public domain or from large language models (LLMs) like ChatGPT and Google Bard.

In 2023, Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting an ever-evolving hybrid workforce and what challenges they are facing.

Trimble chose Espressive to provide their employees with a global self-help solution. The Espressive AI-based virtual agent was favored over other solutions because of its support for over 100 languages, robust Jira integration, and limitless automation capabilities.

The Barista Interactions Dashboard is designed for management reporting and continual service improvement. The dashboard summarizes data on the interactions your employees have with Espressive Barista and allows you to drill down into the data behind the charts and metrics, in order to drive decisions to improve the service experience and target new content opportunities. The data is always current and in real-time.

The service desk invests a lot of time and resources every time an outage occurs. The Espressive Barista outage capabilities are designed to automate the process of creating tickets on behalf of impacted employees and automatically assign them as child tickets to the parent ticket (the main task or problem).

The purpose of this document is to explain the key performance indicators (KPI) of each report inside the Reports section of the Espressive Barista Admin menu. Currently, the reports are only about Barista interaction data.

You can embed a Barista widget on any portal or webpage. This widget allows easy access to the chat window by simply clicking on the Barista icon without having to leave the current page.

This document provides instructions to create a new FAQ for Espressive Barista.

The Espressive Barista app on Microsoft Teams features a native chat experience, a homepage for managing pending requests, and support for approval workflows.

The FAQ Dashboard allows you to search for existing FAQs so that you can edit them as needed.

This document covers how to download and install update sets in order to enable bi-directional integration between Espressive Barista and ServiceNow.

Currently, we use Microsoft Exchange Web Services (EWS) to access information in Office 365, specifically through Microsoft Graph for our Espressive Barista email integration.

High level overview of how to navigate and filter FAQs from the FAQ Management Tool.

Espressive Barista has the ability to reset the password for Microsoft Azure users who have forgotten their password or do not have access to start with.

This document will guide you, the Admin or Technical Coordinator, on how to perform the initial setup for using Barista Case Management.

This document will guide you on how to use the Barista Case Management capabilities within the Barista application.

Espressive Barista works with ServiceNow right out of the box and integrates with your existing portal and service catalog.

By using a virtual agent as a gateway, organizations can safeguard employee access to LLMs like ChatGPT, opening up a new world of workplace assistance.

When asked how many days they can legally take off for paternity leave, Barista provides the company paternal leave policy and uses ChatGPT to provide the legal definition based on the employee’s location.

With the Espressive Barista LLM Gateway, now you can unlock the power of ChatGPT for your employees in a way that ensures no intellectual property or personal identifiable information (PII) is shared.

Through an integration with Zoom, Barista can access an employee’s meeting transcripts, ask clarifying questions, then use ChatGPT to create a meeting summary.