Blog Posts
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- By Pat Calhoun
- December 10, 2018
What is an Employee Experience Platform?
Leveraging AI to automate the resolution of IT issues has become all the rage. Espressive is the pioneer in AI…Read More
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- By Criss Marshall
- December 4, 2018
What Does Holiday Shopping Have to Do with Enterprise Success? Everything.
We’re in the midst of the holiday shopping frenzy that began with Black Friday, followed by Small Business Saturday, and…Read More
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- By Keith Parker
- November 26, 2018
Can a Searchbot Solve Low Employee Adoption of ITSM Portals?
Google algorithms provide excellent search results because of the vast amounts of rich and targeted data that Google has access…Read More
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- By Criss Marshall
- November 12, 2018
What Can an Employee Language Cloud Do for You?
If you’re considering an AI solution for ITSM, there are a wide range of choices: Build your own app. Toolkits…Read More
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- By Pat Calhoun
- August 1, 2018
Building a Chatbot is Much Harder Than You Might Think
In 2016, I founded Espressive on the thesis that enterprises were struggling to deliver help to their employees and needed…Read More
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- By Pat Calhoun
- July 9, 2018
The Need for Speed
There was once a day when user experience experts were focused on visual and interaction design. In other words, they…Read More
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- By Pat Calhoun
- June 22, 2018
Is Your IT Service Catalog Amazon-Like?
It’s hard to find anyone that doesn’t shop on Amazon, which makes sense because Amazon’s vision is to be earth’s…Read More
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- By Pat Calhoun
- May 2, 2018
Is Your Collaboration Tool A Swiss Army Knife?
Collaboration tools, like Slack, are helping teams communicate and become more productive. Slack enables collaborative channels, direct messaging, and integration…Read More
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- By Pat Calhoun
- April 11, 2018
What if Spotify was a Chatbot?
As consumers, we’re exposed to artificial intelligence (AI) every day, and it has made our lives immensely better. Look at…Read More
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- By Pat Calhoun
- March 27, 2018
Why Has “Shift Left” Failed in ITSM – And Can IT Reverse That Trend?
“Shift left” in ITSM refers to moving the activity of providing resolution support as close to the front line and…Read More
Collateral
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- September 5, 2018
Barista Integration With ServiceNow Data Sheet
Achieve ServiceNow integration without PS hours or deployment work from your team; Requires no change in how your service team… Read More
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- August 21, 2018
Barista Integration With ServiceNow Solution Brief
ServiceNow has focused on solving the problems faced by the service desk, which is likely why… Read More
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- July 24, 2018
Espressive Barista Solution Brief
Espressive Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home… Read More
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- July 24, 2018
Palo Alto Networks Case Study
Palo Alto Networks is known for challenging the status quo in every area of their business to ensure excellence… Read More
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- July 24, 2018
Barista Use Case for IT
With Barista, IT sees dramatic improvements in help desk productivity and enterprises are able to further business initiatives like reducing… Read More
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- July 24, 2018
Barista Use Case for HR
In today’s highly competitive employment market, hiring and retention are key. The good news is that artificial intelligence (AI) can… Read More
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- July 24, 2018
Barista Use Case for Sales
In sales, productivity is everything. Top executives argue that cutting the time new reps spend on closing their first deal… Read More
eBooks
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- October 9, 2018
Successful Onboarding in 5 Easy Steps
In a recent study, 90% of executives said that retention of new hires in their organization was an issue. Read More
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- October 8, 2018
5 Reasons Why Your ServiceNow Catalog is Not Delivering and How to Turn That Around
It’s hard to find anyone that doesn’t shop on Amazon, which makes sense because Amazon’s vision is to be… Read More
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- September 27, 2018
How to Achieve Conversation-Level Speed When Using AI in Your Enterprise
There was once a day when user experience experts were focused on visual and interaction design. In other words, they… Read More
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- September 5, 2018
5 Steps to Getting Your ITSM Shift Left Strategy Right
“Shift left” in IT Service Management (ITSM) refers to moving the activity of providing resolution support as close to the… Read More
Infographics
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- October 9, 2018
4 Things Portals and Chatbots Have in Common, But Virtual Support Agents Don’t!
IT needs to build portals using skills that they generally do not have in house. This leads to a lengthy… Read More
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- September 10, 2018
10 Reasons Why Building a Chatbot Isn’t a Good Idea
ITSM vendors provide toolkits and frameworks for building chatbots, plus there are third-party tools like IBM Watson and Agent.ai. That… Read More
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