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eBook

The Definitive Guide to Virtual Agents

How do you deploy a virtual agent that will give you high ticket deflection, while improving employee satisfaction and workforce productivity? This definitive guide gives an in-depth understanding of what you need to know.

How do you deploy a virtual agent that will give you high ticket deflection, while improving employee satisfaction and workforce productivity? This definitive guide gives an in-depth understanding of what you need to know.

eBook

The Case For Conversational AI In A Hybrid World

Being force-fit into a hybrid world has exacerbated fatigue and reduced employee productivity and feelings of inclusion. Leveraging conversational AI to facilitate change can reverse this trend by improving the employee experience.

Being force-fit into a hybrid world has exacerbated fatigue and reduced employee productivity and feelings of inclusion. Leveraging conversational AI to facilitate change can reverse this trend by improving the employee experience.

eBook

Digital Transformation Should Start With Your IT Help Desk. Here’s Why.

Many enterprises are rolling out new digital technologies to reduce costs, but without automating your IT help desk first, these efforts might end up costing more.

Many enterprises are rolling out new digital technologies to reduce costs, but without automating your IT help desk first, these efforts might end up costing more.

eBook

Employees Demand Conversational AI. Are You Ready?

The move to conversational platforms to handle HR inquires is accelerating. See the data to help you determine whether your organization is ready for conversational AI, why it’s necessary—and how to be successful.

The move to conversational platforms to handle HR inquires is accelerating. See the data to help you determine whether your organization is ready for conversational AI, why it’s necessary—and how to be successful.

eBook

CIO Perspective: Navigating the Safe Return of Employees to the Workplace

Pat Calhoun, founder and CEO of Espressive, interviewed Kumud Kalia, CIO of Guardant Health, on a range of topics and best practices for returning to the workplace safely.

Pat Calhoun, founder and CEO of Espressive, interviewed Kumud Kalia, CIO of Guardant Health, on a range of topics and best practices for returning to the workplace safely.

eBook

5 Questions to Ask Vendors to Determine if Their Virtual Agents are Conversational

A virtual agent needs to have conversational AI, but what characteristics are required to consider it truly conversational? Learn the key requirements for AI and the questions to ask prior to making a decision.

A virtual agent needs to have conversational AI, but what characteristics are required to consider it truly conversational? Learn the key requirements for AI and the questions to ask prior to making a decision.

eBook

Evaluating the ServiceNow Virtual Agent? What You Need to Know.

If you are evaluating the ServiceNow Virtual Agent for employee self-help across your enterprise, learn what questions to ask before making a decision—and why ServiceNow customers choose Espressive Barista.

If you are evaluating the ServiceNow Virtual Agent for employee self-help across your enterprise, learn what questions to ask before making a decision—and why ServiceNow customers choose Espressive Barista.

eBook

7 Considerations When Designing an RFP for a Virtual Agent

An AI-based virtual assistant can easily turn into a lengthy, expensive, failed proposition. How can you make sure your chatbot initiative will succeed? It all starts with a strong RFP designed specifically for chatbots.

An AI-based virtual assistant can easily turn into a lengthy, expensive, failed proposition. How can you make sure your chatbot initiative will succeed? It all starts with a strong RFP designed specifically for chatbots.

eBook

How to Get Fast Time to Value When Automating Your IT Help Desk for the New Normal

With the new normal, time to value is critical. Learn how achieve fast time to value with your help desk automation initiative, while still delivering something your employees will want to adopt.

With the new normal, time to value is critical. Learn how achieve fast time to value with your help desk automation initiative, while still delivering something your employees will want to adopt.

eBook

CIO Perspective: The Impact of COVID-19 and What’s Next

Pat Calhoun, founder and CEO of Espressive, interviewed Declan Morris, former CIO of Splunk, to understand his views on how CIO's are responding to COVID-19, including mitigating impact, the importance of adoption, and more.

Pat Calhoun, founder and CEO of Espressive, interviewed Declan Morris, former CIO of Splunk, to understand his views on how CIO’s are responding to
COVID-19, including mitigating impact, the importance of adoption, and more.

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