Experience More
Collateral
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- Data Sheet
Barista Employee Language Cloud
The Barista Employee Langue Cloud (ELC) enables Espressive Barista (our AI-based virtual support agent) to understand the language of employees… Read More
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- Data Sheet
FAQ Management Tool
The new FAQ Management tool is an industry first technology that is intuitive and easy to use. Unlike competitive solutions… Read More
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- Solution Brief
Barista Case Management
IT departments have sophisticated IT service management (ITSM) tools such as ServiceNow, Cherwell, and Ivanti that work for them, but… Read More
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- Solution Brief
Espressive Barista, AI-Based Virtual Support Agent
For years help desk agents have been monopolized by employees asking the same questions over and over again. When that… Read More
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- Integration Brief
Espressive Barista Integration with ServiceNow
ServiceNow has focused on solving the problems faced by the IT help desk, which is likely why you invested in… Read More
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- Integration Brief
Espressive Barista Integration with Cherwell
Cherwell Service Management is a comprehensive service desk verified for eleven ITIL® processes. But its real power is its flexibility… Read More
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- Integration Brief
Espressive Barista Integration with Ivanti
Ivanti Service Management is a modern ITSM solution that provides enterprise, end-to-end service management capabilities… Read More
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- Solution Brief
Espressive and AWS
Espressive leverages the power of Amazon Web Services (AWS) to deliver Espressive Barista, our AI-based virtual support agent, as a… Read More
Case Studies/eBooks
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- eBook
Evaluating the ServiceNow Virtual Agent? What You Need to Know.
Since the March 2020 work from home mandates struck, help desk automation has gone from a nice to have to… Read More
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- Case Study
How Solar Turbines Kept Their Workforce Productive During the Pandemic
John Powers, head of IT Client Support Services at Solar Turbines, had the foresight to make Espressive Barista part of… Read More
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- eBook
7 Considerations When Designing an RFP for a Virtual Assistant
An AI-based virtual assistant can enable you to reduce your budget through automation, shorten SLAs on critical issues, and improve… Read More
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- eBook
How to Get Fast Time to Value When Automating Your IT Help Desk for the New Normal
According to a McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between… Read More
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- eBook
CIO Perspective: The Impact of COVID-19 and What’s Next
On April 2, just two weeks after the shelter in place order went into effect in California, Pat Calhoun, founder… Read More
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- eBook
5 Reasons to Integrate Espressive Barista with ServiceNow
ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more… Read More
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- eBook
Successful Onboarding in 5 Easy Steps
In a recent study, 90% of executives said that retention of new hires in their organization was an issue. Read More
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- eBook
5 Reasons Why Your ServiceNow Catalog is Not Delivering and How to Turn That Around
It’s hard to find anyone that doesn’t shop on Amazon, which makes sense because Amazon’s vision is to be… Read More
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- eBook
How to Achieve Conversation-Level Speed When Using AI in Your Enterprise
There was once a day when user experience experts were focused on visual and interaction design. In other words, they… Read More
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- eBook
5 Steps to Getting Your ITSM Shift Left Strategy Right
“Shift left” in IT Service Management (ITSM) refers to moving the activity of providing resolution support as close to the… Read More
Infographics
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- Infographic
IT Service Management Tool Strategies Survey
ITSM leaders are concerned about the performance of current ITSM tools and are looking to AI for help. Traditional ITSM… Read More
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- Infographic
4 Things Portals and Chatbots Have in Common, But Virtual Support Agents Don’t!
IT needs to build portals using skills that they generally do not have in house. This leads to a lengthy… Read More
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- Infographic
10 Reasons Why Building a Chatbot Isn’t a Good Idea
ITSM vendors provide toolkits and frameworks for building chatbots, plus there are third-party tools like IBM Watson and Agent.ai. That… Read More
Research/Whitepapers
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- Research
Running an Effective IT Service Desk During and After a Pandemic
I&O leaders must adapt provision of IT support as the COVID-19 pandemic has forced both business consumers and IT service Read More
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- Research
Strategies for HR Service Management Survey
This report explores whether HR leaders are investigating new innovations to enhance the employee experience related to HR service management. Read More
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- Research
The HFS Hot Vendors Q2 2019 – Excerpt for Espressive
The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice™.… Read More
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- Research
IT Service Management Tool Strategies Survey
Traditional IT Service Management (ITSM) tools focus on solving the problems of the service desk, rather than the needs of… Read More
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- Whitepaper
Next Gen AI for Enterprise Service Management
IT Service Management (ITSM) refers to the activities that are performed to design, plan, deliver, operate, and control information technology… Read More
Use Case Briefs
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- IT Use Case Brief
IT Service Management Use Cases That Help You Shift Left
You invested in IT service management (ITSM) tools designed to alleviate the load on your help desk by deflecting tickets… Read More
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- HR Use Case Brief
HR Service Management That Employees Will Love
Your HR team is focused on big initiatives like improving employee retention and satisfaction. So, when employees have questions or… Read More
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- Use Case Brief
Barista Laptop Refresh
As laptops age, they become a security risk, have a negative impact on employee productivity, and can cost more to… Read More
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- Use Case Brief
Barista Password Reset
Whether initiated by a mandatory reset for security compliance or simply because a password was forgotten, resetting passwords is one… Read More
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- Use Case Brief
Barista QR Codes
Barista, our AI-based virtual support agent (VSA), uses contextual QR codes to deliver a new way to engage with your… Read More
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- Use Case Brief
Barista QR Codes for Healthcare
Barista QR codes eliminate the friction associated with healthcare professionals reporting problems, initiating requests, checking into events, providing feedback, and… Read More
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- Use Case Brief
Barista Use Case for Office 365
Barista is the only virtual support agent (VSA) with a use case that is specifically designed to assist employees and… Read More
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- Use Case Brief
Barista Use Case for Sales
In sales, productivity is everything. Top executives argue that cutting the time new reps spend on closing their first deal… Read More
Webinars
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- Online Event
How Solar Turbines’ IT Help Desk Dealt With The Sudden WFH Mandates
Work from home mandates have put an extreme amount of stress on IT help desks as they struggle to get… Read More
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- Webinar
Coronavirus: Automating Your Help Desk During a Pandemic
With the COVID-19 pandemic, organizations are making it mandatory for employees to work from home for an extended period of… Read More
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- Webinar
NLP 101: What Your Chatbot Needs to Know
In 2019, artificial intelligence (AI) was thrown around as a buzzword related to chatbots. Unfortunately, the specific requirements of AI… Read More
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- Webinar
Is 2020 the Year of the Chatbot for CHROs?
There is significant evidence that, in 2020, CIOs are allocating budget for artificial intelligence (AI) in the form of chatbots… Read More
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- Webinar
How Will AI Impact Your Organization in 2020?
Gartner released their “2019 CIO Survey: CIOs Have Awoken to the Importance of AI” this past January. In their report,… Read More
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- Webinar
5 Reasons to Integrate Barista with ServiceNow
ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more… Read More
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- Webinar
How to Implement a Chatbot for ITSM that Delivers Results
According to a recent Pulse Report on IT Service Management (ITSM) Tool Strategies, 62% of senior decision makers are at… Read More
Redefine How Your Employees Get Help
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