Blogs, case studies, collateral, and press releases.

Blog Posts

- By Pat Calhoun
- August 1, 2018
Building a Chatbot is Much Harder Than You Might Think

In 2016, I founded Espressive on the thesis that enterprises were struggling to deliver help to their employees and needed…Read More
- By Pat Calhoun
- July 9, 2018
The Need for Speed

There was once a day when user experience experts were focused on visual and interaction design. In other words, they…Read More
- By Pat Calhoun
- June 22, 2018
Is Your IT Service Catalog Amazon-Like?

It’s hard to find anyone that doesn’t shop on Amazon, which makes sense because Amazon’s vision is to be earth’s…Read More
- By Pat Calhoun
- May 2, 2018
Is Your Collaboration Tool A Swiss Army Knife?

Collaboration tools, like Slack, are helping teams communicate and become more productive. Slack enables collaborative channels, direct messaging, and integration…Read More
- By Pat Calhoun
- April 11, 2018
What if Spotify was a Chatbot?

As consumers, we’re exposed to artificial intelligence (AI) every day, and it has made our lives immensely better. Look at…Read More
- By Pat Calhoun
- March 27, 2018
Why Has “Shift Left” Failed in ITSM – And Can IT Reverse That Trend?

“Shift left” in ITSM refers to moving the activity of providing resolution support as close to the front line and…Read More

- September 5, 2018
Barista Integration With ServiceNow Data Sheet

Achieve ServiceNow integration without PS hours or deployment work from your team; Requires no change in how your service team… Read More
- August 21, 2018
Barista Integration With ServiceNow Solution Brief

ServiceNow has focused on solving the problems faced by the service desk, which is likely why… Read More
- July 24, 2018
Espressive Barista Solution Brief

Espressive Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home… Read More
- July 24, 2018
Espressive Case Study

A global cybersecurity leader is known for challenging the status quo in every area of their business to ensure excellence… Read More
- July 24, 2018
Barista Use Case for IT

With Barista, IT sees dramatic improvements in help desk productivity and enterprises are able to further business initiatives like reducing… Read More
- July 24, 2018
Barista Use Case for HR

In today’s highly competitive employment market, hiring and retention are key. The good news is that artificial intelligence (AI) can… Read More
- July 24, 2018
Barista Use Case for Sales

In sales, productivity is everything. Top executives argue that cutting the time new reps spend on closing their first deal… Read More

- October 9, 2018
Successful Onboarding in 5 Easy Steps

In a recent study, 90% of executives said that retention of new hires in their organization was an issue. Read More
- October 8, 2018
5 Reasons Why Your ServiceNow Catalog is Not Delivering and How to Turn That Around

It’s hard to find anyone that doesn’t shop on Amazon, which makes sense because Amazon’s vision is to be… Read More
- September 27, 2018
How to Achieve Conversation-Level Speed When Using AI in Your Enterprise

There was once a day when user experience experts were focused on visual and interaction design. In other words, they… Read More
- September 5, 2018
5 Steps to Getting Your ITSM Shift Left Strategy Right

“Shift left” in IT Service Management (ITSM) refers to moving the activity of providing resolution support as close to the… Read More

- October 9, 2018
4 Things Portals and Chatbots Have in Common, But Virtual Support Agents Don’t!

IT needs to build portals using skills that they generally do not have in house. This leads to a lengthy… Read More
- September 10, 2018
10 Reasons Why Building a Chatbot Isn’t a Good Idea

ITSM vendors provide toolkits and frameworks for building chatbots, plus there are third-party tools like IBM Watson and Agent.ai. That… Read More