Resources
Webinar
Enabling Organizational Change Management With Conversational AI
Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how to enable organizational change management, reduce change fatigue, and increase employee productivity with conversational AI.
Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how to enable organizational change management, reduce change fatigue, and increase employee productivity with conversational AI.
Video
Tuition Reimbursement with Barista Phone Support
Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.
Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.
Video
Software Request on Barista Mobile
With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.
With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.
Video
Hardware Request on Barista Mobile
With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.
With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.
Case Study
FinTech Company Automates Top Use Cases to Dramatically Improve MTTR
By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.
By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.
Webinar
IT Service Desks Aren’t Meeting the Needs of the Hybrid Workforce
Pat Calhoun, founder and CEO of Espressive, and William McKeon-White, Forrester Analyst, discuss the opportunities and challenges in automating your IT service desk, so you can meet the needs of your hybrid workforce.
Pat Calhoun, founder and CEO of Espressive, and William McKeon-White, Forrester Analyst, discuss the opportunities and challenges in automating your IT service desk, so you can meet the needs of your hybrid workforce.
Webinar
Beyond Tier 1: How to Automate Your Tier 2 and Tier 3 Support for Maximum ROI
Nelson Viega, Field CTO at Espressive, discusses how leveraging a virtual agent that uses conversational AI with RPA, end point management, and IaaS, can help automate your Tier 2 and Tier 3 support.
Nelson Viega, Field CTO at Espressive, discusses how leveraging a virtual agent that uses conversational AI with RPA, end point management, and IaaS, can help automate your Tier 2 and Tier 3 support.
Video
Stay on Hold or Get Immediate Help? You Choose.
Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.
Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.
White Paper
Reducing Employee Dependence on Calling the IT Service Desk
IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.
IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.
One-Minute White Paper for HR
Virtual Support Agent Strategies for Today’s Hybrid Workforce
Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.
Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.
Redefine How Your Employees Get Help
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
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