Get a Deeper, More Accurate Understanding of Employee Language
Achieve highly efficient service delivery without the cost and complexity of traditional ITSM tools.
An Ever-Expanding, Customizable Language Model that Evolves with Your Business
The Barista Employee Language Cloud is a domain specific large language model (LLM) trained on over 4B phrases across 15 enterprise departments in over 100 languages—and securely grows from every interaction. It includes automations, integrations, and curated content to deliver the best employee experience. The unique customer layer has customer-specific lexicon, content, and integrations. With the advanced NLP, NLU, and ML of the Dynamic AI Core™, customers achieve industry-leading accuracy and deflection.
Despite the size of our Employee Language Cloud, employees can ask questions not typically asked of the service desk. The Espressive Barista LLM Gateway™ offers safe and responsible access to generalized LLMs like ChatGPT to address these questions and to leverage generative capabilities.
Years of understanding in seconds.
Understands billions of phrases across the enterprise and around the globe. Delivering the highest phrase recognition on day one.
Built-in industry knowledge.
Includes researched answers for industry topics (e.g., Office 365, G Suite, Slack, and Zoom) so your team can focus on answers specific to your organization.
Highest resolution rate in the industry.
When the Employee Language Cloud is combined with omni-channel access, the Dynamic AI Core™, and the Machine Learning Ops Team, customers can achieve resolution rates of 67% or greater.
It Just Gets Better
The ELC includes a marketplace that makes it possible for customers to choose from thousands of integrations and out-of-box automations, delivering an immediate ROI.
We hire the experts,
so you don’t have to.
Our ML Ops Team of Computational Linguists, Data Scientists, and Content Curators continuously improves both
the Employee Language Cloud and
your Optimized Customer Layer.
High accuracy levels require a lot of data, which is why the Employee Language
Cloud learns from every single employee interaction across our customer base
— done in a secure way.