Resources
One-Minute White Paper for HR
Virtual Support Agent Strategies for Today’s Hybrid Workforce
Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.
Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.
One-Minute White Paper for IT
Virtual Support Agent Strategies for Today’s Hybrid Workforce
Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting a hybrid workforce and what challenges they are facing.
Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting a hybrid workforce and what challenges they are facing.
Research
Espressive Named a Leader in the Forrester Wave™: Chatbots for IT Operations, Q4 2022
Espressive named a Leader in the Forrester Wave™: Chatbots for IT Operations, Q4 2022. Espressive was recognized with top rank in Strategy and received the highest possible score in Chatbot Readiness.
Espressive named a Leader in the Forrester Wave™: Chatbots for IT Operations, Q4 2022. Espressive was recognized with top rank in Strategy and received the highest possible score in Chatbot Readiness.
Research
IT Service Management Strategies in the New Normal Survey
Work from home mandates created an immediate need for IT teams to enable employees to work remotely. This report looks at the impact on IT help desks for digital native enterprises versus nondigital natives.
Work from home mandates created an immediate need for IT teams to enable employees to work remotely. This report looks at the impact on IT help desks for digital native enterprises versus nondigital natives.
Research
Strategies for HR Service Management Survey
This report explores whether HR leaders are investigating new innovations to enhance the employee experience related to HR service management.
This report explores whether HR leaders are investigating new innovations to enhance the employee experience related to HR service management.
Research
IT Service Management Tool Strategies Survey
This survey intended to gain a better understanding of what enterprises are experiencing relative to their ITSM tools.
This survey intended to gain a better understanding of what enterprises are experiencing relative to their ITSM tools.
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