Frictionless Software Provisioning
Scale Your Service Desk Through Automation
With the amount of change that takes place at any organization, IT service desks must continually dedicate time creating, approving, and managing software access requests. This is especially true when provisioning a high volume or increasing number of employees as a company continues to grow.
Espressive BaristaGPT, our conversational, agentic AI-based virtual agent, automates software provisioning by instantly getting proper approvals, reducing the risk and errors that come with manual provisioning. When an employee needs access to a software application, BaristaGPT fulfills that request via integrations with top enterprise software. Through AI and automation, IT can meet the needs of a growing company without having to add more resources.
Secure Provisioning Management That Delivers
Autonomous software provisioning.
Barista automates both software provisioning and the approval process, so employees can spend less time waiting and more time using the tools and applications they need. When an employee requests access to a particular software application, BaristaGPT takes all the necessary steps to fulfill the request via integrations to backend systems, so employees get instant access without ever needing to get the service desk involved.
Eliminate the approval bottleneck.
Unlike manual processes which create inefficiencies and lack of transparency, BaristaGPT integrates with your existing identity and access management (IAM) tools like Microsoft Entra ID. This ensures that automated provisioning grants employee access only to the tools and applications they need based on their roles and permission levels.
BaristaGPT securely streamlines approval requests by initiating the request before granting employees access, first by automatically routing the approval to the right person. Managers can then view and approve the request right from BaristaGPT and once approved, BaristaGPT will notify the employee and proceed with the initial request.
Improve employee onboarding
For growing organizations, ensuring software access is provided during onboarding can be a challenge. BaristaGPT integrates with your existing HR service management (HRSM) and human capital management (HCM) tools to automate new hire software and application provisioning. This ensures new hires have exactly what they need to succeed in their role — starting on day one and beyond.
