When you decide on Espressive, we commit to your success. We focus our AI experts on ensuring that you get the best return on investment. Because of that, you don’t need to hire expensive AI talent.
Have you ever deployed an ITSM offering and found that the vendor walked away before you were ready? That’s not our style.
Our commitment to your success is continuous. It begins when you become a customer and continues throughout the life of your subscription.
The number one thing to make or break the launch of a new service is employee adoption. But in most cases, the number one thing that you DON’T have are resources to create a marketing campaign to inspire employees to take action. Well, we have you covered.
Barista Awareness Campaigns are tested and ready to use. Choose the one that best fits the personality of your enterprise.
For your employees to take notice and your brand team to be impressed, we customize your Barista Awareness Campaign according to your brand guidelines.
Employees consume information differently. Emails, tent cards, posters, and more are all options to ensure that your employees get excited and try Barista!
Comprehensive product documentation to help you get the most out of Espressive Barista and Barista Case Management. If you are an Espressive customer supporting Barista or Barista Case Management within your organization, contact your Customer Success representative to receive product release notes.
You can embed a Barista widget on any portal or web page. This widget allows you to launch a Barista… Read More
The release of Espressive Barista for Microsoft Teams is a significant step forward. The app features a native chat experience,… Read More
The help desk invests a lot of time and resources every time an outage occurs. The new Espressive Barista outage… Read More
The Barista Interactions Dashboard is designed for management reporting and continual service improvement. The dashboard summarizes data on the interactions… Read More
Barista works with ServiceNow right out of the box and integrates with your existing portal and service catalog. Barista requires… Read More
This document explains each report inside the Barista Reports section. Read More
This document will guide you on how to perform the initial setup for using Barista Case Management. Read More
This document will guide you on how to use the Case Management capabilities within the Barista Application. Read More
This document covers downloading and installing update sets between ServiceNow and Espressive Barista. Read More
This document covers accessing the FAQ Management Tool as well as searching and filtering FAQs. Read More
This document covers editing FAQs, setting the “Applies To” section for FAQs, and setting up the matching wizard. Read More
This document covers creating FAQs, keyword lists, and dos and don’ts when creating a new FAQ. Read More
This document covers how to set up your Azure Active Directory to work with Barista. Read More
Currently, we use Microsoft Exchange Web Services (EWS) to access information in Office 365, specifically through Microsoft Graph for our… Read More
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
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