SaaS Security For ITSM
Our systems are designed to ensure the confidentiality, integrity, availability, and privacy of you and your employees on any platform, including AWS GovCloud.
Compliant and Certified
Maintaining compliance and certification is reliant on the expert implementation of fundamental, effective security and privacy practices such as role-based access control, principle of least-privilege, encryption in transit and at rest, and multi-factor authentication.
Espressive is proudly compliant with some of the world’s most stringent security protocols.
Top Security is Our Top Priority.
Establishing a secure system requires constant work to ensure our customers can rest assured their data is safe and protected.
Privacy By Design
Every customer tenant in the Barista Employee Language Cloud (ELC) is a private and secure data repository that prohibits sharing of data across customers
Espressive Barista was designed to ensure that every employee’s privacy is maintained while anonymized interactions are used to help build the ELC, our master language model that understands over 4 billion phrases and growing
Organizations can rest assured that tickets are routed to the right service desk team so that teams see only the tickets that were meant for them (i.e., IT cannot see HR interactions, etc.)
Modern Apps Require a Modern Architecture
Unlike legacy ITSM solutions that use per-customer virtual machines (VMs) that have upper performance limits, Espressive was designed with performance in mind by taking advantage of an elastic architecture with a modern, container-based design.
In addition, Espressive Barista is a SaaS solution, which means that customers do not need to worry about upgrades, testing, etc.