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Reducing Service Desk Costs with Espressive Barista

With Espressive Barista, you can reduce costs by eliminating up to 70% of your help desk tickets while recouping 1.2 weeks of productivity per employee per year.

With Espressive Barista, you can reduce costs by eliminating up to 70% of your help desk tickets while recouping 1.2 weeks of productivity per employee per year.

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How Espressive Barista Achieves the Highest Deflection

How does Espressive Barista return the highest adoption and call deflection rates in the industry? It’s about making Barista ultra-accessible.

How does Espressive Barista return the highest adoption and call deflection rates in the industry? It’s about making Barista ultra-accessible.

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Automated Self Help for Your Hybrid Workforce

As hybrid work becomes more prevalent, employees need immediate, personalized answers to enterprise-wide questions—no matter where they chose to work.

As hybrid work becomes more prevalent, employees need immediate, personalized answers to enterprise-wide questions—no matter where they chose to work.

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Tuition Reimbursement with Barista Phone Support

Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.

Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.

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Software Request on Barista Mobile

With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.

With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.

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Hardware Request on Barista Mobile

With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.

With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.

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Stay on Hold or Get Immediate Help? You Choose.

Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.

Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.

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Fixing a Slow Laptop with Automated Self-Help

By integrating Barista with RPA vendors like Resolve, you can enable Barista to automate self-help for more complex issues, such as diagnosing and repairing a slow laptop for an employee.

By integrating Barista with RPA vendors like Resolve, you can enable Barista to automate self-help for more complex issues, such as diagnosing and repairing a slow laptop for an employee.

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Auto Provisioning Barista Tenants in Microsoft Teams

As a company grows, demand for virtual environments from different areas of the business becomes more frequent and difficult to manage. With Barista, you can automate new virtual environment creation directly from a chat.

As a company grows, demand for virtual environments from different areas of the business becomes more frequent and difficult to manage. With Barista, you can automate new virtual environment creation directly from a chat.

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How to Build a Custom Integration

While Barista comes with out of box automations to help streamline the service desk, you can also build one from scratch in order to automate as many workflows as possible.

While Barista comes with out of box automations to help streamline the service desk, you can also build one from scratch in order to automate as many workflows as possible.

Redefine How Your Employees Get Help

Are you ready to increase employee satisfaction and productivity while you lower costs? We’d love to show you how.

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