Real-Time Data with Reports Customized to Your Needs
Espressive Barista Analytics provides transparent data to increase adoption and resolution rates.
Smarter Metrics for Smarter Business Decisions
Optimize performance, focus efforts, and reduce costs with better insights. Whether you need out-of-box reporting or more in-depth, side-by-side analytics, Barista Analytics provides the data you need in the form you need it.
Your Data. Your Way.
Barista includes out-of-box reports for what teams need the most, including usage, adoption, productivity, and trends. Every report has an easy to configure interface that doesn’t require training or reporting design skills. Instead, simply filter reports with drop-down options and checkboxes.
Barista Interactions Dashboard.
This customizable dashboard provides an at-a-glance view of key performance indicators such as ticket deflection rates, as well as the ability to drill-down into the data behind the charts — down to the conversation level. You can even define what constitutes a ticket deflection. The dashboard helps drive decisions on where to spend effort, including content gaps.
Barista supplies a full data export that can be used in external reporting engines, such as Tableau or Microsoft Power BI, via APIs. This enables customers to do in-depth analysis of Barista data alongside data from other tools, like ServiceNow and Workday, to achieve a greater return on investment (ROI) across multiple tools.
Our platform ensures that help desk agents only see
what is relevant for them. So, for example, IT teams
do not see HR content.