Espressive Barista Integrates with Slack to Provide A Single, Secure Source of Truth for Employee Collaboration and Enterprise Support

Leading AI-based Virtual Support Agent Automates Employee Questions, Issues, and Requests While Improving Help Desk Productivity and ROI with Slack SANTA CLARA, Calif., March 25, 2021 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today…

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Espressive Named a Leader by Independent Research Firm in Chatbots Evaluation

Espressive Barista Received Differentiated Rating in Architecture/Integration, Chatbot Readiness, Deployment and Security, Vision, and Market Approach Criteria SANTA CLARA, Calif., November 11, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it has…

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Espressive to Detail how AI can Solve People and Technology Problems at 2020 HR Technology Conference

Espressive Employee Adoption Evangelist Criss Marshall Joins Workday, ServiceNow, Accenture, SAP and Others to Present at Leading HR Tech Conference SANTA CLARA, Calif., October 22, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and…

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Espressive Barista Understands 1.3 Billion Employee Language Phrases Out-of-the-Box, Bridging Gap Between AI and the Semantics of Human Language

First Virtual Support Agent for Employee Self Help to Integrate with Interactive Voice Response Systems, Reducing Help Desk Call Volume and Increasing Workforce Productivity SANTA CLARA, Calif., October 14, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise…

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Espressive to Highlight Strategies for Accelerating Automation and Digital Transformation at Leading ITSM Events

Espressive Chief Product Officer to Present at SupportWorld Live and BrightTALK Virtual Summit SANTA CLARA, Calif., August 10, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and a 2019 Gartner Cool Vendor, today announced…

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Espressive Introduces Barista Conversational Surveys and Smart Ticketing, Delivering Improved Workforce Productivity and Fast Time to Value

Advancements in AI-Based Virtual Support Agent Barista Improve MTTR and Employee Satisfaction while Accelerating Digital Transformation During Times of Change SANTA CLARA, Calif., August 3, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and…

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Espressive Expands Executive and Sales Teams to Propel Momentum in Intelligent Automation

Seasoned Industry Veteran Keno Helmi Brings Expertise and Proven Track Record to Build and Lead the Espressive Sales Organization SANTA CLARA, Calif., June 24, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced…

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Espressive Completes SOC 2 Examination, Demonstrating High Standards for Security, Availability, Processing Integrity, Confidentiality, and Privacy

Barista Delivers Enterprise-Class Security and Scalability to Support Business Continuity Planning SANTA CLARA, Calif., June 10, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it has successfully completed a Type 2 System…

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Espressive Honored as 2020 American Business Award Winner

Espressive Barista, AI-Based Virtual Support Agent, Receives Bronze Stevie Award® in Artificial Intelligence and Machine Learning Solution Category SANTA CLARA, Calif., May 20, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced that…

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Espressive Offers COVID-19 Rapid Assistance Program to Relieve Pressure From IT Help Desks While They Support New Work From Home Mandates

Intelligent Automation Enables Organizations to Automate, Track, And Respond to Employee Questions SANTA CLARA, Calif., April 1, 2020 – IT help desks are getting hit hard with work from home mandates resulting from COVID-19, with call volumes rising dramatically and…

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Espressive Raises $30 Million Series B to Cement Leadership in AI for Enterprise Service Management as Demand for Intelligent Automation Heats Up

New Funding Round Led by Insight Partners to Fuel Product Innovation and Accelerate Company Growth SANTA CLARA, Calif., March 25, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced $30 million in Series…

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Espressive Unveils New Barista Innovations to Lead Market in Conversational Chatbots for Enterprise Service Management

Barista Advanced NLP Optimized to Understand 750 Million Employee Language Phrases; Barista Case Management Extends Intelligent Automation to Enterprise Service Teams SANTA CLARA, Calif., March 25, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM)…

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2020 Predictions Webinar: Espressive Reveals Predictions for How AI Will Impact Organizations in 2020

Experts from Espressive and Amazon Web Services Join Forces to Discuss the Use of AI for Employee Self-Help SANTA CLARA, Calif., November 6, 2019 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management, today announced that on…

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New Survey Reveals that HR Leaders Are Prioritizing Artificial Intelligence to Improve the Employee Experience

Espressive, in Collaboration with AWS, Sponsors Pulse Report on Strategies for HR Service Management SANTA CLARA, Calif., October 1, 2019 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and a 2019 Gartner Cool Vendor, today released…

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Espressive Wins Gold in the 14th Annual 2019 IT World Awards® in IT Service Management

Espressive Barista Uses Advanced AI to Solve the Problem of High Help Desk Call Volume SANTA CLARA, Calif., August 7, 2019 – Espressive, the pioneer in artificial intelligence (AI) for employee self-service and a 2019 Gartner Cool Vendor, today announced…

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SAIC Partners with Espressive to Bring Next Generation IT User Experience to Customers

SAIC is the First Company to Introduce AI-based Virtual Assistant Technology to U.S. Government Customers  RESTON, VA., July 29, 2019 — Science Applications International Corp. (NYSE:SAIC) is partnering with Espressive, a California-based technology company that has pioneered artificial intelligence for…

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Espressive Barista is the First AI-based Employee Self-Service Solution to Automate Processes While Maintaining Compliance

Customers Automate Resolution of Employee Questions, Significantly Lowering Help Desk Call Volume SANTA CLARA, Calif., July 23, 2019 – Espressive, the pioneer in artificial intelligence (AI) for employee self-service and a 2019 Gartner Cool Vendor, today announced that its AI-based…

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Espressive Named a “Hot Vendor” by HFS Research

Espressive Barista Recognized for its Consumer-Like Approach to Employee Self-Service that Drives Adoption and Reduces Help Desk Call Volume SANTA CLARA, CA – July 10, 2019 – Espressive, the pioneer in AI for enterprise service management (ESM), today announced that…

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Espressive Achieves Advanced Technology Partner Status in the AWS Partner Network

Espressive Leverages Speed and Resiliency of AWS to Deliver Espressive Barista as a Cloud-based SaaS Service with the Ease of a Consumer-based App   SANTA CLARA, Calif., June 11, 2019 –– Espressive, a pioneer in artificial intelligence (AI) for enterprise…

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Espressive Named a 2019 “Cool Vendor” by Gartner

Included in Research Designed to Highlight Interesting, New, and Innovative Vendors SANTA CLARA, CA – May 29, 2019 – Espressive, the pioneer in AI for enterprise service management (ESM), today announced it has been named a “Cool Vendor” based on…

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New Innovations Take Espressive Barista Beyond Conversational Chatbots to Enable Next Gen Digital Transformation of Enterprise Service Management

Barista Employee Language Cloud Signals a Paradigm Shift from ITSM Incumbents, Third-Party Providers and Start-Ups LAS VEGAS, Nevada, February 19, 2019 – PINK 2019 – Espressive, the pioneer in AI for enterprise service management (ESM), today announced new innovations to…

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Pulse Report on the State of IT Service Management Reveals that Enterprises are Prioritizing Artificial Intelligence for ITSM in 2019

Reducing Help Desk Call Volume and MTTR are Top Two Initiatives for IT Leaders LAS VEGAS, Nevada, February 19, 2019 – PINK 2019 – Espressive, the pioneer in AI for enterprise service management, today released the findings of a new…

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Espressive Announces Vision of a World Where Employees Get Help Without Friction

Digital Transformation of Enterprise Service Management (ESM) Will be Made Possible Through AI-based Consumer-like Apps LAS VEGAS, Nevada, February 19, 2019 – PINK 2019 – Espressive, the pioneer in AI for enterprise service management (ESM), today announced its vision of…

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Espressive Automates HR Service Delivery While Redefining How Employees Get Help

Santa Clara, Calif. – September 11, 2018 – Espressive, the pioneer in AI for enterprise service management, today announced that Barista—the company’s AI-based virtual support agent—now supports purpose-built, integrated HR service delivery and onboarding plus consumer-like self-help experiences for employees.

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CIOReview Names Espressive in Top 20 Most Promising IT Service Management Solution Providers of 2018

Santa Clara, Calif. – August 13, 2018 – Espressive, the pioneer in AI for enterprise service management, today announced it has been named by CIOReview as one of the top 20 most promising IT Service Management (ITSM) solution providers of…

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Espressive Raises $23M To Bring Exceptional Employee Experiences to Enterprise Service Management

Santa Clara, Calif. – July 31, 2018 – Espressive, the pioneer in AI for enterprise service management, today announced it has raised $23 million. Investors include General Catalyst Partners and Wing Venture Capital.

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