Efficient Case
Management

Efficient Case
Management

А Modern and Powerful Solution That Extends to the Enterprise

Barista Case Management is а ticketing tool that integrates with Espressive Barista, our Al-based virtual support agent (VSA). Our case management is а powerful way to improve service management efficiency without the cost and complexity of traditional tools. That means it is accessible to any team across the enterprise including IT, HR, Facilities, and more. In addition, if IT is using ServiceNow, lvanti, or another IT service management ticketing tool, they can continue to use that tool while other service teams use Barista Case Management.

  • Easy to Use

    Anyone on your team can deliver support efficiently, no matter their level of technical expertise

  • lntegration with Barista

    Barista automatically generates and populates service tickets for your employees when needed

  • Mobile Ready

    Help desk team members are no longer chained to their desks and can answer employee questions anytime. anywhere

Intelligent Routing

Don’t waste time rerouting tickets: Barista Case Management leverages next-generation AI for intelligent ticket routing, meaning your tickets are assigned to the right team in the first place, resolving employee questions quickly and accurately.

Redefine How Your Employees Get Help

Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.

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