69%
83%
1.3 Billion
Ticket deflection
Employee adoption
Phrases understood
We had 40% fewer agents on our IT service desk versus the prior year when the work from home mandate brought a 292% increase in call volume. Barista scaled to do 99 agent days worth of work in one month.
As an enterprise, we’re continuously hiring to keep up with our growth. With Barista, I don’t need to add help desk agents at the same rate because employees are going to Barista for help.
“We’re in a new wave of ‘intranet’ – one that is mobile centric and virtual support agent based. Employees seek an instantaneous response to their questions and prefer automated technologies.”
“Enterprises have to be able to run virtually. And digital transformation is what enables cost containment, so shifting money away from that doesn’t make sense.”
“There is uncertainty in the economic forecast, so everyone has moved into cash conservation mode. That means prioritizing and expediting opportunities for an immediate, hard ROI.”
“There were three things top of mind for me: (1) data collection, (2) automation/ efficiency, and (3) mental health. All of these will carry over into the next normal.”
1.3 Billion phrases
understood day 1
Preloaded with
answers to industry
questions
96% accuracy rate
designed in
62% ticket
deflection in the
first week
83% employee
adoption over time
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
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