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Barista utilizes Automated Outage Detection to validate the availability over 2,500 SaaS applications in real-time, as well as verify the health of on-prem applications and endpoints to identify the root cause of an employee reported hardware or software issue.

Barista integrates directly with enterprise software, including ITSM, iPaaS, RPA, and more, to autonomously resolve complex issues—creating a more seamless experience for your employees while minimizing costs.

By integrating Barista with SAP Ariba, employees can get live updates on their PO status at any time. Barista will dynamically pull the information from Ariba, ensuring the information is always up to date.

After evaluating several virtual agents, this data management company chose Barista integrated with Jira Service Management as their self-help solution. Barista automated their top call drivers, reducing repetitive tickets and improving MTTR.

Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.

With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.

With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.

By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.

Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.

IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.

Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.

By integrating Barista with RPA vendors like Resolve, you can enable Barista to automate self-help for more complex issues, such as diagnosing and repairing a slow laptop for an employee.

As a company grows, demand for virtual environments from different areas of the business becomes more frequent and difficult to manage. With Barista, you can automate new virtual environment creation directly from a chat.

While Barista comes with out of box automations to help streamline the service desk, you can also build one from scratch in order to automate as many workflows as possible.

Barista integrates with Jira right out of the box and can leverage all content built for Confluence, so the help desk team did not need to change any of their backend processes.

How do you deploy a virtual agent that will give you high ticket deflection, while improving employee satisfaction and workforce productivity? This definitive guide gives an in-depth understanding of what you need to know.

This fitness company deployed Barista, integrated with ServiceNow, via Microsoft Teams and as an app on all shared devices to provide a single place for their team members get IT, HR, and Finance help.

Barista integrates with leading HR systems, such as Workday, to give employees one place to go for immediate, personalized answers to all their HR-related questions.

Learn how to use Barista on Microsoft Teams, including how to access the Barista Homepage to view current tickets, announcements, and any pending approvals.

Barista automates the process of adding employees to a GitHub team—without ever having to leave Slack.

Barista automates software provisioning requests from employees, including automating the approval process and notifying the employee when their request has gone through.

The Barista Control Center is the administrative interface to the intelligence behind Barista, enabling customers to take control through an open, no-code experience.

As a fast-growing company, Guardant Health selected Barista, integrated with Jira Service Management, to provide a self-help solution that employees could go to and receive immediate support, 24/7.  

Rather than hiring in-house help desk agents IT support at this energy company decided to eliminate their staffed help desk and rely on Barista integrated with ServiceNow.

Barista integrates seamlessly as a native app for Microsoft Teams, answering employee questions in real-time within the chat. With the Barista app, employees can also view pending tickets and approvals, or any company-wide announcements.

Barista comes with custom dashboards and reports designed for enabling continual service improvement. Through APIs, Barista can also export data to a customer-selected reporting engine, such as such as Tableau or Microsoft Power BI.

Barista integrates seamlessly as a native app for Slack, deflecting or opening tickets on behalf of employees either via direct message or by monitoring public channels.

Barista is an AI-based virtual support agent that brings the ease of digital assistants like Amazon Alexa into the workplace by delivering personalized answers that return the highest call deflection rates in the industry.

Barista integrates with Zendesk Support right out of the box, including all content built for Zendesk Gather, to maximize your ITSM investment without any complex deployment from your team.

This state law enforcement agency selected Barista, integrated with Ivanti, to provide a unified in-house solution and automate their top use cases, keeping repetitive questions from overwhelming their help desk.

Barista was designed to be ultra-accessible, delivering the most comprehensive omni-channel strategy for employee self-help. By integrating Barista into the channels that employees are already using, employee adoption and overall ticket deflection are maximized.

Repetitive questions such as, “How do I request PTO?” will monopolize your help desk team. With Barista, employees get the answers they need and can even submit a PTO request at the same time.

Repetitive questions such as, “How do I reset my password?” will monopolize your help desk team. Barista walks employees through creating their new, secure password—no need to get your help desk team involved.

Barista integrates with Jira Service Management, created by Atlassian, to automate the resolution of employee questions with AI. In addition, all content built for Confluence Knowledge Base can be leveraged by Barista as well.

Dexcom was experiencing tremendous growth and needed to transform their help desk. They launched Barista, integrated with ServiceNow, to provide a self-help solution that gave immediate answers to employee questions around the globe.

Barista Conversational Surveys are the first AI-based surveys designed to inform decision making while triggering actions in real time.

Barista Conversational Surveys are the first AI-based surveys designed to inform decision making while triggering actions in real time.

Smart Ticketing, a unique capability of Barista, eliminates the need for help desk agents to classify, assign, and prioritize tickets, ultimately helping to dramatically reduce MTTR while providing a better employee experience.

If you are evaluating the ServiceNow Virtual Agent for employee self-help across your enterprise, learn what questions to ask before making a decision—and why ServiceNow customers choose Espressive Barista.

Barista works with Ivanti Neurons for ITSM right out of the box, without any complex deployment requirements from the service desk team. Integrating Barista into a new or even existing Ivanti ITSM deployment delivers a more unified user experience that will maximize both employee adoption and your ROI.