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Videos
Barista Live Generative Answers

With Barista Live Generative Answers, Barista can source answers from multiple places outside an organization, either from public domain or from large language models (LLMs) like ChatGPT and Google Bard.

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Infographics
IT Virtual Support Agent Strategies for Today’s Hybrid Workforce

In 2023, Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting an ever-evolving hybrid workforce and what challenges they are facing.

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Case Studies
Trimble Achieved 24/7 Multi-Lingual Support Plus 73% Ticket Deflection with Espressive

Trimble chose Espressive to provide their employees with a global self-help solution. The Espressive AI-based virtual agent was favored over other solutions because of its support for over 100 languages, robust Jira integration, and limitless automation capabilities.

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Product Documentation
Barista Interactions Dashboard Admin Guide

The Barista Interactions Dashboard is designed for management reporting and continual service improvement. The dashboard summarizes data on the interactions your employees have with Espressive Barista and allows you to drill down into the data behind the charts and metrics, in order to drive decisions to improve the service experience and target new content opportunities. The data is always current and in real-time.

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Product Documentation
Espressive Barista Outage Capabilities

The service desk invests a lot of time and resources every time an outage occurs. The Espressive Barista outage capabilities are designed to automate the process of creating tickets on behalf of impacted employees and automatically assign them as child tickets to the parent ticket (the main task or problem).

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Product Documentation
Espressive Barista Reports

The purpose of this document is to explain the key performance indicators (KPI) of each report inside the Reports section of the Espressive Barista Admin menu. Currently, the reports are only about Barista interaction data.

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Product Documentation
Espressive Barista Widget

You can embed a Barista widget on any portal or webpage. This widget allows easy access to the chat window by simply clicking on the Barista icon without having to leave the current page.

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Product Documentation
How to Create FAQs for Espressive Barista

This document provides instructions to create a new FAQ for Espressive Barista.

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Product Documentation
How to Install Espressive Barista on Microsoft Teams

The Espressive Barista app on Microsoft Teams features a native chat experience, a homepage for managing pending requests, and support for approval workflows.

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Product Documentation
Managing and Editing FAQs in Espressive Barista

The FAQ Dashboard allows you to search for existing FAQs so that you can edit them as needed.

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Product Documentation
How to Install Update Sets for ServiceNow Integration

This document covers how to download and install update sets in order to enable bi-directional integration between Espressive Barista and ServiceNow.

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Product Documentation
Microsoft EWS Basic Authentication Migration

Currently, we use Microsoft Exchange Web Services (EWS) to access information in Office 365, specifically through Microsoft Graph for our Espressive Barista email integration.

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Product Documentation
Navigating and Filtering Inside the FAQ Management Tool

High level overview of how to navigate and filter FAQs from the FAQ Management Tool.

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Product Documentation
App Registration and Integration Setup for Microsoft Azure

Espressive Barista has the ability to reset the password for Microsoft Azure users who have forgotten their password or do not have access to start with.

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Product Documentation
Barista Case Management Setup Guide

This document will guide you, the Admin or Technical Coordinator, on how to perform the initial setup for using Barista Case Management.

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Product Documentation
Barista Case Management User Guide

This document will guide you on how to use the Barista Case Management capabilities within the Barista application.

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Product Documentation
Espressive Barista and ServiceNow Integration Design Document

Espressive Barista works with ServiceNow right out of the box and integrates with your existing portal and service catalog.

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Ebooks
Your Employees ARE Using ChatGPT

By using a virtual agent as a gateway, organizations can safeguard employee access to LLMs like ChatGPT, opening up a new world of workplace assistance.

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Videos
Espressive Barista LLM Gateway™ — Paternity Leave

When asked how many days they can legally take off for paternity leave, Barista provides the company paternal leave policy and uses ChatGPT to provide the legal definition based on the employee’s location.

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Videos
Espressive Barista LLM Gateway™ — Code Debug

With the Espressive Barista LLM Gateway, now you can unlock the power of ChatGPT for your employees in a way that ensures no intellectual property or personal identifiable information (PII) is shared.

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Videos
Espressive Barista LLM Gateway™ — Zoom Meeting Summary

Through an integration with Zoom, Barista can access an employee’s meeting transcripts, ask clarifying questions, then use ChatGPT to create a meeting summary.

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Datasheets
Espressive Barista Large Language Model (LLM) Gateway

The Barista LLM Gateway provides safe and responsible access to LLMs like ChatGPT by enabling safeguards so organizations can enforce policies, such as not permitting sharing of source code or PII, and more.

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Datasheets
Service Quality Wizard

Barista utilizes the Service Quality Wizard to check the status of over 2,500 SaaS applications and determine the health of on-premise applications and endpoints to identify the root cause of employee reported issues.

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Datasheets
Espressive Barista Integrations

Barista integrates directly with enterprise software, including ITSM, iPaaS, RPA, and more, to autonomously resolve complex issues—creating a more seamless experience for your employees while minimizing costs.

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Videos
Service Quality Wizard

Barista utilizes the Service Quality Wizard to monitor over 2,000 SaaS applications and determine the health of on-premise applications and endpoints to identify the root cause of an employee reported hardware or software issue.

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Videos
Barista Integration with SAP Ariba

By integrating Barista with SAP Ariba, employees can get live updates on their PO status at any time. Barista will dynamically pull the information from Ariba, ensuring the information is always up to date.

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Case Studies
Data Management Company Selects Espressive for High Deflection and No-Code Integration

After evaluating several virtual agents, this data management company chose Barista integrated with Jira Service Management as their self-help solution. Barista automated their top call drivers, reducing repetitive tickets and improving MTTR.

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Videos
How Espressive Barista Achieves the Highest Deflection

How does Espressive Barista return the highest adoption and call deflection rates in the industry? It’s about making Barista ultra-accessible.

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Videos
Reducing Service Desk Costs with Espressive Barista

With Espressive Barista, you can reduce costs by eliminating up to 70% of your help desk tickets while recouping 1.2 weeks of productivity per employee per year.

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Videos
Automated Self Help for Your Hybrid Workforce

As hybrid work becomes more prevalent, employees need immediate, personalized answers to enterprise-wide questions—no matter where they chose to work.

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Webinars
Enabling Organizational Change Management With Conversational AI

Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how to enable organizational change management, reduce change fatigue, and increase  employee productivity with conversational AI.

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Videos
Tuition Reimbursement with Barista Phone Support

Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.

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Videos
Hardware Request on Barista Mobile

With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.

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Videos
Software Request on Barista Mobile

With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.

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Case Studies
FinTech Company Automates Top Use Cases to Dramatically Improve MTTR

By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.

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Webinars
IT Service Desks Aren’t Meeting the Needs of the Hybrid Workforce

Pat Calhoun, founder and CEO of Espressive, and William McKeon-White, Forrester Analyst, discuss the opportunities and challenges in automating your IT service desk, so you can meet the needs of your hybrid workforce.

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Webinars
Beyond Tier 1: How to Automate Your Tier 2 and Tier 3 Support for Maximum ROI

Nelson Viega, Field CTO at Espressive, discusses how leveraging a virtual agent that uses conversational AI with RPA, end point management, and IaaS, can help automate your Tier 2 and Tier 3 support.

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Videos
Stay on Hold or Get Immediate Help? You Choose.

Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.

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White Papers
Reducing Employee Dependence on Calling the IT Service Desk

IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.

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Infographics
HR Virtual Support Agent Strategies for Today’s Hybrid Workforce

Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.

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