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One-Minute White Paper

Virtual Support Agent Strategies for Today’s Hybrid Workforce

Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting a hybrid workforce and what challenges they are facing.

Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting a hybrid workforce and what challenges they are facing.

Research

Espressive Named a Leader in the Forrester New Wave™: Chatbots for IT Operations, Q4 2020

Espressive has been named a Leader in The Forrester New Wave™: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive received a differentiated rating, the highest score possible.

Espressive has been named a Leader in The Forrester New Wave™: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive received a differentiated rating, the highest score possible.

Research

IT Service Management Strategies in the New Normal Survey

Work from home mandates created an immediate need for IT teams to enable employees to work remotely. This report looks at the impact on IT help desks for digital native enterprises versus nondigital natives.

Work from home mandates created an immediate need for IT teams to enable employees to work remotely. This report looks at the impact on IT help desks for digital native enterprises versus nondigital natives.

Research

Strategies for HR Service Management Survey

This report explores whether HR leaders are investigating new innovations to enhance the employee experience related to HR service management.

This report explores whether HR leaders are investigating new innovations to enhance the employee experience related to HR service management.

Research

IT Service Management Tool Strategies Survey

This survey intended to gain a better understanding of what enterprises are experiencing relative to their ITSM tools.

This survey intended to gain a better understanding of what enterprises are experiencing relative to their ITSM tools.

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