Resources
Datasheet
Espressive Barista Integrations with HR Systems
Barista integrates with leading HR systems, such as Workday, to give employees one place to go for immediate, personalized answers to all their HR-related questions.
Barista integrates with leading HR systems, such as Workday, to give employees one place to go for immediate, personalized answers to all their HR-related questions.
Datasheet
Barista Agent Assist
With Barista Agent Assist, service desk agents can utilize Barista’s cognitive search capabilities and access all the content from the Employee Language Cloud without ever having to leave ServiceNow.
With Barista Agent Assist, service desk agents can utilize Barista’s cognitive search capabilities and access all the content from the Employee Language Cloud without ever having to leave ServiceNow.
Datasheet
Barista Site Support
Barista reduces demand on the site support team by troubleshooting and resolving hardware issues, automating the hardware refresh process, streamlining problem reporting, and assisting with appointment scheduling—all without requiring human intervention.
Barista reduces demand on the site support team by troubleshooting and resolving hardware issues, automating the hardware refresh process, streamlining problem reporting, and assisting with appointment scheduling—all without requiring human intervention.
Datasheet
Return to the Office Content Pack
As many enterprises reopen their offices, Espressive has created a Return to the Office Content Pack for Barista, which includes topics that have been identified as top call drivers during this important transition.
As many enterprises reopen their offices, Espressive has created a Return to the Office Content Pack for Barista, which includes topics that have been identified as top call drivers during this important transition.
Datasheet
Espressive Barista Control Center™
The Barista Control Center is the administrative interface to the intelligence behind Barista, enabling customers to take control through an open, no-code experience.
The Barista Control Center is the administrative interface to the intelligence behind Barista, enabling customers to take control through an open, no-code experience.
Datasheet
Espressive Barista on Microsoft Teams
Barista integrates seamlessly as a native app for Microsoft Teams, answering employee questions in real-time within the chat. With the Barista app, employees can also view pending tickets and approvals, or any company-wide announcements.
Barista integrates seamlessly as a native app for Microsoft Teams, answering employee questions in real-time within the chat. With the Barista app, employees can also view pending tickets and approvals, or any company-wide announcements.
Datasheet
Espressive Barista Analytics
Barista comes with custom dashboards and reports designed for enabling continual service improvement. Through APIs, Barista can also export data to a customer-selected reporting engine, such as such as Tableau or Microsoft Power BI.
Barista comes with custom dashboards and reports designed for enabling continual service improvement. Through APIs, Barista can also export data to a customer-selected reporting engine, such as such as Tableau or Microsoft Power BI.
Datasheet
Espressive Barista On Slack
Barista integrates seamlessly as a native app for Slack, deflecting or opening tickets on behalf of employees either via direct message or by monitoring public channels.
Barista integrates seamlessly as a native app for Slack, deflecting or opening tickets on behalf of employees either via direct message or by monitoring public
channels.
Datasheet
Barista Omni-channel Accessibility
Barista was designed to be ultra-accessible, delivering the most comprehensive omni-channel strategy for employee self-help. By integrating Barista into the channels that employees are already using, employee adoption and overall ticket deflection are maximized.
Barista was designed to be ultra-accessible, delivering the most comprehensive omni-channel strategy for employee self-help. By integrating Barista into the channels that employees are already using, employee adoption and overall ticket deflection are maximized.
Datasheet
Barista Conversational Surveys
Barista Conversational Surveys are the first AI-based surveys designed to inform decision making while triggering actions in real time.
Barista Conversational Surveys are the first AI-based surveys designed to inform decision making while triggering actions in real time.
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