Automate Resolution of
Employee Questions With AI

Automate Resolution of
Employee Questions With AI

Espressive Barista – Virtual Support Agent

69%

83%

1.3 Billion

Ticket deflection

Employee adoption

Phrases understood

We had 40% fewer agents on our IT service desk versus the prior year when the work from home mandate brought a 292% increase in call volume. Barista scaled to do 99 agent days worth of work in one month.

– John Powers, Head of Client Support Services, Solar Turbines
40%
Fewer agents
292%
Jump in call volume
99 Agent days
Automated in 1 month
63%
Ticket deflection

As an enterprise, we’re continuously hiring to keep up with our growth. With Barista, I don’t need to add help desk agents at the same rate because employees are going to Barista for help.

– John Jacobs, Head of IT Desktop Support, Dexcom
93%
Accuracy rate
64%
Ticket deflection
96%
Email intercepted
43%
Decline in phone calls

Effective Automation Requires
a Comprehensive Approach

  • Barista Employee Language Cloud
  • Employee Adoption Program
  • Unparalleled Customer Success
  • Highest Ticket Deflection
  • Continuous Feedback Loop
  • Enterprise Service Management

CIO Perspective Series

“We’re in a new wave of ‘intranet’ – one that is mobile centric and virtual support agent based. Employees seek an instantaneous response to their questions and prefer automated technologies.”

Kumud Kalia, CIO

“Enterprises have to be able to run virtually. And digital transformation is what enables cost containment, so shifting money away from that doesn’t make sense.”

Julie Cullivan, CTO & People Officer

“There is uncertainty in the economic forecast, so everyone has moved into cash conservation mode. That means prioritizing and expediting opportunities for an immediate, hard ROI.”

John Abel, SVP and CIO

“There were three things top of mind for me: (1) data collection, (2) automation/ efficiency, and (3) mental health. All of these will carry over into the next normal.”

Eric Johnson, CIO

Fast Time to Value

1.3 Billion phrases
understood day 1

Preloaded with
answers to industry
questions

96% accuracy rate
designed in

62% ticket
deflection in the
first week

83% employee
adoption over time

Learn More

Use Cases That Deliver Results

IT

  • Password Reset
  • Equipment Refresh
  • Software Provisioning
  • Email List Management
  • Application Migration
  • Business Continuity
Learn more

HR

  • Employee Readiness
  • Onboarding
  • Vacation Requests
  • Open Enrollment
  • Life Moments
  • Benefits Inquiries
Learn more

Redefine How Your Employees Get Help

Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.

request a demo