Resources

Barista was designed to be ultra-accessible, delivering the most comprehensive omni-channel strategy for employee self-help. By integrating Barista into the channels that employees are already using, employee adoption and overall ticket deflection are maximized.

Espressive named a Leader in the Forrester Wave™: Chatbots for IT Operations, Q4 2022. Espressive was recognized with top rank in Strategy and received the highest possible score in Chatbot Readiness.

Repetitive questions such as, “How do I reset my password?” will monopolize your help desk team. Barista walks employees through creating their new, secure password—no need to get your help desk team involved.

Repetitive questions such as, “How do I request PTO?” will monopolize your help desk team. With Barista, employees get the answers they need and can even submit a PTO request at the same time.

Work from home mandates created an immediate need for IT teams to enable employees to work remotely. This report looks at the impact on IT help desks for digital native enterprises versus nondigital natives.

Barista integrates with Jira Service Management, created by Atlassian, to automate the resolution of employee questions with AI. In addition, all content built for Confluence Knowledge Base can be leveraged by Barista as well.

Pat Calhoun, founder and CEO of Espressive, breaks down why conversational AI is a game changer for help desk automation, enabling you to contain costs while raising workforce productivity and satisfaction.

A virtual agent needs to have conversational AI, but what characteristics are required to consider it truly conversational? Learn the key requirements for AI and the questions to ask prior to making a decision.

Dexcom was experiencing tremendous growth and needed to transform their help desk. They launched Barista, integrated with ServiceNow, to provide a self-help solution that gave immediate answers to employee questions around the globe.

Barista Conversational Surveys are the first AI-based surveys designed to inform decision making while triggering actions in real time.

Barista Conversational Surveys are the first AI-based surveys designed to inform decision making while triggering actions in real time.

Smart Ticketing, a unique capability of Barista, eliminates the need for help desk agents to classify, assign, and prioritize tickets, ultimately helping to dramatically reduce MTTR while providing a better employee experience.

If you are evaluating the ServiceNow Virtual Agent for employee self-help across your enterprise, learn what questions to ask before making a decision—and why ServiceNow customers choose Espressive Barista.

Solar Turbines launched Barista, integrated with ServiceNow, before the pandemic struck. As a result, employees were able to get the help they needed to stay productive as they transitioned to working from home.

The Employee Language Cloud bridges the gap between AI and the semantics of human language, enabling Barista to understand the language of employees with a high degree of accuracy from day one.

John Powers, head of IT Client Support Services at Solar Turbines, and Pat Calhoun, founder and CEO of Espressive, discuss John’s world and how it was impacted by the sudden work from home mandate.

The FAQ Management Tool is an industry first technology that enables subject matter experts to create, update, or retire their own FAQs—without having to go through a vendor.

Barista Case Management is a modern case management system (i.e., ticketing tool) for HR and other internal service providers to improve the efficiency, experience, and quality of support they offer to employees.

Declan Morris, former CIO of Splunk, and Pat Calhoun Espressive founder and CEO, discuss what customers are doing to cope with the new strain put on their IT teams due to the pandemic.  

Espressive is a certified partner with Ivanti, providing added confidence in the compatibility of integrating Barista with Ivanti Service Management. Barista also integrates with your existing portal and Ivanti knowledge base.

Fran Fernandez, CPO of Espressive, discusses how to build a list of NLP requirements for your RFP, enabling you to confidently select a chatbot that will deliver real business value.

Conner Forrest, Senior Analyst, Workforce Productivity & Compliance, at 451 Research and Pat Calhoun, founder and CEO of Espressive, discuss whether 2020 is the year of the chatbot for CHROs.  

Barista integrates deeply with ServiceNow, even working with your existing service portal and catalog, to ensure both agents and employees get the help they need so you can to maximize your ITSM investment.

Rumi Olsen, Solutions Architect at AWS, and Pat Calhoun, founder and CEO of Espressive, explore the challenges that organizations have faced deploying AI-based chatbots and share their predictions for what is to come in 2020.

Barista automates employee self-help, keeping repetitive questions from monopolizing your help desk and can automate workflows, such as password reset and equipment refresh, while delivering 24/7 coverage for work from home.

Barista integrates deeply with ServiceNow, even working with your existing service portal, ServiceNow workflows, and catalog, to create a more seamless experience for your employees and agents that will in turn, maximize your ROI.

Barista integrates with Cherwell Service Management out of the box to provide an exceptional employee experiencing while maximizing ROI from your Cherwell deployment.

This report explores whether HR leaders are investigating new innovations to enhance the employee experience related to HR service management.

Barista answers employee questions on an endless number of topics covering the entire employee lifecycle and can automate employee workflows, such as vacation requests and onboarding, while delivering 24/7 coverage for work from home.

Barista integrates deeply with ServiceNow, even working with your existing service portal and catalog, to ensure both agents and employees get the help they need so you can to maximize your ITSM investment.

Espressive leverages the power of Amazon Web Services (AWS) to deliver Espressive Barista, our AI-based virtual support agent, as a cloud-based SaaS service.

An AI-based virtual assistant can easily turn into a lengthy, expensive, failed proposition. How can you make sure your chatbot initiative will succeed? It all starts with a strong RFP designed specifically for chatbots.

While AI is well positioned to enable digital transformation of employee self-help, it can easily turn into a lengthy, expensive, failed proposition. This webinar discusses the criteria that matters most to ensure success.

This survey intended to gain a better understanding of what enterprises are experiencing relative to their ITSM tools.

Barista makes it easy to refresh laptops and other hardware by proactively informing employees when they are eligible for an upgrade and by providing an Amazon-like shopping experience to order their new equipment.

This white paper looks at the issues that ITSM has faced when trying to expand across the enterprise, and how next generation AI-based solutions can solve those issues.

With multi-factor authentication, employees can reset their Active Directory or SAML 2.0 compliant passwords directly from Barista, just like they do with their consumer apps, and your help desk never has to get involved.

Barista uses contextual QR codes to deliver a new way to engage employees. QR codes eliminate the friction associated with reporting IT problems, checking into the service desk, reporting laptop issues, and more.

Barista QR codes eliminate the friction associated with healthcare professionals reporting problems, initiating requests, checking into events, and more. By incorporating QR codes, healthcare organizations can improve efficiency, service delivery, and employee satisfaction.

Barista provides immediate, personalized answers to employee questions about Office 365, reducing calls to the help desk, increasing employee productivity, and enabling organizations to get the most out of their Office 365 investment.