Experience More

Experience More

Collateral

    • Datasheet

    Barista Conversational Surveys

    Barista Conversational Surveys, available with Espressive Barista, are the first AI-based surveys designed to inform decision making while triggering actions… Read More

    • Datasheet

    Barista Smart Ticketing

    Smart Ticketing, a unique capability of Espressive Barista, our AI-based virtual support agent (VSA), eliminates the need for help desk… Read More

    • Datasheet

    Barista Employee Language Cloud

    The Barista Employee Langue Cloud (ELC) enables Espressive Barista (our AI-based virtual support agent) to understand the language of employees… Read More

    • Datasheet

    FAQ Management Tool

    The new FAQ Management tool is an industry first technology that is intuitive and easy to use. Unlike competitive solutions… Read More

    • Solution Brief

    Barista Case Management

    IT departments have sophisticated IT service management (ITSM) tools such as ServiceNow, Cherwell, and Ivanti that work for them, but… Read More

    • Solution Brief

    Espressive Barista, AI-Based Virtual Support Agent

    For years help desk agents have been monopolized by employees asking the same questions over and over again. When that… Read More

    • Integration Brief

    Espressive Barista Integration with ServiceNow

    ServiceNow has focused on solving the problems faced by the IT help desk, which is likely why you invested in… Read More

    • Integration Brief

    Espressive Barista Integration with Cherwell

    Cherwell Service Management is a comprehensive service desk verified for eleven ITIL® processes. But its real power is its flexibility… Read More

    • Integration Brief

    Espressive Barista Integration with Ivanti

    Ivanti Service Management is a modern ITSM solution that provides enterprise, end-to-end service management capabilities… Read More

    • Integration Brief

    Espressive Barista Integration with Jira Service Desk

    Jira Service Desk, created by Atlassian, is a flexible, collaborative ITSM solution built on the Jira platform. This help desk… Read More

    • Solution Brief

    Espressive and AWS

    Espressive leverages the power of Amazon Web Services (AWS) to deliver Espressive Barista, our AI-based virtual support agent, as a… Read More

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Case Studies/eBooks

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Infographics

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Research/Whitepapers

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Use Case Briefs

    • IT Use Case Brief

    IT Service Management Use Cases

    You invested in your IT portal for employee self-help to alleviate the load on your help desk by deflecting tickets… Read More

    • HR Use Case Brief

    HR Service Management Use Cases

    HR teams have always been focused on achieving high employee satisfaction, retention, and productivity. But as important as these… Read More

    • Use Case Brief

    Barista Laptop Refresh

    As laptops age, they become a security risk, have a negative impact on employee productivity, and can cost more to… Read More

    • Use Case Brief

    Barista Password Reset

    Whether initiated by a mandatory reset for security compliance or simply because a password was forgotten, resetting passwords is one… Read More

    • Use Case Brief

    Barista QR Codes

    Barista, our AI-based virtual support agent (VSA), uses contextual QR codes to deliver a new way to engage with your… Read More

    • Use Case Brief

    Barista QR Codes for Healthcare

    Barista QR codes eliminate the friction associated with healthcare professionals reporting problems, initiating requests, checking into events, providing feedback, and… Read More

    • Use Case Brief

    Barista Use Case for Office 365

    Barista is the only virtual support agent (VSA) with a use case that is specifically designed to assist employees and… Read More

    • Use Case Brief

    Barista Use Case for Sales

    In sales, productivity is everything. Top executives argue that cutting the time new reps spend on closing their first deal… Read More

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Webinars/Videos

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