Espressive | AI Automation To Reduce Costs

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Espressive Barista Barista Case Management Barista LLM Gateway Service Quality Wizard

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Employee Language Cloud Dynamic AI Core Barista Control Center Integrations Security

Key features

Conversational AI Enterprise and Global Ready Omni-channel Smart Ticketing Agent Assist Analytics

solutions

By team

IT HR Facilities

By initiative

Cost Containment Employee Experience

By use case

Employee Onboarding Identity Access Management Software Provisioning Onsite Support

customer success

Programs

Customer Success Team Employee Adoption Program ML Operations Team

Case studies

Case Studies

resources

Resources

Case Studies Datasheets Ebooks Infographics Integration Briefs Research Solution Briefs Use Case Briefs Videos Webinars White Papers Download Barista

View all

Blog

company

Our company

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Espressive

The Service Desk, Reinvented by
Agentic AI

Deliver full automation from day one — no intent models, no workflows to build.

For employees

For service desk agents

Powering Forward-Thinking Organizations

Meet BaristaGPT

Espressive BaristaGPT is our conversational, agentic AI-based virtual agent that combines digital experience, artificial intelligence, and automation to give your employees a single place to get the help they need.

BaristaGPT leverages the best AI technology to understand employee language and identify the quickest path to resolution. And BaristaGPT only gets better, powered by our continuously learning large language model (BaristaLLM), AI-powered analytics, and thousands of ready-to-go integrations that connect BaristaGPT with your existing enterprise software.

Highest Resolution Rate

55% to 64% on average

Fastest Time to Deployment

4 to 6 weeks with ROI on day 1

Intent-less Architecture

0 administration required

Learn more about BaristaGPT

Ready for Your Global Enterprise on Day One

BaristaGPT transforms the way your employees get answers to all their workplace quesitons with scalable support across 15 enterprise departments and in over 130 languages.

Bring AI Assistance to Your Service Desk

Reduce mean time to resolution (MTTR) and enhance agent productivity with Barista Agent Co-Pilot: a suite of capabilities and features designed to bring AI assistance directly to your service desk. These capabilities include new knowledge generation, ticket field population, language translation, and more.

Deploy Agent Co-Pilot into your existing call center system, such as CXone, AWS Connect, Genesys, or even ServiceNow Agent Workspace. In addition, Agent Co-Pilot works in conjunction with BaristaGPT, our virtual agent, or can be deployed separately.

Learn more about Agent Co-Pilot

Elevate Employee & Agent Productivity

One platform bringing together the best digital experiences with the best of agentic AI.

Limitless automations. Built-in enterprise search.

BaristaGPT comes with pre-built workflows to kickstart automating employee self-help. Services desk agents can also access these automations via our Agent Co-Pilot for faster resolution. In addition, Barista Enterprise Search enables BaristaGPT to harness your collective knowledge to deliver precise, company-specific answers in snippet form — eliminating the need for employees to hunt for answers in documents .

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Predictive & generative multi-turn experience.

Powered by our continuously learning large language model (BaristaLLM) and built on an intent-less architecture, the BaristaGPT platform delivers a predictive, multi-turn experience for employees — just like they would expect from an agent. At the core of the platform is our ensemble mode l that combines best-in-class AI technologies to understand the intent of an employee interaction and make real-time decisions on the fastest path to resolution.

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Unparalleled focus on customer success.

Proof over promises is our commitment to our customers. Customer Success and Customer Support teams align to customers' goals with a roadmap to ensure success at every stage.

At launch, our innovative Employee Adoption Program combines organizational change management principles to create a communication plan and ensure adoption. And our team of experts focuses on optimizing language models to deliver industry-leading deflection rates and day one ROI.

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High-Impact Results for Employees and Enterprises

"UPtime and our digital assistant are rolled out to about 90% of our employees across the globe and we’re deflecting about 54% of tickets. We hope to get up to 60%. By continually driving automation and increasing the deflection rate, we’re driving cost savings, and improving employee satisfaction and productivity. The goal is to help users efficiently resolve the problem at the root cause, not to keep them from getting to an agent when they need one."

— Kristie Grinnell Senior Vice President, Chief Information Officer, DXC Technology

"Espressive automates employee self-help so our service teams can focus on things that impact our bottom line. That enables us to achieve cost containment while improving the employee experience with conversational AI."

— Eric Johnson, CIO, SurveyMonkey

See Early Results

"Espressive is the only vendor I have worked with focused on change management. Their Employee Adoption Program armed us with deliverables that were customized for our six divisions, ensuring high engagement levels."

— Peter McGarahan, Sr. Director IT, First American Title

"Dexcom grew 30% in 2020 putting a huge demand on our IT and HR help desks. Espressive enabled us to support that growth with 64%ticket deflection, 96% email interception, and 41% reduction in calls."

— Shelly Selvaraj, SVP of IT, Dexcom

"The new hybrid workforce demands an instantaneous response, and we deliver that with Espressive Barista. In the first month we achieved deflection in the mid 40s and are on a path to the 70s. We're automating fulfillment of routine requests, and that's only scratching the surface of what Barista can do."

— Kumud Kalia, CIO, Guardant Health