We’re Passionate About Your Success

We’re Passionate About Your Success

AI Talent Just Joined Your Team, and
You Didn’t Have to Hire Them

When you decide on Espressive, we commit to your success. We focus our AI experts on ensuring that you get the best return on investment. Because of that, you don’t need to hire expensive AI talent.

Our Continuous Success Model
Ensures Your Success

Have you ever deployed an ITSM offering and found that the vendor walked away before you were ready? That’s not our style.

Our commitment to your success is continuous. It begins when you become a customer and continues throughout the life of your subscription.

Employee Adoption is Everything –
Help Them Fall in Love

The number one thing to make or break the launch of a new service is employee adoption. But in most cases, the number one thing that you DON’T have are resources to create a marketing campaign to inspire employees to take action. Well, we have you covered.

  • 01

    Choose your campaign.

    Barista Awareness Campaigns are tested and ready to use. Choose the one that best fits the personality of your enterprise.

  • 02

    Share your brand guidelines.

    For your employees to take notice and your brand team to be impressed, we customize your Barista Awareness Campaign according to your brand guidelines.

  • 03

    Choose your elements.

    Employees consume information differently. Emails, tent cards, posters, and more are all options to ensure that your employees get excited and try Barista!

We’re committed to your success in every way, and helping your employees fall in love is one of our favorite things to do.

Product Documentation

If you are an Espressive customer supporting Barista within your organization, you can register to receive product release notes here.

Register for release notes
    • Product Documentation

    How to Install Espressive Barista for Microsoft Teams

    The release of Espressive Barista for Microsoft Teams is a significant step forward. The app features a native chat experience,… Read More

    • Product Documentation

    Espressive Barista Outage Capabilities

    The help desk invests a lot of time and resources every time an outage occurs. The new Espressive Barista outage… Read More

    • Product Documentation

    Espressive Barista Interactions Dashboard Admin Guide

    The Barista Interactions Dashboard is designed for management reporting and continual service improvement. The dashboard summarizes data on the interactions… Read More

    • Product Documentation

    Espressive Barista and ServiceNow Integration Design Document

    Barista works with ServiceNow right out of the box and integrates with your existing portal and service catalog. Barista requires… Read More

    • Product Documentation

    Espressive Barista Reports

    This document explains each report inside the Barista Reports section. Read More

    • Product Documentation

    Barista Case Management Setup Guide

    This document will guide you on how to perform the initial setup for using Barista Case Management. Read More

    • Product Documentation

    Barista Case Management User Guide

    This document will guide you on how to use the Case Management capabilities within the Barista Application. Read More

    • Product Documentation

    How to Install Update Sets for ServiceNow Integration

    This document covers downloading and installing update sets between ServiceNow and Espressive Barista. Read More

    • Product Documentation

    Navigating and Filtering Inside the FAQ Management Tool

    This document covers accessing the FAQ Management Tool as well as searching and filtering FAQs. Read More

    • Product Documentation

    Managing and Editing FAQs in Espressive Barista

    This document covers editing FAQs, setting the “Applies To” section for FAQs, and setting up the matching wizard. Read More

    • Product Documentation

    How to Create FAQs for Espressive Barista

    This document covers creating FAQs, keyword lists, and dos and don’ts when creating a new FAQ. Read More

  • App Registration and Integration Setup for Microsoft Azure

    This document covers how to set up your Azure Active Directory to work with Barista. Read More

    • Product Documentation

    Microsoft EWS Basic Authentication Migration

    Currently, we use Microsoft Exchange Web Services (EWS) to access information in Office 365, specifically through Microsoft Graph for our… Read More

Redefine How Your Employees Get Help

Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.

request a demo