Minimize the Significant Cost of Outages with Service Quality Wizard
Automatically monitor, identify, and resolve software and hardware issues.
Lower Outage Impact. Higher Efficiency.
Quickly identify the root cause of issues automatically and autonomously.
Barista Service Quality Wizard improves service desk efficiency and employee productivity by automatically monitoring over 2,500 SaaS applications, as well as on-premises applications and endpoints, to determine the root cause of network, hardware, or software issues. It verifies availability before executing complex runbooks to resolve issues, streamlining support processes and reducing the financial impact on the organization.
Don't Let Outages Monopolize Your Service Desk
Service Quality Wizard prevents agents from being monopolized from the flurry of calls triggered by outages. When an employee reports a problem and an outage is verified in a SaaS or on-premises application, Barista immediately informs the employee of the outage and automatically generates either a parent or child ticket. This eliminates the requirement for agents to do time-consuming triage and administration. A Barista Announcement can then automatically notify all employees of the outage and let them know when it is restored.
Better Than Magic
Barista delivers intelligent, fast, and friendly autonomous assistance.
Validation of over 2,500 SaaS applications and growing.
When employees report connectivity or performance related challenges to SaaS applications, Barista Service Quality Wizard automatically determines whether the issue is related to a local connectivity issue, an outage, performance issue, or planned downtime. Barista then informs employees of known application issues while notifying the service desk to ensure agents avoid doing any form of unnecessary troubleshooting. Service Quality Wizard can also verify availability of on-premises applications through integration.
Identification and resolution of local device issues.
Barista integrates with digital employee experience (DEX) tools to determine whether issues are local to an employee’s device or home network. When that is the case, Barista can autonomously remediate the issue rather than creating a ticket and engaging an expensive IT resource.