IT help desks are getting hit hard with work from home mandates as a result of COVID-19. Overnight, call volumes rose dramatically and SLAs became a thing of the past as hold times approached 2 hours.
Now more than ever, Espressive’s team of AI experts are committed to supporting the ITSM community. If you do not have intelligent automation relieving your help desk of repetitive questions, we can help. To learn about our free Rapid Assistance Program and more, visit our COVID-19 resource center.
40-60%
80-85%
750M
Reduction in help desk call volume
Employee adoption
Questions understood on day one
"When we decided to leverage artificial intelligence in our ITSM initiative, we expected a long and expensive deployment. With Espressive, we were able to go live in just three weeks, and in the following six weeks, we automatically addressed 40 percent of our help desk requests submitted via Espressive - ultimately increasing team efficiency, and freeing us up to focus on strategic initiatives."
"Espressive's Barista virtual agent offers an intuitive chat experience, with intelligent automation that understands and handles user inquiries and enhances the self-service capacity in SAIC's holistic U-CentricTM end user solution. We look forward to expanding our relationship."
"As the leading AI security company, we are well placed to judge the various approaches for deploying AI for ITSM. The Espressive team understands how to apply AI to make it easy for employees to get help, which in turn will drive ITSM adoption. In our evaluation, we made sure the Espressive solution was quick to deploy, would learn from experience to get smarter, and would not require expensive AI resources."
Through 2022, organizations that use AI augmentation as an essential element in their digital workplace will boost employee Net Promoter Score by 20%.”– Gartner, “Use Digital Workplace
Programs to Augment, Not Replace, Humans With AI,” Manjunath Bhat, Matthew W. Cain. January 15, 2018.
Make it easy
for employees to
get help
Reduce help desk
call volume
Enable all parts of
the enterprise to
deliver great employee service
Automate outage
detection, alerts,
and notifications
Create innovative
workflows to
transform the business
Portals are costly and complex. They don’t reduce help desk call volume because enterprises don’t have a solid knowledge base foundation. Articles are technical and often out of date so employees often just give up. Why continue to invest resources in the past?
Barista is the industry’s first VSA and the only VSA to get smarter with every interaction. Unlike ITSM vendors, Barista was designed for the future so Barista will grow with you in every way. Say goodbye to portals and chatbots, and say hello to Barista today.
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Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
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