Espressive in the News
ReportsGo | July 31, 2019
Science Applications International Corp. (SAIC), an American IT firm that provides government services, is collaborating with Espressive, a California-based tech company that has developed AI technology for employee self-service needs. According to reliable sources, Espressive Barista virtual assistant will be fused with SAIC’s U-Centric IT solution to provide consumer automated services for resolving user issues, questions and requests using AI technology and natural language processing.
CHANNELe2e | July 31, 2019Here are five (actually, far more…) technology news updates, insights, chatter, and plenty more to start your day for Wednesday July 31, 2019. Content for managed services providers (MSPs), cloud services providers (CSPs), IT consulting firms, systems integrators, VARs, independent software vendors (ISVs), and any other partner acronym that further caffeinates our already stellar SEO.
CIOReview | July 30, 2019AI in enterprise service management offers exceptional employee experiences by redefining ways to help employees at the enterprise level. Espressive, an AI solution provider for employee self-service, has introduced advanced features of approver workflows to Espressive Barista, an AI-based Virtual Support Agent (VSA).
ExecutiveBiz | July 30, 2019Science Applications International Corp. and artificial intelligence software developer Espressive have entered into an agreement to integrate the latter’s virtual assistant tool into SAIC’s U-Centric self-service help desk platform. The Santa Clara, Calif.-based startup’s Barista virtual support agent deploys AI and natural language processing to address user requests and provide information technology support across all organization operations through any device, SAIC said Tuesday.
The Enterprisers Project | July 29, 2019What is machine learning? What is ML vs. AI? What data problems could ML solve for your organization? Here’s how to discuss the key issues in plain terms. Machine learning is already pervasive: Most people probably don’t realize it.
Espressive Barista is the First AI-based Employee Self-Service Solution to Automate Processes While Maintaining Compliance
Intellyx Blog | July 25, 2019Knowledge Base Articles Are Understood and Presented Only as Specific Answers. Portals with knowledge base articles have been the standard self-service tool for over 10 years. However, when it comes to employee adoption of these tools, research firm Intellyx estimates an average of less than 10%.
TechTarget | July 24, 2019ITSM vendors continue to add AI to their tools to augment IT staff, deflect contacts to the service desk and enable end users to be more self-sufficient. While these features might sound similar from one tool to the next, the ITSM products that offer them are as varied as the providers in the market, which range from traditional to emerging ITSM vendors.
Sand Hill | July 3, 2019With an intense focus on user experience and customer adoption, Pat Calhoun is set to transform the enterprise self-service experience to a consumer-like approach. No stranger to finding solutions that fill gaps in the IT Service Management field, Pat’s first startup, Airespace, grew revenues to over $80M in two years before being sold to Cisco for $450M.
Espressive Barista: Transforming the Employee Experience with a Virtual Agent Employees Actually Use
Intellyx | April 11, 2019Enterprises have invested countless dollars and resources trying to reduce internal employee support costs incurred in the form of IT help desks, HR service centers, and other enterprise support functions. The goal has been to deploy employee portals, intranets, and related self-service approaches to keep employees from needing to leverage these costly internally-facing resources.
Database Trends and Applications | April 1, 2019The IT landscape is constantly being reshaped and contoured as organizations mature, and others merge or are acquired. Startups that seek to address new challenges are also on the horizon.
KMWorld | March 18, 2019
Espressive, a pioneer in AI for enterprise service management (ESM), has announced additions to its AI-based virtual support agent (VSA), Barista, which includes the new Barista Employee Language Cloud. With the additions, Barista goes beyond conversational chatbots to enable digital transformation of ESM to improve the delivery of AI-based employee self-help.
EnterpriseAI | February 22, 2019Until it undergoes laborious, data-intensive training by data scientists, AI is a tabula rasa, unknowing as a babe unborn. But what if AI came pre-loaded with specialized knowledge covering 60 or 70 percent of the training and development needed for its assigned task?
Ovum | February 20, 2019The advance of CRM and the focus on serving the customer has created an unintended consequence. While customers can find things, get queries answered, and have problems resolved quickly and easily, employees are like the cobbler’s shoeless children – queries and problems do not get solved quickly, and identifying the correct person or department is a lottery.
AiThority | February 20, 2019Espressive, a leader in AI for enterprise service management, announced its vision of a world where employees get help without friction at the Pink19 IT Service Management (ITSM) Conference. Historically, ITSM vendors have focused on solving the problems encountered by the service desk, rather than focusing on the employee experience.
AiThority | February 19, 2019Espressive, the pioneer in AI for enterprise service management, has released the findings of a new Pulse Report focusing on the top IT service management (ITSM) strategies and initiatives for 2019. The report revealed that AI-based consumer-like apps will be critical to further digital transformation for key ITSM initiatives such as reducing help desk call volume and mean time to repair (MTTR).
451 Research | February 19, 2019In 2017, we anticipated that the chat bot hype would transition into a larger trend encompassing workflow-centered approaches focused on redefining the end-user experience. Our assessment was that, while chat bots and intelligent assistants showed great potential – particularly for use cases in customer support, productivity apps and conversational commerce – there were still challenges to be addressed, including the incorporation of contextual understanding and machine learning (ML) to enable natural conversations.
VMblog | February 6, 2019Customers traditionally have used IT Service Management (ITSM) tools to improve back office processes. More recently, IT set its sights on further embracing digital transformation by engaging employees via an effort to shift left.
The Enterprisers Project | January 21, 2019Artificial intelligence skills are hot. It’s time to stop bemoaning the lack of AI talent and start training up existing staff. As artificial intelligence use cases expand inside all types of businesses and industries, you can expect another sequel to a timeless IT hiring story: The Skills Shortage, AI edition – coming soon to a team near you.
EnterpriseAI | December 20, 2018Years ago, the future was much more opaque. Now, it’s tangible, visible, it’s rising up all around us. A favorite quote from 2018: “I don’t predict the future, I observe it” (futurist Gerd Leonhard).
Forbes | December 12, 2018Artificial intelligence (AI) is everywhere, driven by large investments, lots of startups, all established technology vendors, and enterprises big and small experimenting with what it can do for their bottom line. 120 predictions for AI in 2019 did not exhaust the subject, so here are 20 more.