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Webinars
IT Service Desks Aren’t Meeting the Needs of the Hybrid Workforce

Pat Calhoun, founder and CEO of Espressive, and William McKeon-White, Forrester Analyst, discuss the opportunities and challenges in automating your IT service desk, so you can meet the needs of your hybrid workforce.

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Webinars
Beyond Tier 1: How to Automate Your Tier 2 and Tier 3 Support for Maximum ROI

Nelson Viega, Field CTO at Espressive, discusses how leveraging a virtual agent that uses conversational AI with RPA, end point management, and IaaS, can help automate your Tier 2 and Tier 3 support.

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Videos
Stay on Hold or Get Immediate Help? You Choose.

Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.

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White Papers
Reducing Employee Dependence on Calling the IT Service Desk

IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.

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Infographics
HR Virtual Support Agent Strategies for Today’s Hybrid Workforce

Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.

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Videos
Fixing a Slow Laptop with Automated Self-Help

By integrating Barista with RPA vendors like Resolve, you can enable Barista to automate self-help for more complex issues, such as diagnosing and repairing a slow laptop for an employee.

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Videos
Auto Provisioning Barista Tenants in Microsoft Teams

As a company grows, demand for virtual environments from different areas of the business becomes more frequent and difficult to manage. With Barista, you can automate new virtual environment creation directly from a chat.

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Webinars
Why Automating Employee Self-Help Is Required in a Hybrid World

Espressive and Resolve Systems review the findings of the Gatepoint studies and their implications on the state of IT along with the benefits of automating employee self-help with a virtual agent for a hybrid world.

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Videos
How to Build a Custom Integration

While Barista comes with out of box automations to help streamline the service desk, you can also build one from scratch in order to automate as many workflows as possible.

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Case Studies
Automating Employee Self-Help to Sustain Growth and Support Remote Employees

Barista integrates with Jira right out of the box and can leverage all content built for Confluence, so the help desk team did not need to change any of their backend processes.

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Webinars
From Office Centric to Human Centric: The Case for Conversational AI

Gartner predicts by 2023, three-quarters of HR service management inquiries will be initiated through conversational platforms. Is now the time to implement a virtual employee assistant to automate HR inquiries?

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Ebooks
The Definitive Guide to Virtual Agents

How do you deploy a virtual agent that will give you high ticket deflection, while improving employee satisfaction and workforce productivity? This definitive guide gives an in-depth understanding of what you need to know.

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Case Studies
Fitness Company Brings 24/7 Support to Team Members For IT, HR, and Finance Inquiries

This fitness company deployed Barista, integrated with ServiceNow, via Microsoft Teams and as an app on all shared devices to provide a single place for their team members get IT, HR, and Finance help.

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Datasheets
Espressive Barista Integrations with HR Systems

Barista integrates with leading HR systems, such as Workday, to give employees one place to go for immediate, personalized answers to all their HR-related questions.

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Datasheets
Barista Agent Assist

With Barista Agent Assist, service desk agents can utilize Barista’s cognitive search capabilities and access all the content from the Employee Language Cloud without ever having to leave ServiceNow.

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Videos
Software Provisioning On A Browser

Barista automates software provisioning requests from employees, including automating the approval process and notifying the employee when their request has gone through.

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Videos
Automating GitHub Access on Slack

Barista automates the process of adding employees to a GitHub team—without ever having to leave Slack.

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Videos
Espressive Barista on Microsoft Teams

Learn how to use Barista on Microsoft Teams, including how to access the Barista Homepage to view current tickets, announcements, and any pending approvals.

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Ebooks
The Case For Conversational AI In A Hybrid World

Being force-fit into a hybrid world has exacerbated fatigue and reduced employee productivity and feelings of inclusion. Leveraging conversational AI to facilitate change can reverse this trend by improving the employee experience.

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Events
Millennium Live Podcast: Interview With Pat Calhoun, CEO Espressive

In this episode of Millennium Live, Pat Calhoun, founder and CEO of Espressive, discusses how Momentive (formerly SurveyMonkey) achieved 50% deflection within the first 30 days of launching Barista.

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Infographics
Espressive Barista Changes Everything

Barista, our AI-based virtual support agent, brings the ease of consumer virtual assistants into the workplace, delivering personalized experiences that maximize employee adoption and reduce help desk call volume.

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Webinars
How Dexcom Achieved The Gold Standard In IT Service Desk

Pat Calhoun, founder and CEO of Espressive, interviews Dennis Vazquez, Head of IT at Dexcom, to learn his secrets for building a highly efficient IT organization through automation.  

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Datasheets
Barista Site Support

Barista reduces demand on the site support team by troubleshooting and resolving hardware issues, automating the hardware refresh process, streamlining problem reporting, and assisting with appointment scheduling—all without requiring human intervention.

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Datasheets
Espressive Barista Control Center™

The Barista Control Center is the administrative interface to the intelligence behind Barista, enabling customers to take control through an open, no-code experience.

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Webinars
Intelligent Automation: From Science Fiction To Real World Results

With the hybrid workforce is here to stay, Fran Fernandez, CPO of Espressive, discusses how to de-risk the decision to implement a virtual agent, including real-world examples of enterprises who have achieved success.

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Case Studies
Guardant Health Gains Help Desk Efficiency While Improving Employee Experience

As a fast-growing company, Guardant Health selected Barista, integrated with Jira Service Management, to provide a self-help solution that employees could go to and receive immediate support, 24/7.  

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Webinars
SurveyMonkey CIO Discusses the 5 Reasons Why An AI-Based Virtual Agent Is Required for a Hybrid Workforce

Eric Johnson, CIO of SurveyMonkey, and Pat Calhoun, founder and CEO of Espressive, discuss the 5 reasons why a virtual agent is required for a hybrid workforce.

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Webinars
Flipping The Odds For Digital Transformation Success

Declan Morris, Cloud Transformation Advisor at Amazon Web Services, and Pat Calhoun, founder and CEO of Espressive, discuss why digital transformations often fail and what you can do differently.

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Case Studies
Energy Company Cuts Costs While Achieving Employee Satisfaction and Productivity

Rather than hiring in-house help desk agents IT support at this energy company decided to eliminate their staffed help desk and rely on Barista integrated with ServiceNow.

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Datasheets
Espressive Barista on Microsoft Teams

Barista integrates seamlessly as a native app for Microsoft Teams, answering employee questions in real-time within the chat. With the Barista app, employees can also view pending tickets and approvals, or any company-wide announcements.

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Datasheets
Espressive Barista Analytics

Barista comes with custom dashboards and reports designed for enabling continual service improvement. Through APIs, Barista can also export data to a customer-selected reporting engine, such as such as Tableau or Microsoft Power BI.

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Datasheets
Espressive Barista On Slack

Barista integrates seamlessly as a native app for Slack, deflecting or opening tickets on behalf of employees either via direct message or by monitoring public channels.

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Ebooks
Digital Transformation Should Start With Your IT Help Desk. Here’s Why.

Many enterprises are rolling out new digital technologies to reduce costs, but without automating your IT help desk first, these efforts might end up costing more.

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Ebooks
Employees Demand Conversational AI. Are You Ready?

The move to conversational platforms to handle HR inquires is accelerating. See the data to help you determine whether your organization is ready for conversational AI, why it’s necessary—and how to be successful.

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Events
Millennium CIO Assembly: Digital Transformation Should Start With Your Help Desk

Pat Calhoun, founder and CEO of Espressive, discusses why the traditional IT help desk no longer works in a COVID world at the Millennium Alliance’s CIO assembly.

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Webinars
Employees Demand Conversational AI. Are You Ready?

Is now the time to implement a virtual employee assistant to automate HR inquiries? Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how it’s more than just choosing the right technology.

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Events
The Darius Gant Show: Eliminating Employee Frustration with IT Issues Through Automation

In this episode, Darius sits down with Pat Calhoun, founder and CEO of Espressive to discuss how automation is revolutionizing help desk resolution, how to build a product for greater user adoption, and much more.

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Videos
Espressive Barista At-A-Glance

Barista is an AI-based virtual support agent that brings the ease of digital assistants like Amazon Alexa into the workplace by delivering personalized answers that return the highest call deflection rates in the industry.

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White Papers
Comprehensive Approach to Language Model and Content

The key to success is a language model that recognizes employee language with a high degree of accuracy along with content that results in high deflection. This white paper discusses how Espressive accomplishes this.

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Integration Briefs
Espressive Barista Integration with Zendesk

Barista integrates with Zendesk Support right out of the box, including all content built for Zendesk Gather, to maximize your ITSM investment without any complex deployment from your team.

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