Barista Case Management is а ticketing tool that integrates with Espressive Barista, our Al-based virtual support agent (VSA). Our case management is а powerful way to improve service management efficiency without the cost and complexity of traditional tools. That means it is accessible to any team across the enterprise including IT, HR, Facilities, and more. In addition, if IT is using ServiceNow, lvanti, or another IT service management ticketing tool, they can continue to use that tool while other service teams use Barista Case Management.
Anyone on your team can deliver support efficiently, no matter their level of technical expertise
Barista automatically generates and populates service tickets for your employees when needed
Help desk team members are no longer chained to their desks and can answer employee questions anytime. anywhere
Don’t waste time rerouting tickets: Barista Case Management leverages next-generation AI for intelligent ticket routing, meaning your tickets are assigned to the right team in the first place, resolving employee questions quickly and accurately.
Barista Case Management features an innovation search capability enabling the support team to easily locate the top five prescriptive answers when they are answering employee questions. Rather than а keyword-based search, our state-of-the-art NLP enables your support staff and employees to use their natural language versus needing to phrase things in а specific way.
Barista Case Management includes an integrated catalog folded into the cases themselves, enabling team members to seamlessly order equipment for employees when needed, without ever leaving the initial ticket.
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
request a demoRequest a demo today, and learn how you can:
