Espressive Barista -
Virtual Support Agent

Espressive Barista -
Virtual Support Agent

Automate resolution of
employee questions with AI

69%

83%

750M

Ticket deflection

Employee adoption

Phrases understood

CIO Perspective Series

“Enterprises have to be able to run virtually. And digital transformation is what enables cost containment, so shifting money away from that doesn’t make sense.”

Julie Cullivan
CTO & People Officer, Forescout

“There is uncertainty in the economic forecast, so everyone has moved into cash conservation mode. That means prioritizing and expediting opportunities for an immediate, hard ROI.”

John Abel
SVP and CIO, Veritas

“There were three things top of mind for me: (1) data collection, (2) automation/efficiency, and (3) mental health. All of these will carry over into the next normal.”

Eric Johnson
CIO, SurveyMonkey

Effective Automation Requires
a Comprehensive Approach

  • Barista Employee Language Cloud
  • Employee Adoption Program
  • Unparalleled Customer Success
  • Highest Ticket Deflection
  • Continuous Feedback Loop
  • Enterprise Service Management

When the Pandemic Struck, Barista Scaled

We had 40% fewer agents on our IT service desk compared to the prior year when we were hit with a 292% increase in call volume due to the pandemic. Barista scaled to do 99 agent days worth of work to meet the demand – keeping workforce productivity strong.

– John Powers, Head of IT Client Support Services
40%
Fewer
agents
292%
Jump in
call volume
99 Agent
Days
Automated
in one month
63%
Ticket
deflection

Fast Time to Value

750M phrases
understood day 1

Preloaded with
answers to industry
questions

96% accuracy rate
designed in

62% ticket
deflection in the
first week

83% employee
adoption over time

Learn More

Use Cases That Deliver Results

IT

  • Password Reset
  • Equipment Refresh
  • Software Provisioning
  • Email List Management
  • Application Migration
  • Business Continuity
Learn more

HR

  • Employee Readiness
  • Onboarding
  • Vacation Requests
  • Open Enrollment
  • Life Moments
  • Benefits Inquiries
Learn more

Redefine How Your Employees Get Help

Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.

request a demo