Resources
White Paper
Reducing Employee Dependence on Calling the IT Service Desk
IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.
IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.
White Paper
Comprehensive Approach to Language Model and Content
The key to success is a language model that recognizes employee language with a high degree of accuracy along with content that results in high deflection. This white paper discusses how Espressive accomplishes this.
The key to success is a language model that recognizes employee language with a high degree of accuracy along with content that results in high deflection. This white paper discusses how Espressive accomplishes this.
White Paper
Next Gen AI for Enterprise Service Management
This white paper looks at the issues that ITSM has faced when trying to expand across the enterprise, and how next generation AI-based solutions can solve those issues.
This white paper looks at the issues that ITSM has faced when trying to expand across the enterprise, and how next generation AI-based solutions can solve those issues.
Redefine How Your Employees Get Help
Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.
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