Resources
Case Study
FinTech Company Automates Top Use Cases to Dramatically Improve MTTR
By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.
By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.
Case Study
Espressive and Atlassian Joint Integration Case Study
How Guardant Health combatted rising demands on their IT help desk by integrating Espressive Barista, an AI-based virtual support agent, with their ITSM solution.
How Guardant Health combatted rising demands on their IT help desk by integrating Espressive Barista, an AI-based virtual support agent, with their ITSM solution.
Case Study
Fitness Company Brings 24/7 Support to Team Members For IT, HR, and Finance Inquiries
This fitness company deployed Barista, integrated with ServiceNow, via Microsoft Teams and as an app on all shared devices to provide a single place for their team members get IT, HR, and Finance help.
This fitness company deployed Barista, integrated with ServiceNow, via Microsoft Teams and as an app on all shared devices to provide a single place for their team members get IT, HR, and Finance help.
Case Study
Guardant Health Gains Help Desk Efficiency While Improving Employee Experience
As a fast-growing company, Guardant Health selected Barista, integrated with Jira Service Management, to provide a self-help solution that employees could go to and receive immediate support, 24/7.
As a fast-growing company, Guardant Health selected Barista, integrated with Jira Service Management, to provide a self-help solution that employees could go to and receive immediate support, 24/7.
Case Study
Energy Company Cuts Costs While Achieving Employee Satisfaction and Productivity
Rather than hiring in-house help desk agents IT support at this energy company decided to eliminate their staffed help desk and rely on Barista integrated with ServiceNow.
Rather than hiring in-house help desk agents IT support at this energy company decided to eliminate their staffed help desk and rely on Barista
integrated with ServiceNow.
Case Study
State Law Enforcement Agency Leverages AI to Get Critical Information to Field Agents While Reducing Costs
This state law enforcement agency selected Barista, integrated with Ivanti, to provide a unified in-house solution and automate their top use cases, keeping repetitive questions from overwhelming their help desk.
This state law enforcement agency selected Barista, integrated with Ivanti, to provide a unified in-house solution and automate their top use cases, keeping repetitive questions from overwhelming their help desk.
Case Study
Dexcom IT and HR Leaders Collaborate to Deliver Innovative Employee Self Help
Dexcom was experiencing tremendous growth and needed to transform their help desk. They launched Barista, integrated with ServiceNow, to provide a self-help solution that gave immediate answers to employee questions around the globe.
Dexcom was experiencing tremendous growth and needed to transform their help desk. They launched Barista, integrated with ServiceNow, to provide a self-help solution that gave immediate answers to employee questions around the globe.
Case Study
How Solar Turbines Kept Their Workforce Productive During the Pandemic
Solar Turbines launched Barista, integrated with ServiceNow, before the pandemic struck. As a result, employees were able to get the help they needed to stay productive as they transitioned to working from home.
Solar Turbines launched Barista, integrated with ServiceNow, before the pandemic struck. As a result, employees were able to get the help they needed to stay productive as they transitioned to working from home.
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