At Espressive, our Gen3 architecture marked a bold shift in direction. We weren’t just building a virtual agent but a true agentic automation platform.
A platform where anyone could design their own intelligent agents. Where agentic automation could be created, extended, and evolved without writing a single line of code. And where AI doesn’t just understand intent—it takes action, orchestrating complex enterprise processes end-to-end.
That’s where competitors often stop short. Some deliver answers, others bolt AI onto legacy workflows, but none delivers a unified platform for agentic orchestration at scale. One that combines understanding with execution.
All we needed was the orchestration piece—intelligent execution made simple. That’s why our partnership with Resolve is so transformative.
Resolve built something powerful: an automation platform that enabled service desk leaders, infrastructure teams, and business units alike to create sophisticated workflows without code. No code. No friction. Just intelligent execution at scale.
WhenResolve white-labeled Espressive as “RITA,” it wasn’t just branding—it was validation. Proof that together we were delivering what the industry had been waiting for: a new foundation for enterprise automation, built around intelligent agents, frictionless employee experiences, and complexity made invisible.
Today, that foundation becomes permanent. Espressive and Resolve have officially merged into one company, combining the industry’s most advanced virtual agent with the most powerful orchestration engine.
Together, we are redefining what’s possible with agentic automation.
We Started With a Simple but Radical Idea
From day one, Espressive set out to be different. While others flooded the market with keyword-based chatbots, toolkits, and dead-end portals, we stayed focused on one thing: delivering real outcomes through automation.
We never believed in giving employees homework—handing them a knowledge article and wishing them luck. If something could be resolved, we resolved it. And if it couldn’t, we helped employees navigate the steps quickly and clearly, without requiring them to know the difference between an incident or a request.
That philosophy paid off. Our agentic virtual agent, built on an intent-less architecture, was unlike anything else in the market. It learned from internal content. It deflected tickets at scale. It delivered high-impact automations that were fast, reliable, and built for speed.
But we always knew there was a ceiling to what we could automate alone.
A Shared Belief: Less Workload, More Resolution
At the core of this partnership is a belief we’ve both held from the beginning:
- Organizations didn’t need more tickets to work on.
- What they needed was more ways for those tickets to be automatically resolved, so service desk teams can focus on higher-value work.
That’s why Espressive was never just about deflection. We were built for resolution.
Our agentic virtual agent was designed to be the first (and often final) touchpoint for employees. From unlocking accounts and answering questions to guiding employees through complex processes, we delivered real outcomes through automation.
But we also knew our boundaries.
While we handled the most frequent and impactful issues employees face, we didn’t operate deep within the enterprise infrastructure. When automation needed to reach into provisioning systems, patching workflows, compliance controls, or network operations—that wasn’t us.
That’s where Resolve comes in.
Resolve built the orchestration backbone that powers those mission-critical automations reliably, securely, and at scale. Their platform reaches the systems that keep the enterprise running.
While Espressive focused on stopping issues at the front door—that is, before they ever reached the service desk—Resolve focused on automating everything behind the scenes, from infrastructure and operations to compliance and networking.
Together, we’re now automating the entire IT stack, from the first employee question to the last line of execution. This combination doesn’t just expand our capabilities—it unifies them.
And the best part? None of this replaces what you already have. Whether you're using ServiceNow, Jira, Ivanti, FreshService, or another ITSM platform, we’re not here to displace—we’re here to enhance. We make your existing investments more powerful, more automated, and more valuable. No re-platforming. No added complexity. Just results.
This is the platform that just works because it was built by teams who believe that automation should do the heavy lifting.
Enterprise-ScaleAutomation, Now Powered by Agentic AI
This is where Espressive and Resolve came together. Each brings a crucial piece of the puzzle to deliver something far greater than the sum of its parts.
From Intent to Action: The Power of Agentic AI
Resolve combines RITA (our virtual agent) with Jarvis, their AI builder that converts plain-language into orechestrated workflows in seconds, making automation accessible to IT and buisiness teams alike.
Scale Meets Orchestration
Resolve drives millions of automations per month across large-scale enterprises. Their platform handles everything from password resets to full infrastructure orchestration, with measurable impact like:
- 60% ticket deflection
- 70% faster MTTR
- 40% savings on ITSM costs
Integration Without Limit
Resolve connects across legacy and modern systems (hybrid cloud, security tools, network infrastructure, and beyond) so automation flows end-to-end.
Built-In ROI and Intelligence
With real-time dashboards, Resolve shows exactly where automation is saving time, reducing effort, and improving business resilience. Just like Espressive helps teams understand where to focus their time by identifying what can be resolved through automation, Resolve brings the same intelligence to the back end—highlighting the next best opportunities to automate and optimize.
It’s a common vision: automation shouldn’t just act, it should advise.
A Unified, Resilient System
Their architecture brings it all together:
- RITA as the intuitive front door
- Jarvis as the low-code AI workflow builder
The result: A powerful orchestration engine that binds them into one cohesive automation fabric.
Why This Partnership Matters
This is more than a merger—it’s the convergence of two visions coming together to reshape what’s possible for enterprise automation.
- For Resolve customers, Espressive becomes the intelligent front door to their automation estate. Instead of relying on scripts, portals, or forms, employees can now access powerful Resolve automations using natural language, through an enterprise-grade virtual agent experience.
- For Espressive customers, this marks a leap from intelligent engagement to full-scale orchestration. We can now tap into the first truly complete agentic automation platform, one that empowers us to resolve issues far beyond our original scope, all through the same intuitive, conversational experience our customers already trust.
Together, we’ve created a platform where intelligent conversations drive enterprise-wide actions that scale across the enterprise, delivering greater value.
What This Means for the Market
This is the beginning of the end for disconnected tools, brittle bots, and ticket deflection masquerading as automation.'
With Espressive + Resolve:
- Conversations trigger real action
- Workflows scale with confidence
- The value of automation becomes tangible—fast
We’re not bolting two systems together. We’re delivering the first truly complete agentic automation platform, from engagement to orchestration.
To Our Customers, Partners, and Innovators
If you’re an Espressive customer, get ready to expand what’s possible and deliver results you once only imagined.
If you’re a Resolve customer, get ready to interact more naturally.
And if you’re just starting your automation journey, there’s never been a better time to leap forward. We couldn’t be more excited about what comes next, and we’re just getting started. This is the future of enterprise automation, and we couldn’t be more excited to build it with you.
To learn more about the combined solution:
- Join the live webinar on Sept. 17 at 1 pm ET. Register here.
- Sign up here to receive early access to RITA Go, our next-gen AI service desk agent.
Onward and upward.
Pat Calhoun
Founder and CEO, Espressive
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