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Espressive Barista Extends Ability to Handle Exponential Growth of HR Inquiries by Integrating with Leading HR Systems to Bring Consumer-Like Experience to Employee Self-Service SANTA CLARA, Calif., April 6, 2022 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced its integration with leading HR system such as Workday, SuccessFactors,…

Next Gen Virtual Agent from Espressive Integrates with Ivanti Neurons for ITSM to Improve Employee Experience  Across IT and Every Line of Business through Ivanti Neurons Digital Assistant SANTA CLARA, Calif., March 21, 2022 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced a partnership with Ivanti, the provider…

Leading AI-based Virtual Support Agent Barista Embedded into DXC Modern Workplace to Deliver Immediate Help for Customers, Fastest Time-to-Resolution, and Improved Employee Experience SANTA CLARA, Calif., March 21, 2022 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it is has been selected by DXC Technology to embed its…

Survey Finds Top Paths for Support—Phone and Email—are Insufficient as Top Employee Complaints Include Slow Resolution Times, Lack of Response, and Inability to Reach an Agent SANTA CLARA, Calif., February 22, 2022 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced results from the Virtual Support Agent Strategies for…

Integration of Next Gen Virtual Support Agent Automates Resolution of Employee Questions and Issues in 9 Languages Across 14 Enterprise Departments SANTA CLARA, Calif., November 2, 2021 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it will be integrating its technology with Microsoft Viva Connections, one of four…

Employees Will Have Access to Leading AI-based Virtual Support Agent to Automate Resolution of Questions, Issues, and Requests, Directly Within the Webex Experience SANTA CLARA, Calif., October 26, 2021 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced that it is partnering with Webex by Cisco to simplify the…

Pioneer in AI for Enterprise Service Management Fills the Gap Between Toolkits and Out-Of-Box Solutions SANTA CLARA, Calif., July 15, 2021 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced availability of the Espressive Barista Control CenterTM, the administrative interface to the intelligence behind Espressive BaristaTM, the industry’s most…

Leading AI-based Virtual Support Agent Automates Employee Questions, Issues, and Requests While Improving Help Desk Productivity and ROI with Slack SANTA CLARA, Calif., March 25, 2021 – Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced an integration with Slack, enabling enterprises to consolidate employee self-help on their core collaboration…

Espressive Barista Received Differentiated Rating in Architecture/Integration, Chatbot Readiness, Deployment and Security, Vision, and Market Approach Criteria SANTA CLARA, Calif., November 11, 2020 – Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it has been named a leader in The Forrester New Wave™: Chatbots For IT Operations, Q4 2020,…