BARISTA EMPLOYEE LANGUAGE CLOUD

Get a Deeper, More Accurate Understanding of Employee Language

Achieve highly efficient service delivery without the cost and complexity of traditional ITSM tools.

4B+
Phrases
15+
Departments
100+
Languages

An Ever-Expanding, Customizable Language Model that Evolves with Your Business

The Barista Employee Language Cloud is a domain specific large language model (LLM) trained on over 4B phrases across 15 enterprise departments in over 100 languages—and securely grows from every interaction. It includes automations, integrations, and curated content to deliver the best employee experience. The unique customer layer has customer-specific lexicon, content, and integrations. With the advanced NLP, NLU, and ML of the Dynamic AI Core™, customers achieve industry-leading accuracy and deflection.

Despite the size of our Employee Language Cloud, employees can ask questions not typically asked of the service desk. The Espressive Barista LLM Gateway™ offers safe and responsible access to generalized LLMs like ChatGPT to address these questions and to leverage generative capabilities.

Learn more about Barista LLM Gateway

Fastest Time-to-Value

1

Years of understanding in seconds.

Understands billions of phrases across the enterprise and around the globe. Delivering the highest phrase recognition on day one.

2

Built-in industry knowledge.

Includes researched answers for industry topics (e.g., Office 365, G Suite, Slack, and Zoom) so your team can focus on answers specific to your organization.

3

Highest resolution rate in the industry.

When the Employee Language Cloud is combined with omni-channel access, the Dynamic AI Core™, and the Machine Learning Ops Team, customers can achieve resolution rates of 67% or greater.

AUTOMATED RESOLUTION RATE
Discover How a More Accurate Understanding of Employee Language Delivers ROI on Day One

Let us show you how the Barista and the Employee Language Cloud help autonomously resolve issues, boosting productivity and employee satisfaction while lowering costs.

Request a Demo