Automate Secure Access Requests in Seconds
Instantly and securely resolve everyday access requests using AI.
Power End-to-End Password Reset Automation
Improve mean time to resolution (MTTR) and free your IT service desk by automating password reset, while giving employees the access they need to stay productive.
IT departments are under increasing regulatory and organizational pressure to protect access to corporate resources, making identity access management (IAM) a top priority. However, instead of focusing on larger initiatives to improve access security, most IT service desk teams are monopolized by password resets, which typically account for over half of all service desk tickets.
With an automated, intelligent virtual assistant like Espressive Barista, your IT department can automate password resets to free up resources and improve MTTR. Barista can also help setup passwords and manage multi-factor authentication, so employees get the access they need right when they need it.
Secure. Stable. Self-Serve. Instantly resolve access requests without compromise
Barista enables employees to reset their passwords and solve their own IAM issues in seconds, while also ensuring only the right people have the right level of access at all times.
Solve account issues with self-service.
A forgotten password or lack of access to a tool means employee productivity comes to a halt or cannot begin. With Barista, employees have one place to go to prevent account lockouts, get account access, or reset passwords automatically. In addition, Barista automates granting or revoking access to certain apps, licenses, or distribution lists to keep company resources secure.
Built in multi-factor authentication.
With multi-factor authentication, employees can reset their Active Directory or SAML 2.0 compliant passwords directly from Barista, just like they do with consumer apps—without having to get the IT service desk involved.
Integrate with top identity management tools.
Barista integrates with popular single sign-on (SSO) platforms out of box, providing even more value to existing investments and providing a more seamless experience for employees. With these integrations, Barista automates password reset using multi-factor authentication as well as automates application provisioning and de-provisioning.