ONSITE SUPPORT

Reduce Demand on Your Support Teams

Get employees the help they need, improve MTTR, and give your onsite support team more time to focus on more strategic initiatives and critical issues.

Resolve Hardware Issues Through Automation

Espressive BaristaGPT, our agentic AI-based virtual agent, reduces demand on IT support teams by troubleshooting and resolving hardware issues, automating the hardware refresh process, streamlining problem reporting, and assisting with appointment scheduling — all without requiring human intervention. Automating top use cases and empowering users with self-service not only elevates the employee experience, but also means fewer tickets and in-person visits.

Read white paper: Reducing Employee Dependance on Calling the Service Desk

Free Your Support Team with Self-Service

BaristaGPT keeps hardware-related issues from monopolizing your onsite support team and improves mean time to resolution (MTTR) by automatically resolving employee issues that have historically required agent involvement (while also identifying those that still need it).

Advanced AI.
Pre-built automations.

The key to keeping hardware-related issues from inundating your onsite support team is AI + automation. BaristaGPT leverages the best AI technology to troubleshoot and resolves employee issues without agent involvement — even guiding them through complex workflows, just as an agent would.

BaristaGPT also integrates directly with your enterprise software, enabling you to automate top use cases while building value directly into your existing investments and creating a more seamless employee experience.

Automate What Onsite Service Teams Do Every Day

Hardware issues:

Detects & fixes performance issues due to CPU/memory intensive activity

Facilitates system updates to optimize hardware

Prescribes best practices to prevent hardware issues from happening

Hardware refresh:

Integrates into asset management systems to facilitate hardware refresh based on end of life (EOL) & hardware support cycles

Notifies employees when they are due for a refresh and walks them through the ordering process

Provides status updates on shipping & assists with data migration

Onsite scheduling:

Aids in appointment scheduling with onsite support

Simplifies employee registration and check-in

Provides contextual, personal experience for employees when they arrive at the support desk

Transform Onsite Support with AI and Automation

Advanced AI and pre-built automations enable BaristaGPT to autonomously troubleshoot and resolve employee issues, improving MTTR and reallocating agent time to more strategic initiatives.

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