Featured Press Release
Espressive Wins 2022 SaaS Awards for Best IT Management Solution
International Software Awards Program Recognizes Pioneer in AI for Automating Enterprise-ready Digital Workplace Assistance SANTA CLARA, Calif., September 13, 2022…
Espressive Launches Workday Integration to Deliver Single, Automated Source of Personalized Answers to HR Inquiries
Espressive Barista Extends Ability to Handle Exponential Growth of HR Inquiries by Integrating with Leading HR Systems to Bring Consumer-Like Experience to Employee Self-Service SANTA CLARA, Calif., April 6, 2022 – Espressive, the pioneer in artificial intelligence (AI) for enterprise…
Espressive and Ivanti Partner to Deliver AI-based Digital Assistants Through the Ivanti Neurons Platform
Next Gen Virtual Agent from Espressive Integrates with Ivanti Neurons for ITSM to Improve Employee Experience Across IT and Every Line of Business through Ivanti Neurons Digital Assistant SANTA CLARA, Calif., March 21, 2022 – Espressive, the pioneer in artificial…
Espressive Selected by DXC Technology to Automate Resolution of IT Issues
Leading AI-based Virtual Support Agent Barista Embedded into DXC Modern Workplace to Deliver Immediate Help for Customers, Fastest Time-to-Resolution, and Improved Employee Experience SANTA CLARA, Calif., March 21, 2022 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service…
Despite Shift to Accommodate Hybrid Workforce, Employees Experience Dissatisfaction and Loss of Productivity Due to Outdated ITSM Tools, New Research Reveals
Survey Finds Top Paths for Support—Phone and Email—are Insufficient as Top Employee Complaints Include Slow Resolution Times, Lack of Response, and Inability to Reach an Agent SANTA CLARA, Calif., February 22, 2022 – Espressive, the pioneer in artificial intelligence (AI)…
Espressive to Integrate with Microsoft Viva Connections to Provide Immediate, Autonomous Employee Self-help
Integration of Next Gen Virtual Support Agent Automates Resolution of Employee Questions and Issues in 9 Languages Across 14 Enterprise Departments SANTA CLARA, Calif., November 2, 2021 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM),…
Espressive Barista Integration with Webex by Cisco Automates Employee Self-Help While Improving the Employee Experience for Webex Customers
Employees Will Have Access to Leading AI-based Virtual Support Agent to Automate Resolution of Questions, Issues, and Requests, Directly Within the Webex Experience SANTA CLARA, Calif., October 26, 2021 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service…
Espressive Empowers Enterprises to Fully Customize AI-Based Virtual Agent Barista with a No-Code Experience
Pioneer in AI for Enterprise Service Management Fills the Gap Between Toolkits and Out-Of-Box Solutions SANTA CLARA, Calif., July 15, 2021 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced availability of the Espressive…
Espressive Barista Integrates with Slack to Provide A Single, Secure Source of Truth for Employee Collaboration and Enterprise Support
Leading AI-based Virtual Support Agent Automates Employee Questions, Issues, and Requests While Improving Help Desk Productivity and ROI with Slack SANTA CLARA, Calif., March 25, 2021 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today…
Espressive Named a Leader by Independent Research Firm in Chatbots Evaluation
Espressive Barista Received Differentiated Rating in Architecture/Integration, Chatbot Readiness, Deployment and Security, Vision, and Market Approach Criteria SANTA CLARA, Calif., November 11, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it has…
Espressive to Detail how AI can Solve People and Technology Problems at 2020 HR Technology Conference
Espressive Employee Adoption Evangelist Criss Marshall Joins Workday, ServiceNow, Accenture, SAP and Others to Present at Leading HR Tech Conference SANTA CLARA, Calif., October 22, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and…
Espressive Barista Understands 1.3 Billion Employee Language Phrases Out-of-the-Box, Bridging Gap Between AI and the Semantics of Human Language
First Virtual Support Agent for Employee Self Help to Integrate with Interactive Voice Response Systems, Reducing Help Desk Call Volume and Increasing Workforce Productivity SANTA CLARA, Calif., October 14, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise…
Espressive to Highlight Strategies for Accelerating Automation and Digital Transformation at Leading ITSM Events
Espressive Chief Product Officer to Present at SupportWorld Live and BrightTALK Virtual Summit SANTA CLARA, Calif., August 10, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and a 2019 Gartner Cool Vendor, today announced…
Espressive Introduces Barista Conversational Surveys and Smart Ticketing, Delivering Improved Workforce Productivity and Fast Time to Value
Advancements in AI-Based Virtual Support Agent Barista Improve MTTR and Employee Satisfaction while Accelerating Digital Transformation During Times of Change SANTA CLARA, Calif., August 3, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and…
Espressive Expands Executive and Sales Teams to Propel Momentum in Intelligent Automation
Seasoned Industry Veteran Keno Helmi Brings Expertise and Proven Track Record to Build and Lead the Espressive Sales Organization SANTA CLARA, Calif., June 24, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced…
Espressive Completes SOC 2 Examination, Demonstrating High Standards for Security, Availability, Processing Integrity, Confidentiality, and Privacy
Barista Delivers Enterprise-Class Security and Scalability to Support Business Continuity Planning SANTA CLARA, Calif., June 10, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it has successfully completed a Type 2 System…
Espressive Honored as 2020 American Business Award Winner
Espressive Barista, AI-Based Virtual Support Agent, Receives Bronze Stevie Award® in Artificial Intelligence and Machine Learning Solution Category SANTA CLARA, Calif., May 20, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced that…
Espressive Offers COVID-19 Rapid Assistance Program to Relieve Pressure From IT Help Desks While They Support New Work From Home Mandates
Intelligent Automation Enables Organizations to Automate, Track, And Respond to Employee Questions SANTA CLARA, Calif., April 1, 2020 – IT help desks are getting hit hard with work from home mandates resulting from COVID-19, with call volumes rising dramatically and…
Espressive Raises $30 Million Series B to Cement Leadership in AI for Enterprise Service Management as Demand for Intelligent Automation Heats Up
New Funding Round Led by Insight Partners to Fuel Product Innovation and Accelerate Company Growth SANTA CLARA, Calif., March 25, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced $30 million in Series…
Espressive Unveils New Barista Innovations to Lead Market in Conversational Chatbots for Enterprise Service Management
Barista Advanced NLP Optimized to Understand 750 Million Employee Language Phrases; Barista Case Management Extends Intelligent Automation to Enterprise Service Teams SANTA CLARA, Calif., March 25, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM)…
2020 Predictions Webinar: Espressive Reveals Predictions for How AI Will Impact Organizations in 2020
Experts from Espressive and Amazon Web Services Join Forces to Discuss the Use of AI for Employee Self-Help SANTA CLARA, Calif., November 6, 2019 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management, today announced that on…
New Survey Reveals that HR Leaders Are Prioritizing Artificial Intelligence to Improve the Employee Experience
Espressive, in Collaboration with AWS, Sponsors Pulse Report on Strategies for HR Service Management SANTA CLARA, Calif., October 1, 2019 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and a 2019 Gartner Cool Vendor, today released…
Espressive Wins Gold in the 14th Annual 2019 IT World Awards® in IT Service Management
Espressive Barista Uses Advanced AI to Solve the Problem of High Help Desk Call Volume SANTA CLARA, Calif., August 7, 2019 – Espressive, the pioneer in artificial intelligence (AI) for employee self-service and a 2019 Gartner Cool Vendor, today announced…
SAIC Partners with Espressive to Bring Next Generation IT User Experience to Customers
SAIC is the First Company to Introduce AI-based Virtual Assistant Technology to U.S. Government Customers RESTON, VA., July 29, 2019 — Science Applications International Corp. (NYSE:SAIC) is partnering with Espressive, a California-based technology company that has pioneered artificial intelligence for…
Espressive Barista is the First AI-based Employee Self-Service Solution to Automate Processes While Maintaining Compliance
Customers Automate Resolution of Employee Questions, Significantly Lowering Help Desk Call Volume SANTA CLARA, Calif., July 23, 2019 – Espressive, the pioneer in artificial intelligence (AI) for employee self-service and a 2019 Gartner Cool Vendor, today announced that its AI-based…
Espressive Named a “Hot Vendor” by HFS Research
Espressive Barista Recognized for its Consumer-Like Approach to Employee Self-Service that Drives Adoption and Reduces Help Desk Call Volume SANTA CLARA, CA – July 10, 2019 – Espressive, the pioneer in AI for enterprise service management (ESM), today announced that…
Espressive Achieves Advanced Technology Partner Status in the AWS Partner Network
Espressive Leverages Speed and Resiliency of AWS to Deliver Espressive Barista as a Cloud-based SaaS Service with the Ease of a Consumer-based App SANTA CLARA, Calif., June 11, 2019 –– Espressive, a pioneer in artificial intelligence (AI) for enterprise…
Espressive Named a 2019 “Cool Vendor” by Gartner
Included in Research Designed to Highlight Interesting, New, and Innovative Vendors SANTA CLARA, CA – May 29, 2019 – Espressive, the pioneer in AI for enterprise service management (ESM), today announced it has been named a “Cool Vendor” based on…
New Innovations Take Espressive Barista Beyond Conversational Chatbots to Enable Next Gen Digital Transformation of Enterprise Service Management
Barista Employee Language Cloud Signals a Paradigm Shift from ITSM Incumbents, Third-Party Providers and Start-Ups LAS VEGAS, Nevada, February 19, 2019 – PINK 2019 – Espressive, the pioneer in AI for enterprise service management (ESM), today announced new innovations to…
Pulse Report on the State of IT Service Management Reveals that Enterprises are Prioritizing Artificial Intelligence for ITSM in 2019
Reducing Help Desk Call Volume and MTTR are Top Two Initiatives for IT Leaders LAS VEGAS, Nevada, February 19, 2019 – PINK 2019 – Espressive, the pioneer in AI for enterprise service management, today released the findings of a new…
Espressive Announces Vision of a World Where Employees Get Help Without Friction
Digital Transformation of Enterprise Service Management (ESM) Will be Made Possible Through AI-based Consumer-like Apps LAS VEGAS, Nevada, February 19, 2019 – PINK 2019 – Espressive, the pioneer in AI for enterprise service management (ESM), today announced its vision of…
Espressive Automates HR Service Delivery While Redefining How Employees Get Help
Santa Clara, Calif. – September 11, 2018 – Espressive, the pioneer in AI for enterprise service management, today announced that Barista—the company’s AI-based virtual support agent—now supports purpose-built, integrated HR service delivery and onboarding plus consumer-like self-help experiences for employees.
CIOReview Names Espressive in Top 20 Most Promising IT Service Management Solution Providers of 2018
Santa Clara, Calif. – August 13, 2018 – Espressive, the pioneer in AI for enterprise service management, today announced it has been named by CIOReview as one of the top 20 most promising IT Service Management (ITSM) solution providers of…
Espressive Raises $23M To Bring Exceptional Employee Experiences to Enterprise Service Management
Santa Clara, Calif. – July 31, 2018 – Espressive, the pioneer in AI for enterprise service management, today announced it has raised $23 million. Investors include General Catalyst Partners and Wing Venture Capital.
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