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See how Dexcom achieved 64% ticket resolution.

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Home

platform

Products

Espressive Barista Barista Case Management Barista LLM Gateway Service Quality Wizard

Technology

Employee Language Cloud Dynamic AI Core Barista Control Center Integrations Security

Key features

Conversational AI Enterprise and Global Ready Omni-channel Smart Ticketing Agent Assist Analytics

solutions

By team

IT HR Facilities

By initiative

Cost Containment Employee Experience

By use case

Employee Onboarding Identity Access Management Software Provisioning Onsite Support

customer success

Programs

Customer Success Team Employee Adoption Program ML Operations Team

Case studies

Case Studies

resources

Resources

Case Studies Datasheets Ebooks Infographics Integration Briefs Research Solution Briefs Use Case Briefs Videos Webinars White Papers Download Barista

View all

Blog

company

Our company

About Us Leadership Team Board of Directors Investors

Stay Connected

News Press Releases Contact Us

Demo Request

Espressive

Redefine
Help at Work

AI-based digital workplace assistance for the enterprise.

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Powering Forward-Thinking Organizations

Beyond Promises. Proof.

We focus on practicality, proof, and precision – which is why we guarantee results.

Highest Resolution Rate

52% to 74% on average

Fastest Time to Deployment

6 to 8 weeks with day 1 ROI

Most Expansive Understanding

4B+ phrases & LLM integration

Meet Barista, Our Virtual Support Agent for the Enterprise

Espressive Barista combines the perfect blend of digital experience, intelligence, and automation to deliver employee self-help that exceeds human capability to elevate the experience of getting help at work.

For IT Leaders

Automate your help desk, reduce your budget, and keep your workforce productive.

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For HR Leaders

Resolve routine HR questions globally as you focus on high-touch interactions.

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For Facilities Leaders

Simplify resolution of facilities-related issues, questions, and requests with AI.

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Learn more about Barista for IT Learn more about Barista for HR Learn more about Barista for Facilities

Learn more about Barista

Employee Assistance that Elevates

The best of human experiences with the best of artificial intelligence.

Effortless help.
Autonomous assistance.

Barista takes on the role of the help desk, automating resolution of employee questions with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 52 to 74%.

Barista outperforms knowledge engines by leveraging the power of AI to engage with employees to understand their needs and autonomously provide resolutions, versus simply recognizing keywords and phrases before providing related knowledge articles and links.

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A new world of workplace assistance.

The Employee Language Cloud is a domain-specific large language model (LLM) that is trained on over 4B employee phrases across 15 departments in over 100 languages. It incorporates technologies enabling industry-leading accuracy and resolution rates with a layer that is dynamically tuned to understand the nuances of an enterprise’s lexicon.

The Employee Language Cloud includes automations, secure customer knowledge, and safe and responsible integration with LLMs such as ChatGPT – unlocking a new world of workplace assistance and productivity.

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Unparalleled focus on customer success.

Proof over promises is our commitment to our customers. Go Live, Customer Success, and Customer Support Teams align to customers' goals with a roadmap to ensure success at every stage.

At launch, our innovative Employee Adoption Program combines organizational change management principles with fun to create a communication plan that grabs attention and inspires action. And our Machine Learning (ML) Operations team of experts focuses on optimizing language models for each customer to deliver industry-leading deflection rates and day one ROI.

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High-Impact Results for Employees and Enterprises

"UPtime and our digital assistant are rolled out to about 90% of our employees across the globe and we’re deflecting about 54% of tickets. We hope to get up to 60%. By continually driving automation and increasing the deflection rate, we’re driving cost savings, and improving employee satisfaction and productivity. The goal is to help users efficiently resolve the problem at the root cause, not to keep them from getting to an agent when they need one."

— Kristie Grinnell Senior Vice President, Chief Information Officer, DXC Technology

"Espressive automates employee self-help so our service teams can focus on things that impact our bottom line. That enables us to achieve cost containment while improving the employee experience with conversational AI."

— Eric Johnson, CIO, Momentive

See Early Results

"Espressive is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels."

— Peter McGarahan, Sr. Director IT, First American Title

"Dexcom grew 30% in 2020 putting a huge demand on our IT and HR help desks. Espressive enabled us to support that growth with 64%ticket deflection, 96% email interception, and 41% reduction in calls."

— Shelly Selvaraj, SVP of IT, Dexcom

"The new hybrid workforce demands an instantaneous response, and we deliver that with Espressive Barista. In the first month we achieved deflection in the mid 40s and are on a path to the 70s. We're automating fulfillment of routine requests, and that's only scratching the surface of what Barista can do."

— Kumud Kalia, CIO, Guardant Health