Accelerating Your Success by
Redefining How Employees Get Help

Pat Calhoun

Pat Calhoun is a visionary leader with an intense focus on user experience and customer adoption. He has founded two companies – Airespace and Espressive. As CEO at Espressive, Pat is set to transform the enterprise self-service experience to a consumer-like approach that drives employee adoption and significantly reduces help desk calls. Pat’s first startup, Airespace, grew revenues to over $80M in two years before being sold to Cisco for $450M.

Most recently, Pat served as senior vice president of product at ServiceNow where he was responsible for ServiceNow applications. Prior to that, he was general manager of the McAfee network security business. Pat also served as both CTO for the Cisco $14B switching, routing, wireless, and security access business and GM of the Cisco identity business. Pat holds 35 patents and has been published in more than 16 publications.

Gaurav Garg

Gaurav Garg is a Founding Partner of Wing. Gaurav is a board member at several private technology companies, including Cohesity, Shape Security, and Instart Logic. He incubated and helped build FireEye (IPO 2013), Ruckus Wireless (IPO 2012), and Jasper (Acquired 2016) into significant businesses, serving as a board member at each for more than ten years. Gaurav has served on the boards of several other companies, including some that staged successful exits via IPOs or acquisitions such as NetScaler (Acquired 2005) and MobileIron (IPO 2014). He also worked extensively with, and co-sponsored investments in, Aruba (IPO 2007) and RingCentral (IPO 2013).

Gaurav was a partner at Sequoia Capital from 2001 to 2010, and a Special Limited Partner at the firm from 2010 to 2012. Prior to joining Sequoia, he founded Redback Networks in 1996 (IPO 1999), and served as a board member and Senior Vice President of Product Management. Prior to Redback Networks, he held various engineering positions at SynOptics and Bay Networks.

Gaurav holds a BS and MS in Electrical Engineering and a BS in Computer Science, all from Washington University in St. Louis.

Max Rimpel

Having grown up in a small village in Germany, I have a deep appreciation for entrepreneurship. To this day, I believe it’s the most powerful mechanism to bring about positive change. My drive “to see the world” ultimately led me to high school in the U.S., university in Berlin, advanced degrees in Paris and Madrid, internships in Japan and Brazil, stints at intergovernmental institutions and equity market research in the U.S. I was intrigued how technology changed our lives and began my tech career at Google in London.

I transitioned into venture capital, joining Index Ventures, just as Europe became a fertile ground for ambitious founders. At General Catalyst, I continue to focus on B2B investment opportunities, now across both New York and Europe, which are the two ecosystems I’m most bullish about. Away from work, I love any sport involving a racquet or paddle, am a passionate piano player of limited ability and support organizations that take on big challenges, such as Human Rights Watch and Black Girls CODE.

Tony Zingale

Tony currently serves as an independent outside Director on the Boards of SaaS cloud software companies Carbon Black, Espressive, Percolate, Reflektive and Dynamic Signal, as well as coaching several first time CEOs at privately held high growth software companies.

Tony has 37+ years of experience building profitable, high growth, enterprise software companies. He most recently served as the Executive Chairman of Jive Software where he also served as CEO for 5 years. Jive was the pioneer of the social collaboration and communication software market that he led through its $185M IPO and growth to over $200M in revenue. Prior to Jive, he was the CEO of Mercury Interactive, the worldwide leader of Business Technology Optimization (BTO) solutions. Tony successfully grew Mercury to over $1B in annual sales and then engineered the $5B merger with Hewlett Packard which was completed at the end of 2006. Prior to Mercury, he was the CEO of Clarify, the original CRM company, grew it to over $300M in revenue and then engineered its $2.1B acquisition in 2000.

Tony holds a Bachelor of Science degree in electrical and computer engineering and a Bachelor of Arts degree in business administration from the University of Cincinnati. He is a member of the University of Cincinnati Foundation’s Board of Trustees.

Jeff Horing

Jeff Horing has been a co-founder and managing director at Insight Partners since 1995. Under his leadership, Insight has become a premier venture capital and private equity firm with over $20 billion of assets under management. Jeff’s areas of focus include data, analytics, mobile, and infrastructure and SaaS software in Europe, North America, and Israel.

Jeff has invested in more than 30 companies, notably Alteryx (AYX), AirWatch (acquired by VMware), Shutterstock (SSTK), TeamViewer (acquired by Permira), WIX (WIX), Greenfield Online (SRVY, later acquired by Microsoft).

Prior to founding Insight, Jeff worked at Warburg Pincus and Goldman Sachs. Jeff graduated from M.I.T. and the University of Pennsylvania.

Marina Levinson

Marina Levinson has more than 25 years of corporate leadership experience leading all aspects of IT and business process transformation for both B2B and B2C enterprises, including 12+ years as a global CIO of fast-growing high-tech companies. She has an exceptional background advising CEOs and board of directors on digital enterprise strategies, cyber security, and on building high performance technology teams. Marina’s experience includes global large-scale implementations of enterprise analytics, eCommerce, and CRM and ERP solutions, on-premise and in the cloud. She has deep expertise integrating M&As and spinning off companies.

After serving as global CIO of NetApp for over 6 years, Marina founded and runs CIO Advisory Group, LLC, focused on providing executive technology advice to CxOs, private equity, VCs, and start-ups. Her areas of focus and expertise include cyber security, cloud, SaaS, mobile and data analytics.

Marina is a corporate director and a member of the Compensation Committee and chairwoman of the Technology and Cybersecurity Committee at Ellie Mae, a leading provider of innovative SaaS solutions and services for the residential mortgage industry (ELLI). She is also on the board of Carbonite (CARB), a leading provider of data protection services for businesses and consumers. She is a member of the Risk Committee.

In April 2014, Marina joined an early-stage Enterprise IT venture capital firm, Benhamou Global Ventures, as a partner (www.benhamouglobalventures.com). Her investment focus is cyber security, SaaS applications, and hybrid cloud management.

Patty Hatter

Patty Hatter is a multiple award-winning technology, business and operations leader who drives digital transformation and growth for global companies. She is currently senior vice president, Global Customer Services of Palo Alto Networks. Patty has overall responsibility for the customer service of security and software platforms across Palo Alto Networks.

Patty has more than 25 years of experience at companies such as McAfee, Intel, Cisco, and AT&T masterfully driving transformation. Patty earned bachelor’s and master’s degrees in mechanical engineering from Carnegie Mellon University. She has held many advisory board positions and consulted for numerous tech start-ups. Patty has sat on multiple company boards and is currently on the board for II-VI.

In recent years she has received a series of highly coveted awards, including “Women of Influence” and “Power Executive” by Silicon Valley Business Journal; “Bay Area CIO of the Year” by Silicon Valley Business Journal.

Eric Johnson

Eric brings twenty-five years of global leadership experience in information technology with a proven track record delivering complex, high value solutions across a wide range of industries. With success in building and leading highly effective global teams while supporting largely distributed workforces, Eric has developed, driven, and delivered strategic IT architectures and cloud solutions to support rapidly growing global businesses.

Eric began his career with Deloitte Consulting where he specialized in supply chain and manufacturing solutions across high tech, consumer, oil and gas, and other industries. Eric went on to hold the SVP, CIO role at Informatica where he supported the growth of the company into a $1B global market leader.  Eric was the first CIO at DocuSign, where he has built a successful IT strategic vision and organization to scale in a hyper growth environment taking the company to an IPO-ready state.  Eric is currently the SVP, CIO at the Talend, a global leader in cloud data management.

Kumud Kalia

Kumud Kalia serves as Chief Information and Technology Officer at Cylance. Kumud is responsible for product strategy and delivery of innovation to meet customer needs. His responsibilities include management of the infrastructure and applications that support Cylance’s business operations in addition to providing an agile user experience for the company’s employees, partners, and customers.

Kumud brings more than 30 years of experience scaling IT systems for high-growth companies. He joined Cylance from Akamai Technologies, where he led IT and business transformation to enable the company’s growth. Prior to Akamai, Kumud held technology, operations, and strategy leadership roles within global energy, telecom, and finance companies, including industry leaders such as Morgan Stanley and UBS. No stranger to corporate restructuring, he has been part of multiple M&As, outsourcing, in-sourcing, divestment, spinoff, and joint ventures, and he has extensive experience in managing vendors as well as overseeing offshore subsidiaries. Kumud’s experience ranges from high-growth startups to small, mid-size, and large corporations. Kumud has led organizations numbering from tens of employees to many thousands, and he has also served as an advisor to private technology companies, venture capital firms, and non-profit organizations. Kumud is proud to serve as an advisor to ALSAC/St. Jude Children’s Research Hospital.

Kumud received Best-in-Class recognition in Computerworld’s 2008 100 Premier IT Leaders list. As an industry-respected innovator, he has led teams that have won CIO100, CTO25, and other prestigious industry awards, and organizations under his leadership repeatedly earned placement in Computerworld’s Best Places to Work in IT ranking. He received his bachelor’s degree in electronic engineering from Bangor University in Wales. A Chartered Engineer, he is a Fellow of both the Institution of Engineering & Technology and the British Computer Society.

Declan Morris

Declan Morris has more than twenty years of corporate leadership experience leading all aspects of IT and digital transformations across multiple sectors including financial, consumer, digital media, and enterprise software. With an exceptional background in both IT and Cloud services, Declan advises CEOs and technical advisory boards on digital enterprise strategies, cyber security, and building high-performance technology teams.

During his six years at Splunk, Declan served as Chief Information Officer where he led the IT organization through an intensive hyper-growth period that saw revenues soar tenfold. Success was due to embracing a cloud-first strategy for all IT-related services and solutions to accelerate business capabilities. His organization also championed internal usage of Splunk by showcasing security, operational insights, and business analytics capabilities.

Prior to joining Splunk, Declan was Vice President of Cloud Operations for Adobe Creative Cloud where he played a key role in transitioning Adobe’s Digital Media business from its boxed software portfolio to a subscription-based service. With many years in the high technology industry, he has also served in various IT leadership positions at eBay, PayPal, Goldman Sachs, and Charles Schwab & Co. Mr. Morris holds a BS in Information Management Systems from the University of San Francisco. He serves on the technical advisory boards for Benhamou Global Ventures, Espressive, Fugue, Loom Systems, WootCloud, and Cloudwirx.

John Abel

John Abel has been in the IT industry for 30 years. He currently serves as Senior Vice President & Chief Information Officer for Veritas Technologies. In this role, he is responsible for leading and transforming the Information Technology function for Veritas, including its cloud infrastructure, enterprise systems and processes, and cyber security.  With a passion for simplicity, John is helping Veritas become a more nimble, adaptive and resilient organization, by employing an IT strategy that benefits customers, partners and employees.

Prior to Veritas, John served as Senior Vice President & CIO at Ellie Mae, a fintech SaaS company focused on automating the residential mortgage industry. During his tenure, he was responsible for all aspects of the company’s internal information technology and systems and partnered with business units for the planning and implementation of enterprise IT systems to align with Ellie Mae’s technology vision and business strategy in support of business operations.

Prior to joining Ellie Mae, John spent 8 years at Hitachi Data Systems as Senior Vice President of IT, where he helped drive the transformation of the company from a hardware-selling company to enable growth in cloud-based software and solutions. Before Hitachi Data Systems, John spent 3 years at Symantec which he joined shortly after the acquisition of Veritas. John played a key role in merging these companies together.

Earlier in his career, John spent time in IT and Finance leadership roles at JDS Uniphase where he joined following a 7 year start to his career at KPMG Consulting. John is recognized as an established IT executive in Silicon Valley. He holds a Bachelor of Science degree in Information Systems from Staffordshire University in England.

Pat Calhoun – Chief Executive Officer

Pat is a visionary leader with an intense focus on user experience and customer adoption. He has founded two companies – Airespace and Espressive. As CEO at Espressive, Pat is set to transform the enterprise self-service experience to a consumer-like approach that drives employee adoption and significantly reduces help desk calls. Espressive has helped companies like Dexcom, SurveyMonkey, and Guardant Health achieve high ticket deflection, containing costs while improving workforce productivity.

Most recently, Pat served as senior vice president of product at ServiceNow where he was responsible for ServiceNow applications. Prior to that, he was general manager of the McAfee network security business. Pat’s first startup, Airespace, grew revenues to over $80M in two years before being sold to Cisco for $450M. After the acquisition, Pat served as both CTO for the Cisco $14B switching, routing, wireless, and security access business and GM of the Cisco identity business. Pat holds 35 patents and has been published in more than 16 publications.

Robert Mally – Chief Financial Officer

Robert has over 25 years of experience supporting and enabling the growth of enterprise software companies at all stages. He received his BA from the University of Maryland, College Park and his MBA from Carnegie Mellon University. Over the years, Robert has held senior financial and operational leadership roles at both publicly and privately held companies including Bertelsmann, Disney, Business Objects/SAP, Intuit, and Druva. Prior to joining the Espressive team, he served as CFO of Palerra, a venture capital backed cloud security company acquired by Oracle.

Keno Helmi – Chief Revenue Officer

Keno is an industry veteran with over 25 years of experience in the Enterprise Software Space. He has led Sales organizations at both publicly traded and startup companies spanning the likes of Parametric Technology Corporation, Amdocs, Opsware, Hewlett Packard Software, Digby, Duetto, Platform9, and Pegasus. Prior to his career in high tech, Keno was an Economics Professor with a concentration in pricing optimization. In his spare time Keno enjoys hiking, cooking, college football, and time with his four daughters. He is based in Austin, Texas

Criss Marshall – Chief Marketing Officer

Criss has a passion for building brands that inspire both employees and external audiences. At Espressive, Criss combined that passion with a deep understanding of organizational change management to develop an Employee Adoption Program that builds awareness, excitement, and adoption for Espressive customers.  She is a goal driven leader with proven success developing and executing go-to-market, brand, and communication strategies that generate excellent ROI and increased sales for high-tech startups to multibillion-dollar global organizations.

Criss joined Espressive from Panzura where she served as CMO and implemented a turnaround branding strategy that increased pipeline nearly 100% in one year. Prior to that, she was vice president of marketing at Palerra where she defined and executed a go-to-market strategy that saw a seven-fold increase in demand in six months culminating in an acquisition by Oracle. At NetApp, Criss oversaw the development and rollout of a global brand including an organizational change management strategy that inspired adoption across 15,000 employees.

Prashant Luthra – Chief Technology Officer

Prashant is a seasoned technology leader passionate about developing intelligent enterprise platforms with 20+ years of product development experience spanning HR, CRM, and ITSM domains. Prior to joining Espressive, Prashant was VP Engineering at Freshworks leading their Digital CX initiatives that included their Freshchat, Freshbots, and Freddy AI data platforms. Before that, Prashant was Co-founder and CTO of AnsweriQ, building AI-powered solutions for Customer Service. AnsweriQ was acquired by Freshworks in 2020.

Prashant holds a Masters in Computer Science from University of Kentucky and lives in Seattle, Washington.

Fran Fernandez – Chief Product Officer

Fran is the Espressive “Batman” of product. His mission involves blending consumer design principles with the best artificial intelligence (AI) technologies to create exceptional self-help experiences that employees love and enterprises profit from.

Fran has a wealth of enterprise service management experience spanning a 20-year period of time, including companies such as ServiceNow, BMC Software, and CA. He was the first product manager hired at ServiceNow, and so he is intimately familiar with the IT service management (ITSM) market including key enterprise pain points. Immediately prior to Espressive, Fran was director of product management at BigPanda where he helped organizations process a storm of data into meaningful inputs that they could react to.

Fran graduated from UC Berkeley and is an avid mountain biker and coffee drinker.

Alex Yupanqui – Chief Customer Success Officer

Under Alex’s leadership, the Customer Success team at Espressive is focused on making sure each and every customer truly finds success with Espressive. Prior to joining our company, Alex was an early employee at ServiceNow where he held various leadership roles in the Solutions Consulting organization and was charged with building the pre-sales leadership team while supporting a rapidly growing business. In all roles, Alex consistently partnered with sales, marketing, and product teams to ensure outstanding prospect and client experiences. Before ServiceNow, Alex held senior solution architect and sales engineering positions with Hewlett Packard, BDNA Corporation, and Mercury Interactive.

Alex graduated from UC Davis with a degree in Computer Engineering. In addition to a successful sales and technical career, he is also active in promoting diversification in technology. Today, he holds several board positions in organizations and non-profits that help promote STEM (science, technology, engineering, and math) for Latinos in the local community.

Gaby Flores – Chief People Officer

Gaby is a passionate Human Resources professional with more than 7 years of experience in the industry. She has held HR roles in both the corporate and startup world, helping businesses achieve their goals and objectives while working to give employees the best possible experience. She enjoys turning independent work groups into multi-cultural, cross-functional teams.

Gaby has also focused her professional career on attracting and developing top talent and has held management positions in that field. A psychologist by profession, she also holds a Masters in Business and Talent Administration. She lives in Guadalajara, Mexico.