Resources

By integrating Barista with RPA vendors like Resolve, you can enable Barista to automate self-help for more complex issues, such as diagnosing and repairing a slow laptop for an employee.

As a company grows, demand for virtual environments from different areas of the business becomes more frequent and difficult to manage. With Barista, you can automate new virtual environment creation directly from a chat.

Espressive and Resolve Systems review the findings of the Gatepoint studies and their implications on the state of IT along with the benefits of automating employee self-help with a virtual agent for a hybrid world.

While Barista comes with out of box automations to help streamline the service desk, you can also build one from scratch in order to automate as many workflows as possible.

Barista integrates with Jira right out of the box and can leverage all content built for Confluence, so the help desk team did not need to change any of their backend processes.

Gartner predicts by 2023, three-quarters of HR service management inquiries will be initiated through conversational platforms. Is now the time to implement a virtual employee assistant to automate HR inquiries?

How do you deploy a virtual agent that will give you high ticket deflection, while improving employee satisfaction and workforce productivity? This definitive guide gives an in-depth understanding of what you need to know.

This fitness company deployed Barista, integrated with ServiceNow, via Microsoft Teams and as an app on all shared devices to provide a single place for their team members get IT, HR, and Finance help.

Barista integrates with leading HR systems, such as Workday, to give employees one place to go for immediate, personalized answers to all their HR-related questions.

With Barista Agent Assist, service desk agents can utilize Barista’s cognitive search capabilities and access all the content from the Employee Language Cloud without ever having to leave ServiceNow.

Barista automates software provisioning requests from employees, including automating the approval process and notifying the employee when their request has gone through.

Barista automates the process of adding employees to a GitHub team—without ever having to leave Slack.

Learn how to use Barista on Microsoft Teams, including how to access the Barista Homepage to view current tickets, announcements, and any pending approvals.

Being force-fit into a hybrid world has exacerbated fatigue and reduced employee productivity and feelings of inclusion. Leveraging conversational AI to facilitate change can reverse this trend by improving the employee experience.

In this episode of Millennium Live, Pat Calhoun, founder and CEO of Espressive, discusses how Momentive (formerly SurveyMonkey) achieved 50% deflection within the first 30 days of launching Barista.

Barista, our AI-based virtual support agent, brings the ease of consumer virtual assistants into the workplace, delivering personalized experiences that maximize employee adoption and reduce help desk call volume.

Pat Calhoun, founder and CEO of Espressive, interviews Dennis Vazquez, Head of IT at Dexcom, to learn his secrets for building a highly efficient IT organization through automation.  

Barista reduces demand on the site support team by troubleshooting and resolving hardware issues, automating the hardware refresh process, streamlining problem reporting, and assisting with appointment scheduling—all without requiring human intervention.

The Barista Control Center is the administrative interface to the intelligence behind Barista, enabling customers to take control through an open, no-code experience.

With the hybrid workforce is here to stay, Fran Fernandez, CPO of Espressive, discusses how to de-risk the decision to implement a virtual agent, including real-world examples of enterprises who have achieved success.

As a fast-growing company, Guardant Health selected Barista, integrated with Jira Service Management, to provide a self-help solution that employees could go to and receive immediate support, 24/7.  

Eric Johnson, CIO of SurveyMonkey, and Pat Calhoun, founder and CEO of Espressive, discuss the 5 reasons why a virtual agent is required for a hybrid workforce.

Declan Morris, Cloud Transformation Advisor at Amazon Web Services, and Pat Calhoun, founder and CEO of Espressive, discuss why digital transformations often fail and what you can do differently.

Rather than hiring in-house help desk agents IT support at this energy company decided to eliminate their staffed help desk and rely on Barista integrated with ServiceNow.

Barista integrates seamlessly as a native app for Microsoft Teams, answering employee questions in real-time within the chat. With the Barista app, employees can also view pending tickets and approvals, or any company-wide announcements.

Barista comes with custom dashboards and reports designed for enabling continual service improvement. Through APIs, Barista can also export data to a customer-selected reporting engine, such as such as Tableau or Microsoft Power BI.

Barista integrates seamlessly as a native app for Slack, deflecting or opening tickets on behalf of employees either via direct message or by monitoring public channels.

Many enterprises are rolling out new digital technologies to reduce costs, but without automating your IT help desk first, these efforts might end up costing more.

The move to conversational platforms to handle HR inquires is accelerating. See the data to help you determine whether your organization is ready for conversational AI, why it’s necessary—and how to be successful.

Pat Calhoun, founder and CEO of Espressive, discusses why the traditional IT help desk no longer works in a COVID world at the Millennium Alliance’s CIO assembly.

Is now the time to implement a virtual employee assistant to automate HR inquiries? Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how it’s more than just choosing the right technology.

In this episode, Darius sits down with Pat Calhoun, founder and CEO of Espressive to discuss how automation is revolutionizing help desk resolution, how to build a product for greater user adoption, and much more.

Barista is an AI-based virtual support agent that brings the ease of digital assistants like Amazon Alexa into the workplace by delivering personalized answers that return the highest call deflection rates in the industry.

The key to success is a language model that recognizes employee language with a high degree of accuracy along with content that results in high deflection. This white paper discusses how Espressive accomplishes this.

Barista integrates with Zendesk Support right out of the box, including all content built for Zendesk Gather, to maximize your ITSM investment without any complex deployment from your team.

Hunter Muller, Lead Principal and CEO of HMG Strategy, and Pat Calhoun, founder and CEO of Espressive, discuss how the pandemic has transformed the employee experience into the digital experience.

Barista provides immediate employee self-help while increasing the efficiency of HR service delivery. With Barista as a virtual team member, your HR team can focus their time on high-touch employee issues and strategic projects.

This state law enforcement agency selected Barista, integrated with Ivanti, to provide a unified in-house solution and automate their top use cases, keeping repetitive questions from overwhelming their help desk.

Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, shows how HR and IT can work together to transform employee self-help into a consumer-like experience.

In this edition of the Spotlight Series of IT interviews, Pat Calhoun, founder and CEO of Espressive, chats with ActualTech Media Partner James Green about what drove him to create Espressive and change the game.